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In WSUS some Windows 10 PCs show they need 35 updates but don't get them RRS feed

  • Question

  • Hello,

    In WSUS a few PCs show they need 35 updates and don't get them.  If I go to the PCs and choose "check for updates" they say the device is up to date?

    What can I do to troubleshoot this issue please?

    Thanks

    Friday, March 17, 2017 10:38 AM

All replies

  • Hi.  Have you either manually approved the updates or set up an automatic approval rule in the WSUS console?  Without an approval in place, client machines won't download the updates.
    Friday, March 17, 2017 3:05 PM
  • Hi TB303,

    1. What is the version of the WSUS server?

    2. Please check if the status in WSUS server is up to date, check if the clients report to the WSUS server recently; Also check if the needed updates are approved on the WSUS server as Stu Cousins suggested;

    3. On the WSUS server, please run Server Cleanup Wizard, and check if they are errors in WSUS event log;

    4. On the WSUS clients, also reset Windows Update components, check if it could help:

    https://support.microsoft.com/en-us/kb/971058

    Welcome to feedback.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
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    Monday, March 20, 2017 9:42 AM
  • Hello - They are automatic.  Windows 7 PCs are fine, it just seems to be Windows 10.
    Tuesday, March 21, 2017 10:45 AM
  • Let me go though this now.
    Tuesday, March 21, 2017 10:46 AM
  • Hi TB303,

    Can we also check that you have Win 10 selected in the Products and Classifications dialog box?

    Tuesday, March 21, 2017 11:25 AM
  • Hi TB,

    Could you provide the related information asked in my last reply, they may help troubleshoot.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, March 22, 2017 5:36 AM
  • Hello,

    I'm running it on Windows 2012R2 = 6.3

    I've just noticed under Options > Products and Classifications > Windows 10 is not selected.

    I guess if this is selected the WSUS will sync and download them?  Sorry new to this, not sure who un-ticked this, maybe this is the issue?  After selecting those options the Windows 10 PC will download them (GPO time specific I know) is that right?

    As a test should I un-approval all Windows 10 updates and try 1 against an OU?

    I just don't want all the approved updates to kick for all users once I enable the options under Products and Classifications, I need a test/safety measure.

    Thanks 

    Wednesday, March 22, 2017 12:26 PM
  • It looks like Windows 10 updates are not there to be approved anyway as Windows 10 is not selected in Products and Classifications?

    If I enable them, then syn the updates will be there to approve?

    Thanks

    Wednesday, March 22, 2017 1:14 PM
  • Hi TB,

    The Win 10 updates will be visible in your WSUS console once the metadata has been downloaded (i.e. you've selected Win 10 in the Products and Classifications dialog box).  This metadata download schedule is determined by your synchronisation settings, but you can start a sync. manually.

    Once you can see the Win 10 updates in WSUS you can choose the ones you want to approve.  I'd recommend you put a few machines into a test group/OU in the WSUS console (depends whether you're using server or client side targeting) and push out patches to those machines until you're confident on the process and you get the results you expect.

    Then check your GPO settings and make sure you're happy with those before you deploy updates to all your machines.

    I hope this helps.

    Wednesday, March 22, 2017 1:30 PM
  • Hello,

    Yes these updates are now downloaded to the WSUS server and I've moved 2 test PC's to a test OU and WSUS can see these in there.  I've approved them and the test PC's see them when I go to "windows update" (not from the internet).

    1. Both have been stuck on Downloading updates 0% for an hour or so though, is that normal?  Many updates too (anniversary etc).
    2. rebooted 1 and says it's uptodate but in WSUS says it needs 61 updates.  Tried wuauclt /detectnow and wuauclt /resetauthorization /detectnow

    Thanks



    • Edited by TB303 Thursday, March 23, 2017 11:20 AM
    Thursday, March 23, 2017 10:00 AM
  • This is the windowslog from one of the Win10 PCs:

