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Skype for Business Web App not working on MacOS10.13.6 in Chrome or Safari

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Hello,

I have a few users who are working on Macs on the above OS. When they try entering the meeting in Chrome, they are able to enter and see all the users and hear the speaker, However, they are not able to view a presentation. How can we fix this issue?

Tried going to a previous version of Chrome but that did not. Version 69 down to 68. I do have a user on Chrome 67 and OS 10.12.6 where they are having no issues.

Thoughts?

Wednesday, September 19, 2018 9:57 PM

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Hi RicoFeds,

Do you use SFB on-premise server or SFB online?

If you use the SFB 2015 server or Lync server 2013, you could refer to the following KB about this issue.

https://support.microsoft.com/en-sg/help/4045585/black-screen-during-desktop-sharing-in-skype-for-business-or-lync-web

To work around this issue for Skype for Business Web App, use the Skype Meetings App instead. To do this, the system administrator must follow these steps:

1.Install the May 2017 update for Skype for Business Server 2015.

2.Enable the Skype Meetings App by following the instructions in the "Enable Skype Meetings App" section of Deploy Web downloadable clients in Skype for Business Server 2015.

After these steps are done, web app users will automatically use the Skype Meetings App when they join a meeting.
Best Regards,
Leon Lu

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Thursday, September 20, 2018 6:47 AM
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Leon,

I don't think this answers my question unfortunately. The clients we work with are the ones that are the creators of the meeting. We join remotely so we are not hosting anything related to SFB. So the answer to your question is we use SFB online.

We are also a Mac only shop so I'm not sure if this will help.

Thursday, September 20, 2018 3:09 PM
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Hi RicoFeds,

Oh, if you use SFB online, i suggest you to open a thread in SFB online community, our forum focus on the SFB on-premise server.

https://techcommunity.microsoft.com/t5/Skype-for-Business/ct-p/SkypeForBusiness

Thanks for your understanding.
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Wednesday, September 26, 2018 6:30 AM