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Explore.exe keeps crashing on a Windows 8 RTM with the following error RRS feed

  • Question

  • Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16384, time stamp: 0x50107ee0
    Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505aaa82
    Exception code: 0xc0000374
    Fault offset: 0x000da94f
    Faulting process id: 0xdf4
    Faulting application start time: 0x01cdafc4c625d7bc
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: 03ea3a9a-1bb8-11e2-be84-402cf4c28566
    Faulting package full name:
    Faulting package-relative application ID

    I have already tried the below
    1. Compatibility View Settings
    2. Manager  add-ons
    3. Also check the - Use software rendering instead of GPU rendering - Under Accelerator Graphics - IE Options.
    4. Looked at the Flash Player for Windows 8 issues as well

    Can somebody assist with the following error urgently...

    • Edited by tanupam Sunday, October 21, 2012 8:09 PM
    Sunday, October 21, 2012 8:05 PM

Answers

  • Hi,

    this message means, the Internet Explorer crashed.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Monday, October 22, 2012 8:09 AM
    Answerer
  • Hi,

    As Andre says, to look into the dump file is an effective way to get why IE continuously crashes. Before that, maybe you can try No add-ons Mode.


    Juke Chou

    TechNet Community Support


    • Edited by Juke Chou Tuesday, October 23, 2012 9:15 AM
    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Tuesday, October 23, 2012 9:15 AM
  • Exception code: 0xc0000374

    The last time I saw one of these

    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/appcrash-problem-a-file-with-the-name-of-appcrash/d0a5f0c5-69df-473b-a82f-f531ac31febf

    <quote>

    http://blogs.msdn.com/b/jiangyue/archive/2010/03/16/windows-heap-overrun-monitoring.aspx
     
    (MSDN search for
        0xC0000374  heap  monitor
    )

    </quote>

    I wasn't aware of  WPR/WPA.   Supposedly it is the successor to DHeapMon?


    Otherwise I think this is just another example of how useful it would be to have a Stack Back Trace we could invoke and examine easily the way that drwtsn32.log used to provide.

     
    ---

    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Thursday, October 25, 2012 4:37 AM

All replies

  • Hi,

    this message means, the Internet Explorer crashed.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Monday, October 22, 2012 8:09 AM
    Answerer
  • Hi,

    As Andre says, to look into the dump file is an effective way to get why IE continuously crashes. Before that, maybe you can try No add-ons Mode.


    Juke Chou

    TechNet Community Support


    • Edited by Juke Chou Tuesday, October 23, 2012 9:15 AM
    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Tuesday, October 23, 2012 9:15 AM
  • Exception code: 0xc0000374

    The last time I saw one of these

    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/appcrash-problem-a-file-with-the-name-of-appcrash/d0a5f0c5-69df-473b-a82f-f531ac31febf

    <quote>

    http://blogs.msdn.com/b/jiangyue/archive/2010/03/16/windows-heap-overrun-monitoring.aspx
     
    (MSDN search for
        0xC0000374  heap  monitor
    )

    </quote>

    I wasn't aware of  WPR/WPA.   Supposedly it is the successor to DHeapMon?


    Otherwise I think this is just another example of how useful it would be to have a Stack Back Trace we could invoke and examine easily the way that drwtsn32.log used to provide.

     
    ---

    • Marked as answer by Juke Chou Sunday, November 11, 2012 6:15 AM
    Thursday, October 25, 2012 4:37 AM