    Says it needs 0 updates, but in WSUS is shows 61

    2017/03/23 13:32:23.0337491 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:32:23.0337511 1056  5752  WebServices     WS error: Server was unable to process request. ---> The type initializer for 'Microsoft.UpdateServices.Internal.Reporting.WebService' threw an exception. ---> Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Server is in script upgrade mode. Only administrator can connect at this time.
    2017/03/23 13:32:23.0337528 1056  5752  WebServices     WS Error code: Server
    2017/03/23 13:32:23.0337725 1056  5752  WebServices     WS error: <detail/>
    2017/03/23 13:38:56.0001196 1056  6552  ComApi          * START *   Init Search ClientId = UpdateOrchestrator
    2017/03/23 13:38:56.0001245 1056  6552  ComApi          * START *   Search ClientId = UpdateOrchestrator
    2017/03/23 13:38:56.0431070 1056  6552  Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 7]
    2017/03/23 13:38:56.0431119 1056  6552  Agent           Removing service 00000000-0000-0000-0000-000000000000 from sequential scan list
    2017/03/23 13:38:56.0439320 1056  6552  Agent           Added service 00000000-0000-0000-0000-000000000000 to sequential scan list
    2017/03/23 13:38:56.0448875 1056  6552  ComApi          Search ClientId = UpdateOrchestrator
    2017/03/23 13:38:56.0640260 1056  860   Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 7]
    2017/03/23 13:38:56.0779796 1056  860   Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 7
    2017/03/23 13:38:56.0779809 1056  860   Agent           Online = Yes; AllowCachedResults = No; Ignore download priority = No
    2017/03/23 13:38:56.0779813 1056  860   Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2017/03/23 13:38:56.0779837 1056  860   Agent           ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2017/03/23 13:38:56.0779841 1056  860   Agent           Search Scope = {Machine}
    2017/03/23 13:38:56.0779882 1056  860   Agent           Caller SID for Applicability: S-1-5-21-1511986248-1932933215-622671684-1076
    2017/03/23 13:38:56.0779886 1056  860   Agent           ProcessDriverDeferrals is set
    2017/03/23 13:38:56.0779886 1056  860   Agent           RegisterService is set
    2017/03/23 13:38:56.1288374 1056  860   Misc            Got WSUS Client/Server URL: http://server-wsus:8530/ClientWebService/client.asmx""
    2017/03/23 13:38:57.8904203 1056  860   ProtocolTalker  ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server-wsus:8530/ClientWebService/client.asmx
    2017/03/23 13:38:57.8905799 1056  860   ProtocolTalker  OK to reuse existing configuration
    2017/03/23 13:38:57.8905840 1056  860   ProtocolTalker  Existing cookie is valid, just use it
    2017/03/23 13:38:57.8905848 1056  860   ProtocolTalker  PTInfo: Server requested registration
    2017/03/23 13:38:59.6124171 1056  860   WebServices     Auto proxy settings for this web service call.
    2017/03/23 13:39:00.2666048 1056  860   ProtocolTalker  PTInfo: syncing with server using normal query
    2017/03/23 13:39:00.2878405 1056  860   ProtocolTalker  SyncUpdates round trips: 2
    2017/03/23 13:39:52.4155467 1056  860   Agent           Update 28CF1B09-2B1A-458C-9BD1-971D1B26B211.203 is pruned out due to potential supersedence
    2017/03/23 13:39:52.4155491 1056  860   Agent           Update 2630EB3A-1628-43A4-9BE0-01C3B7399ED5.204 is pruned out due to potential supersedence
    2017/03/23 13:39:52.4155532 1056  860   Agent           Added update D91F2C19-4DA9-484F-B96D-3A2123C42637.201 to search result
    2017/03/23 13:39:52.4155700 1056  860   Agent           Found 1 updates and 93 categories in search; evaluated appl. rules of 3579 out of 6694 deployed entities
    2017/03/23 13:39:52.4598576 1056  860   Agent           * END * Finding updates CallerId = UpdateOrchestrator  Id = 7
    2017/03/23 13:39:52.4607097 1056  1976  ComApi          *RESUMED* Search ClientId = UpdateOrchestrator
    2017/03/23 13:39:52.4617879 1056  1976  ComApi          Updates found = 1
    2017/03/23 13:39:52.4617887 1056  1976  ComApi          * END *   Search ClientId = UpdateOrchestrator
    2017/03/23 13:39:52.4749657 1056  6552  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2017/03/23 13:39:52.5614088 1056  6552  ComApi          * START *   Download ClientId = UpdateOrchestrator
    2017/03/23 13:39:52.5614096 1056  6552  ComApi          Flags: 0X1000C; Download priority: 3; Network Cost Policy: 0
    2017/03/23 13:39:52.5614096 1056  6552  ComApi          Updates in request: 1
    2017/03/23 13:39:52.5614207 1056  6552  ComApi          ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017/03/23 13:39:52.5623610 1056  6552  ComApi          *QUEUED* Download ClientId = UpdateOrchestrator
