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  • Question

  • Everytime I reboot my computer it has an error that says that it cannot load winrlw32.rom. Sometimes when I'm doing something that takes a lot of memory like watching Netflix my computer will just die. Are these two things related and how do I fix them?
    Tuesday, June 28, 2011 3:22 AM

Answers

  • Hello,

    go to msconfig and disable all startup items except Microsoft ones (Do that using Safe Mode).

    Also, perform a full scan on all your disks and delete viruses / spywares / malware programs. If detected and deleted, perform a repair install of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, June 28, 2011 7:38 AM
  • Hi,

    I believe the system was infected with virus before or currently, this file was left by the malicious software. It is suggested to perform a full disk scan to make sure the system is clean first.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, July 4, 2011 8:22 AM
    Moderator

All replies

  • Hello,

    go to msconfig and disable all startup items except Microsoft ones (Do that using Safe Mode).

    Also, perform a full scan on all your disks and delete viruses / spywares / malware programs. If detected and deleted, perform a repair install of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, June 28, 2011 7:38 AM
  • Hi,

    I believe the system was infected with virus before or currently, this file was left by the malicious software. It is suggested to perform a full disk scan to make sure the system is clean first.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, July 4, 2011 8:22 AM
    Moderator