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Forgot Administrator's Password on 8.1 RRS feed

  • Question

  • I am using a HP Pavilion and Windows 8.1 came pre-installed on it.  I used by Pin to log in, and forgot my administrator's password.  I stupidly let someone I thought was tech support for Microsoft on my computer when I had trouble connecting the printer and computer.  Since then, when I open the computer, a box appears for a start-up password appears.  I have tried every password I have ever used, and I cannot get past the start-up password.  There is no option to reset the password.  Now I cannot access my computer.  Does anyone have any advice for me -- other than not to let remote users control my computer?

    I have already gone onto Microsoft Account and reset my password, but that did not help.


    • Edited by Vickie4044 Sunday, August 28, 2016 7:43 PM
    Sunday, August 28, 2016 7:37 PM

Answers

  • Hello,

    On login screen, you might have the option to switch PIN login. Because once you setup PIN you can switch b/w password and PIN logon as per your convenience and as long as you don't remove PIN. If you don't find any option, you may opt for clean install, unfortunately.

    Regards.

    Windows Insider MVP | Windows troubleshooting and how-to guides - http://www.kapilarya.com

    Monday, August 29, 2016 4:30 AM
  • Hi Vickie4044,

    For Windows 8.1 Administrator's Password issue, if you have forgot it and you're using a Microsoft account, you can reset your password online. If it doesn’t work, I’m afraid that you could only try reinstall Windows. Please check the link below about what to do if you forget your Windows password.

    https://support.microsoft.com/en-us/help/14105/windows-8-what-to-do-if-forget-windows-password

    Based on my search, maybe some third party software could be used for it. Please refer to the link below to get more information about reset Windows 8.1 administrator password. I suggest that we could backup the important data firstly.

    http://superuser.com/questions/952206/reset-windows-8-1-administrator-password

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 30, 2016 7:12 AM

All replies

  • Well there are third party ways to reset forgotten password for Windows 10, but posting them on this site may be akin to offering to 'hacking' advice so users may not be forthcoming in offering direct advice to achieve that.

    Interesting resetting your MS account has not helped. What happens if you try to login with that? If might be the case the safest way is backup any of your data off the machine (via a boot disk and external drive) and look for away to clean install \ reset the system to factory reset.

    Sunday, August 28, 2016 11:58 PM
  • Hello,

    On login screen, you might have the option to switch PIN login. Because once you setup PIN you can switch b/w password and PIN logon as per your convenience and as long as you don't remove PIN. If you don't find any option, you may opt for clean install, unfortunately.

    Regards.

    Windows Insider MVP | Windows troubleshooting and how-to guides - http://www.kapilarya.com

    Monday, August 29, 2016 4:30 AM
  • Hi Vickie4044,

    For Windows 8.1 Administrator's Password issue, if you have forgot it and you're using a Microsoft account, you can reset your password online. If it doesn’t work, I’m afraid that you could only try reinstall Windows. Please check the link below about what to do if you forget your Windows password.

    https://support.microsoft.com/en-us/help/14105/windows-8-what-to-do-if-forget-windows-password

    Based on my search, maybe some third party software could be used for it. Please refer to the link below to get more information about reset Windows 8.1 administrator password. I suggest that we could backup the important data firstly.

    http://superuser.com/questions/952206/reset-windows-8-1-administrator-password

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 30, 2016 7:12 AM