    2017/03/23 13:39:52.5623901 1056  5752  Shared          Effective power state: AC
    2017/03/23 13:39:52.5623975 1056  5752  Agent           Obtained a network PDC reference for callID {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626} with No-Progress-Timeout set to 4294967295; ActivationID: 143.
    2017/03/23 13:39:52.5646408 1056  5752  DownloadManager * START * Begin Downloading Updates [CallerId = UpdateOrchestrator] [Call ID = 9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626]
    2017/03/23 13:39:52.5646444 1056  5752  DownloadManager Priority = 3, NetworkCostPolicy = 0, Interactive = 1, Download on Battery = 1, Bypass Regulation = 1, Owner is system = 1, Proxy session id = 1, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7
    2017/03/23 13:39:52.5646449 1056  5752  DownloadManager Updates to download = 1
    2017/03/23 13:39:52.5646469 1056  5752  Agent             Title = Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB4014329)
    2017/03/23 13:39:52.5646506 1056  5752  Agent             UpdateId = D91F2C19-4DA9-484F-B96D-3A2123C42637.201
    2017/03/23 13:39:52.5646510 1056  5752  Agent               Bundles 1 updates:
    2017/03/23 13:39:52.5646535 1056  5752  Agent                 4192EB2C-1534-4A26-AFD9-5A7AD20B6771.200
    2017/03/23 13:39:52.5647388 1056  5752  DownloadManager Regulation: {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} - Loaded sequence number 65535 for regulation category PerUpdate.
    2017/03/23 13:39:52.5647392 1056  5752  DownloadManager Regulation: {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} - Loaded sequence number 65535 for regulation category Low.
    2017/03/23 13:39:52.5647396 1056  5752  DownloadManager Regulation: {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} - Loaded sequence number 65535 for regulation category Normal.
    2017/03/23 13:39:52.5647400 1056  5752  DownloadManager Regulation: {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} - Loaded sequence number 65535 for regulation category High.
    2017/03/23 13:39:52.5749895 1056  5752  DownloadManager Queueing update {4192EB2C-1534-4A26-AFD9-5A7AD20B6771}.200 for download handler request generation.
    2017/03/23 13:39:52.5754403 1056  5752  Shared          Effective power state: AC
    2017/03/23 13:39:52.5754420 1056  5752  Agent           Released network PDC reference for callId {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626}; ActivationID: 143
    2017/03/23 13:39:52.5754449 1056  5752  Agent           Obtained a network PDC reference for callID {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626} with No-Progress-Timeout set to 4294967295; ActivationID: 144.
    2017/03/23 13:39:52.5756204 1056  2364  Agent           WU client calls back to download call {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626} with code Call progress and error 0
    2017/03/23 13:39:52.5757288 1056  5752  DownloadManager * END * Begin Downloading Updates CallerId = UpdateOrchestrator
    2017/03/23 13:39:52.5759708 1056  10632 Handler         Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
    2017/03/23 13:39:52.5759827 1056  10632 DownloadManager Generating download request for update {4192EB2C-1534-4A26-AFD9-5A7AD20B6771}.200
    2017/03/23 13:40:07.6259847 1056  10632 DownloadManager Calling into handler 0x8 to generate download request for update 4192EB2C-1534-4A26-AFD9-5A7AD20B6771.200
    2017/03/23 13:40:07.6259897 1056  10632 Handler         Generating request for CBS update 4192EB2C-1534-4A26-AFD9-5A7AD20B6771 in sandbox C:\WINDOWS\SoftwareDistribution\Download\2f027ea692a344c4f4ef3af2c30f2a1b
    2017/03/23 13:40:07.6290731 1056  10632 Handler         Loaded state: cCompleteIterations: 1, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
    2017/03/23 13:40:07.6290760 1056  10632 Handler         Selecting self-contained because update does not have express payload.
    2017/03/23 13:40:07.6290764 1056  10632 Handler         Selected payload type is SelfContainedNoExpressPayload
    2017/03/23 13:40:07.6291494 1056  10632 Handler         Detected download state is dsHavePackage
    2017/03/23 13:40:22.9193110 1056  10632 Handler         Saved state: cCompleteIterations: 1, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
    2017/03/23 13:40:22.9193179 1056  10632 Handler         Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
    2017/03/23 13:40:22.9241766 1056  5752  DownloadManager Avoiding download as update is already marked complete.
    2017/03/23 13:40:37.7851678 1056  5752  DownloadManager All files for update {4192EB2C-1534-4A26-AFD9-5A7AD20B6771}.200 were already downloaded and are valid.
