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windows update and store purchases fail RRS feed

  • Question

  • hi,

    Im unable to run windows update.  I get error: 80070005

    purchases in the store fail too.  says item is not available.

    Friday, March 2, 2012 2:32 AM

Answers

  • It's in this section:

    Non-removable

    The UFD must be a non-removable, internal component built into the server system as described in the "OEM Policy for Deploying Microsoft Hyper-V Server 2008 R2 on UFD" section of this document. The removable-media bit (RMB) in the STORAGE_DEVICE_DESCRIPTOR storage structure corresponding to the device must be set to zero (0) to indicate that it is non-removable media. For more information about setting the RMB, see STORAGE_DEVICE_DESCRIPTOR on MSDN.

    It's set by the OEM of the device.


    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    • Marked as answer by Teodelas Monday, March 12, 2012 6:08 PM
    Monday, March 12, 2012 3:24 PM

All replies

  • Hi,

    May I know which account you created on Windows 8? A local account or a Microsoft accout?

    Regarding the Windows Update issue, please let me know which update failed (its KB number).

    Regarding the Store issue, I would like to verify which app you want to get. There is no paid app released now.


    Niki Han

    TechNet Community Support

    Friday, March 2, 2012 10:28 AM
    Moderator
  • Hi,

    I'm using a Microsoft account.  Windows update fails to check for updates.
    In the store, I'm just trying to download a free application - every application I try fails.

    Friday, March 2, 2012 9:05 PM
  • Hi,

    Have you activated the operating system? Have you installed any third party antivirus?

    You can find the product key below.
    http://windows.microsoft.com/en-US/windows-8/iso


    Niki Han

    TechNet Community Support

    Monday, March 5, 2012 8:51 AM
    Moderator
  • Hi Niki,

    Yes, I've activated the operating system.  I have not installed any third party software at all.

    Monday, March 5, 2012 5:17 PM
  • Hi Niki,

    Anything else I can try.

    Friday, March 9, 2012 11:57 PM
  • Can you post your C:\Windows\WindowsUpdate.log for me?

    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Saturday, March 10, 2012 2:34 PM
  • Thanks for helping me out.  C:\Windows\WindowsUpdate.log doesn't exist on my consumer preview build...
    Sunday, March 11, 2012 4:04 AM
  • Interesting, it's almost always there.  The reason I ask is that the 80070005 error you're seeing is an ACCESS DENIED return code.  Can you tell me more about this install and the hardware it's on?

    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Monday, March 12, 2012 12:15 PM
  • It's the consumer preview on a samsung series 7 slate.  I created a Windows To Go image on a USB stick.  I'm going apply the image again and see if I have the same result.   Note that I also can't "Purchase" anything from the windows store.
    Monday, March 12, 2012 1:32 PM
  • I've seen this on removable drives that still have an active removable bit set (similar to what you would do on Windows 2008 flash drive scenarios like this one: http://technet.microsoft.com/en-us/library/ee731893(v=ws.10).aspx).  If you have that bit set, it will fail. The drive needs to report itself as fixed.

    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Monday, March 12, 2012 1:36 PM
  • That makes sense - as it is showing up as a removable drive.  I looked through the article but I don't see how to make the drive appear as fixed.  Is it in there?
    • Marked as answer by Teodelas Monday, March 12, 2012 6:08 PM
    • Unmarked as answer by Teodelas Monday, March 12, 2012 6:08 PM
    Monday, March 12, 2012 3:16 PM
  • It's in this section:

    Non-removable

    The UFD must be a non-removable, internal component built into the server system as described in the "OEM Policy for Deploying Microsoft Hyper-V Server 2008 R2 on UFD" section of this document. The removable-media bit (RMB) in the STORAGE_DEVICE_DESCRIPTOR storage structure corresponding to the device must be set to zero (0) to indicate that it is non-removable media. For more information about setting the RMB, see STORAGE_DEVICE_DESCRIPTOR on MSDN.

    It's set by the OEM of the device.


    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    • Marked as answer by Teodelas Monday, March 12, 2012 6:08 PM
    Monday, March 12, 2012 3:24 PM
  • Thanks Joseph.  Any tips on changing that bit?  I found some free tools out there...

    Monday, March 12, 2012 6:09 PM
  • Not really, I use a device that reports properly so I havent had to use any other tools.  Just make sure you can change it back if you need to :)


    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Monday, March 12, 2012 6:40 PM
  • Well - I have a DT Ultimate G2 32 GB (the same as the one given out to developers) so I'm not sure why it's reporting wrong.  Thanks though.
    Tuesday, March 13, 2012 12:33 AM
  • I'm not sure either.  I think there are a couple of variants because I also have a Kingston and it reports as removable (it also doesnt work with WTG).

    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Tuesday, March 13, 2012 11:00 AM
  • Are you using a domain account or is it a local PC? I used to get this error and had 'not available' in the store when clicking Install, when I worked on a client workstation under a user account that had no administrative privileges (i.e. the one that wasn't a member of a local Administrators group). Once I filtered the account and added it to the local Administrators group, I got able to getting Windows Updates.

    Also, if it's a domain workstation, could it be that updates are running via WSUS? Could you please check the update URL address in the %systemroot%\WindowsUpdate.log log file?


    Well this is the world we live in And these are the hands we're given...

    Tuesday, March 13, 2012 6:44 PM
  • I have the same problem with the same model. It doesn't just block Windows Update from working online, but also any Windows Update Standalone Installer, like that used for the beta RSAT tools. :-(
    Tuesday, March 20, 2012 11:46 AM
  • Is this a removable device Jonathan?  I've seen a few reports of those types of devices failing.  Similarly, I've seen this on boot to VHD scenarios on some devices.

    --Joseph [MSFT] http://blogs.technet.com/b/joscon/

    Tuesday, March 20, 2012 12:11 PM
  • Hi,

    any chance on fixing this in future release, it does not make sense to check for a removable device. when ordering a USB stick it not even mentioned...

    Wednesday, March 28, 2012 9:57 PM
  • Sir,

    I too have same problem something like this. I try to update and install apps but they doesn't work. It shows downloading in windows update but its always at 0%. And when I try to install apps from windows store it shows pending, or downloading but always it stays at 0%. after I restart my PC it shows couldn't install the app, try again!!

    Saturday, March 31, 2012 3:44 PM