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Corrupt Default User Profile in Domain Environment - The User Profile service failed the sign-in User Profile cannot be loaded. Win 8 and Win 7

    Question

  • As of today, in our domain environment consisting of Windows 8.1 and Windows 7 Enterprise machines, we are experiencing the "User Profile service failed the sign-in - User profile cannot be loaded" error message whenever a user tries to login. This only affects users new to the particular machine. If they have signed on before and already have a cached account the computer logs them in with no issue. This is occurring on both Win8.1 and Win7 machines. We are an academic institution so this is becoming a huge problem in our labs. Students generally use different computers so this is popping up very frequently. I have a solution for the issue. It appears that on the non-working machines that the "Default" user profile is corrupt. I have discovered that if I find a machine, Win8.1 or Win7, doesn't matter, that is allowing first time users to logon I can copy the "Default" user profile and replace the corrupt one. I must first permanently delete the corrupt profile before copying over the new one. I am doing this over the network by navigating the C:\users\ folder. Even this way is becoming cumbersome though as we have over 1000 computer in labs. I have googled and googled and I keep seeing the same answers offering various solutions, none which are any more practical than my method. I cannot find information on a cause or a reason of why this would just crop up out of nowhere. I suspect maybe a Windows update but I cannot verify that yet. If anyone can offer any advice share a possible patch it would be much appreciated. Thanks! 
    Wednesday, February 10, 2016 7:21 PM

Answers

  • Hi BlueCamo,

    Based on your description, I suppose that you have encountered the error message, as the screenshot below:

    If yes, Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. There are several methods we may try to check the problem.

     

    1. Fix the user account profile
    2. Log on to Windows and copy your data to a new account
    3. Delete the error SID and create a new profile

    Please refer to the link:

    You receive a "The User Profile Service failed the logon” error message: https://support.microsoft.com/en-us/kb/947215

     

    In addition, it may happen when the default profile, stored in C:\Users\Default, has incorrect permissions or is corrupt in some way. Please refer to the link:

    Error Message Explained: User Profile Service Failed the Logon: https://helgeklein.com/blog/2013/09/error-message-explained-user-profile-service-failed-logon/

     

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, February 11, 2016 12:57 PM
    Moderator

All replies

  • Hello,

    See if this fix helps you:

    http://www.kapilarya.com/the-user-profile-service-failed-the-sign-in-windows-10

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Thursday, February 11, 2016 3:40 AM
  • Hi BlueCamo,

    Based on your description, I suppose that you have encountered the error message, as the screenshot below:

    If yes, Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. There are several methods we may try to check the problem.

     

    1. Fix the user account profile
    2. Log on to Windows and copy your data to a new account
    3. Delete the error SID and create a new profile

    Please refer to the link:

    You receive a "The User Profile Service failed the logon” error message: https://support.microsoft.com/en-us/kb/947215

     

    In addition, it may happen when the default profile, stored in C:\Users\Default, has incorrect permissions or is corrupt in some way. Please refer to the link:

    Error Message Explained: User Profile Service Failed the Logon: https://helgeklein.com/blog/2013/09/error-message-explained-user-profile-service-failed-logon/

     

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, February 11, 2016 12:57 PM
    Moderator