    2017/03/23 13:40:37.7861582 1056  5752  DownloadManager * END * Download Call Complete Call 8 for caller UpdateOrchestrator has completed; signaling completion.
    2017/03/23 13:40:37.7871802 1056  5752  Shared          Effective power state: AC
    2017/03/23 13:40:37.7871838 1056  5752  Agent           Released network PDC reference for callId {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626}; ActivationID: 144
    2017/03/23 13:40:37.7872991 1056  2364  ComApi          *RESUMED* Download ClientId = UpdateOrchestrator
    2017/03/23 13:40:37.7872999 1056  2364  ComApi          Download call complete (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
    2017/03/23 13:40:37.7873213 1056  2364  ComApi          * END *   Download ClientId = UpdateOrchestrator
    2017/03/23 13:40:37.7873225 1056  2364  Agent           WU client calls back to download call {9F8A9F7B-A6DE-492E-BCA3-1AE09A32E626} with code Call complete and error 0
    2017/03/23 13:40:37.8038710 1056  6552  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2017/03/23 13:40:37.8617290 1056  6552  ComApi          ISusInternal:: IsImmediateInstallPreferred failed, hr=80004001
    2017/03/23 13:40:37.9041073 1056  6552  ComApi          * START *   Install ClientId = UpdateOrchestrator
    2017/03/23 13:40:37.9041081 1056  6552  ComApi          Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No
    2017/03/23 13:40:37.9041188 1056  6552  ComApi          Updates in request: 1
    2017/03/23 13:40:37.9041323 1056  6552  ComApi          ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017/03/23 13:40:37.9055251 1056  6552  Agent           Beginning install of conventional work item
    2017/03/23 13:40:37.9055420 1056  6552  ComApi          *QUEUED* Updates to install = 1
    2017/03/23 13:40:37.9055424 1056  6552  ComApi          Install ClientId = UpdateOrchestrator
    2017/03/23 13:40:37.9057175 1056  4528  Agent           *  START  *  Installing updates CallerId = UpdateOrchestrator
    2017/03/23 13:40:37.9057184 1056  4528  Agent           Updates to install = 1
    2017/03/23 13:40:37.9082300 1056  4528  Agent             Title = Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB4014329)
    2017/03/23 13:40:37.9082386 1056  4528  Agent             UpdateId = D91F2C19-4DA9-484F-B96D-3A2123C42637.201
    2017/03/23 13:40:37.9082390 1056  4528  Agent               Bundles 1 updates:
    2017/03/23 13:40:37.9082410 1056  4528  Agent                 4192EB2C-1534-4A26-AFD9-5A7AD20B6771.200
    2017/03/23 13:40:37.9201307 1056  2364  Agent           WU client calls back to install call {AD00F6AD-6CDB-44C7-B479-015103341442} with code Call progress and error 0
    2017/03/23 13:40:45.0535062 1056  2364  Agent           WU client calls back to install call {AD00F6AD-6CDB-44C7-B479-015103341442} with code Call progress and error 0
    2017/03/23 13:40:45.0689585 1056  4528  Handler         Loaded state: cCompleteIterations: 1, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
    2017/03/23 13:40:45.1342844 1056  4528  DownloadManager Preparing update for install, updateId = {4192EB2C-1534-4A26-AFD9-5A7AD20B6771}.200.
    2017/03/23 13:40:45.1346955 2412  10600 Handler         * START *   CBS  Install
    2017/03/23 13:40:45.1360362 2412  10600 Handler         Starting install of CBS update 4192EB2C-1534-4A26-AFD9-5A7AD20B6771
    2017/03/23 13:40:45.1369597 2412  10600 Handler         CBS session identity: 30581723_308393069
    2017/03/23 13:40:45.1377367 2412  10600 Handler         CBS package identity: Package_for_KB4014329~31bf3856ad364e35~amd64~~10.0.1.0
    2017/03/23 13:40:45.1379927 2412  10600 Handler         Loaded state: cCompleteIterations: 1, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
    2017/03/23 13:40:45.1411045 2412  10600 Handler         Installing SelfContainedNoExpressPayload with source=C:\WINDOWS\SoftwareDistribution\Download\e7514ccad0c04481b459d3d598a28dae\Windows10.0-KB4014329-x64.cab, workingdir=C:\WINDOWS\SoftwareDistribution\Download\e7514ccad0c04481b459d3d598a28dae\inst
    2017/03/23 13:40:45.2655726 2412  6308  Handler         CBS called Initiate
    2017/03/23 13:40:45.2665342 2412  6308  Handler         CBS called Progress with state=2, ticks=10, total=1000
    2017/03/23 13:40:46.6979252 2412  6308  Handler         CBS called Progress with state=2, ticks=101, total=1000
    2017/03/23 13:40:46.7295658 2412  6308  Handler         CBS called Progress with state=0, ticks=283, total=1000
    2017/03/23 13:40:46.7298592 2412  6308  Handler         CBS called Progress with state=0, ticks=366, total=1000
    2017/03/23 13:40:46.8465069 2412  6308  Handler         CBS called Progress with state=0, ticks=450, total=1000
    2017/03/23 13:40:47.0961687 2412  6308  Handler         CBS called Progress with state=2, ticks=546, total=1000
    2017/03/23 13:40:47.0963735 2412  6308  Handler         CBS called Progress with state=2, ticks=643, total=1000
    2017/03/23 13:40:47.1069474 2412  6308  Handler         CBS called Progress with state=2, ticks=740, total=1000
    2017/03/23 13:40:48.0481655 2412  6308  Handler         CBS called Progress with state=7, ticks=752, total=1000
    2017/03/23 13:40:48.0633843 2412  6308  Handler         CBS called Progress with state=7, ticks=779, total=1000
    2017/03/23 13:40:48.0646057 2412  6308  Handler         CBS called Progress with state=7, ticks=805, total=1000
    2017/03/23 13:40:48.0687702 2412  6308  Handler         CBS called Progress with state=7, ticks=832, total=1000
    2017/03/23 13:40:48.0994565 2412  6308  Handler         CBS called Progress with state=7, ticks=855, total=1000
    2017/03/23 13:40:48.1216576 2412  6308  Handler         CBS called Progress with state=7, ticks=879, total=1000
    2017/03/23 13:40:48.1225109 2412  6308  Handler         CBS called Progress with state=7, ticks=902, total=1000
    2017/03/23 13:40:48.3326720 2412  6308  Handler         CBS called Progress with state=7, ticks=927, total=1000
    2017/03/23 13:40:48.3793370 2412  6308  Handler         CBS called Progress with state=7, ticks=937, total=1000
    2017/03/23 13:40:48.4719873 2412  6308  Handler         CBS called Progress with state=7, ticks=947, total=1000
    2017/03/23 13:40:48.5521193 2412  6308  Handler         CBS called Progress with state=7, ticks=957, total=1000
    2017/03/23 13:40:48.5895581 2412  6308  Handler         CBS called Progress with state=7, ticks=967, total=1000
    2017/03/23 13:40:48.8842135 2412  6308  Handler         CBS called Progress with state=7, ticks=980, total=1000
    2017/03/23 13:40:48.8941696 2412  6308  Handler         CBS called Progress with state=7, ticks=990, total=1000
    2017/03/23 13:40:48.9579764 2412  6308  Handler         CBS called Progress with state=7, ticks=1000, total=1000
    2017/03/23 13:40:48.9581930 2412  6308  Handler         CBS called Terminate
    2017/03/23 13:40:48.9634431 2412  10600 Handler         Completed install of CBS update with type=1, requiresReboot=0, installerError=0, hr=0x0
    2017/03/23 13:40:48.9649963 2412  10600 Handler         * END *   CBS Install
    2017/03/23 13:40:48.9688687 1056  4528  Handler         Loaded state: cCompleteIterations: 1, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
    2017/03/23 13:40:49.0162726 1056  4528  Agent           LogHistory called. idUpdate={D91F2C19-4DA9-484F-B96D-3A2123C42637}.201, resultMapped=0, resultUnMapped=0
    2017/03/23 13:40:49.0338217 1056  4528  Agent           Installing updates CallerId = UpdateOrchestrator
    2017/03/23 13:40:49.0338455 1056  2364  ComApi           Install ClientId = UpdateOrchestrator
    2017/03/23 13:40:49.0338467 1056  2364  ComApi          Install call complete (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0
    2017/03/23 13:40:49.0338918 1056  2364  ComApi          Reboot required = False
    2017/03/23 13:40:49.0338918 1056  2364  ComApi          * END *   Install ClientId = UpdateOrchestrator
    2017/03/23 13:40:49.0338935 1056  2364  Agent           WU client calls back to install call {AD00F6AD-6CDB-44C7-B479-015103341442} with code Call complete and error 0
    2017/03/23 13:40:49.0343398 1056  6552  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2017/03/23 13:40:49.7491777 1056  6552  ComApi          * START *   Init Search ClientId = UpdateOrchestrator
    2017/03/23 13:40:49.7491810 1056  6552  ComApi          * START *   Search ClientId = UpdateOrchestrator
    2017/03/23 13:40:49.7810210 1056  6552  Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 10]
    2017/03/23 13:40:49.7810263 1056  6552  Agent           Removing service 00000000-0000-0000-0000-000000000000 from sequential scan list
    2017/03/23 13:40:49.7810296 1056  6552  Agent           Added service 00000000-0000-0000-0000-000000000000 to sequential scan list
    2017/03/23 13:40:49.7810575 1056  6552  ComApi          Search ClientId = UpdateOrchestrator
    2017/03/23 13:40:49.7944146 1056  9400  Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 10]
    2017/03/23 13:40:49.8083321 1056  9400  Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 10
    2017/03/23 13:40:49.8083338 1056  9400  Agent           Online = Yes; AllowCachedResults = No; Ignore download priority = No
    2017/03/23 13:40:49.8083346 1056  9400  Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2017/03/23 13:40:49.8083379 1056  9400  Agent           ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2017/03/23 13:40:49.8083383 1056  9400  Agent           Search Scope = {Machine}
    2017/03/23 13:40:49.8083428 1056  9400  Agent           Caller SID for Applicability: S-1-5-21-1511986248-1932933215-622671684-1076
    2017/03/23 13:40:49.8083432 1056  9400  Agent           ProcessDriverDeferrals is set
    2017/03/23 13:40:49.8083436 1056  9400  Agent           RegisterService is set
    2017/03/23 13:40:49.8305684 1056  9400  Misc            Got WSUS Client/Server URL: http://server-wsus:8530/ClientWebService/client.asmx""
    2017/03/23 13:40:51.2232866 1056  9400  ProtocolTalker  ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server-wsus:8530/ClientWebService/client.asmx
    2017/03/23 13:40:51.2234118 1056  9400  ProtocolTalker  OK to reuse existing configuration
    2017/03/23 13:40:51.2234151 1056  9400  ProtocolTalker  Existing cookie is valid, just use it
    2017/03/23 13:40:51.2234159 1056  9400  ProtocolTalker  PTInfo: Server requested registration
    2017/03/23 13:40:53.7098858 1056  9400  WebServices     Auto proxy settings for this web service call.
    2017/03/23 13:40:53.7844852 1056  9400  ProtocolTalker  PTInfo: syncing with server using normal query
    2017/03/23 13:40:53.8013369 1056  9400  ProtocolTalker  SyncUpdates round trips: 2
    2017/03/23 13:41:48.8690337 1056  9400  Agent           Found 0 updates and 93 categories in search; evaluated appl. rules of 3572 out of 6694 deployed entities
    2017/03/23 13:41:48.9139858 1056  9400  Agent           * END * Finding updates CallerId = UpdateOrchestrator  Id = 10
    2017/03/23 13:41:48.9144995 1056  1976  ComApi          *RESUMED* Search ClientId = UpdateOrchestrator
    2017/03/23 13:41:48.9149376 1056  1976  ComApi          Updates found = 0
    2017/03/23 13:41:48.9149385 1056  1976  ComApi          * END *   Search ClientId = UpdateOrchestrator
    2017/03/23 13:41:48.9153032 1056  6552  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2017/03/23 13:49:49.0092071 1056  5752  Misc            Got WSUS Client/Server URL: http://server-wsus:8530/ClientWebService/client.asmx""
    2017/03/23 13:49:49.0092834 1056  5752  ProtocolTalker  OK to reuse existing configuration
    2017/03/23 13:49:49.0092871 1056  5752  ProtocolTalker  Existing cookie is valid, just use it
    2017/03/23 13:49:49.0092896 1056  5752  ProtocolTalker  PTInfo: Server requested registration
    2017/03/23 13:49:49.0533630 1056  5752  Misc            Got WSUS Reporting URL: http://server-wsus:8530/ReportingWebService/ReportingWebService.asmx""
    2017/03/23 13:49:49.0534336 1056  5752  WebServices     Auto proxy settings for this web service call.
    2017/03/23 13:49:49.0599091 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599099 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599107 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599111 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599115 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599123 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599128 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599136 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599140 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599144 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599148 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599156 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599160 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599165 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599173 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599177 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599181 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599189 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599197 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599206 1056  5752  WebServices     WS error: The body of the received message contained a fault.
    2017/03/23 13:49:49.0599222 1056  5752  WebServices     WS error: Server was unable to process request. ---> The type initializer for 'Microsoft.UpdateServices.Internal.Reporting.WebService' threw an exception. ---> Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Server is in script upgrade mode. Only administrator can connect at this time.
    2017/03/23 13:49:49.0599247 1056  5752  WebServices     WS Error code: Server
    2017/03/23 13:49:49.0599480 1056  5752  WebServices     WS error: <detail/>
    2017/03/23 13:49:51.0611521 1056  5752  WebServices     Auto proxy settings for this web service call.


    Thursday, March 23, 2017 2:18 PM
  • Any ideas why the PC's shows 0 updates locally and not on WSUS? 
    Friday, March 24, 2017 11:29 AM
  • Hi TB303,

    What is the version of the Windows 10, are they win10 1607? If they are unpatched windows 10 1607, please install the monthly rollup manually, then, check if they can update other updates from WSUS server:

    https://support.microsoft.com/en-us/help/4000825/windows-10-windows-server-2016-update-history

    If they are win10 1511 or pervious version, and they are also downloading 1607 upgrade(anniversary update) from WSUS server, then please ensure the 1607 upgrade is downloaded after WSUS server patched with KB3095113 and KB3159706(with manual steps), also ensure .esd MIME type is added in WSUS iis site.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 30, 2017 6:19 AM
  • It could very well be an issue with the WSUS Server. Run my cleanup script and see if that resolves your issues. I've seen it work wonders on WSUS but in the case of the 1607 initial build, like Anne says, you need to install a CU after September 2016 as it's a known issue that 1607 RTM contains a bug that will prevent it from communicating with WSUS properly.

    Have a peek at my Adamj Clean-WSUS script. It is the last WSUS Script you will ever need.

    http://community.spiceworks.com/scripts/show/2998-adamj-clean-wsus

    What it does:

    1. Remove all Drivers from the WSUS Database.
    2. Shrink your WSUSContent folder's size by declining superseded updates.
    3. Remove declined updates from the WSUS Database.
    4. Clean out all the synchronization logs that have built up over time (configurable, with the default keeping the last 14 days of logs).
    5. Compress Update Revisions.
    6. Remove Obsolete Updates.
    7. Computer Object Cleanup (configurable, with the default of deleting computer objects that have not synced within 30 days).
    8. Application Pool Memory Configuration to display the current private memory limit and easily increase it by any configurable amount.
    9. Run the Recommended SQL database Maintenance script on the actual SQL database.
    10. Run the Server Cleanup Wizard.

    It will email the report out to you or save it to a file, or both.

    Although the script is lengthy, it has been made to be super easy to setup and use. There are some prerequisites and instructions at the top of the script. After installing the prerequisites and configuring the variables for your environment, simply run:

    .\Clean-WSUS.ps1 -FirstRun

    and then

    .\Clean-WSUS.ps1 -InstallTask

    If you wish to view or increase the Application Pool Memory Configuration, you must run it with the required switch. See Get-Help .\Clean-WSUS.ps1 -Examples

    If you're having trouble, there's also a -HelpMe option that will create a log so you can send it to me for support.

    Sunday, May 14, 2017 3:09 AM
  • This script is utterly brilliant! It fixed all the following WSUS problems I was experiencing:

    • 30% of the 500+ clients were listed as 'Not yet reported' and never changed.
    • Another 20% of the clients had not updated in over a month or more, despite checking every day.
    • A lot of clients were reporting those classic obscure MS errors, particularly 0x800705b4

    As a bonus, it trimmed the WSUS repository from 800GB down to 400GB!

    This is all despite the fact that I was religiously running the MS WSUS DB maintenance script and Server Cleanup once a month.

    Can't thank you enough for this amazing script.
    Andy.

    Thursday, May 18, 2017 9:29 AM