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Windows 8 booted up high memory used RRS feed

  • Question

  • Just got this Samsung series 9 with Windows 8, 8 GB memory and 256 GB SSD drive. When the system boots up, go into Task Manager. The initial memory is at 13% used, after about 30 seconds. It surged all the way to 75% used while I am watching. I have tried to look what is running but can't figure out what were using all the memory.

    I was trying to run many programs to see how high it can go but don't have programs to test it, the most I could try (opening many browsers) the memory went up to 92%. Not sure it would crash if I have more programs running.

    Here is the screenshot. (screenshot is not allowed to post until verified) How do I get verified?
    Is windows 8 designed to cache a lot of memory right after reboot? I saw other posting with memory used about 40% so it doesn't looks normal to me. I Googled but can't find a similar issue. 

    Thanks in advance.
    Monday, October 29, 2012 11:06 PM

Answers

  • Thank you very much Andre, I am happy to report this issue is resolved. The poolmon catched the process which took all the memory. From there I was able to trace that a program called Intellimem (intelligent memory, is it?) was the root cause. It's been running for some time and rebooted several times and the memory kept about 13% steadily. It's a great machine now.
    Wednesday, October 31, 2012 7:46 PM
  • ok, "non paged pool" is a driver issue.

    Use Poolmon.exe to find which pool tag is the cause:

    http://blogs.msdn.com/b/ntdebugging/archive/2012/08/30/troubleshooting-pool-leaks-part-2-poolmon.aspx


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Joysurfer Wednesday, October 31, 2012 7:39 PM
    Tuesday, October 30, 2012 4:38 PM
    Answerer

All replies

  • Please download RAMMap [1][2] and run it when you have the high Memory usage. Now save the data as a RMP file. Zip the RMP file and upload the zip to your SkyDrive [3] and post a link here.

    André

    [1] http://technet.microsoft.com/en-us/sysinternals/ff700229.aspx
    [2] http://blogs.technet.com/b/askperf/archive/2010/08/13/introduction-to-the-new-sysinternals-tool-rammap.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, October 30, 2012 11:04 AM
    Answerer
  • I will try this and post back.

    One thing I noticed is when system boots up, in Task Manager the initial Non-paged pool is about 400 MB then in about 30 seconds it surged up to 4.7 GB. Why did Non-paged pool take so much memory? Is this normal for Windows 8? The page file is set automatically managed by Windows.

    Tuesday, October 30, 2012 3:00 PM
  • ok, "non paged pool" is a driver issue.

    Use Poolmon.exe to find which pool tag is the cause:

    http://blogs.msdn.com/b/ntdebugging/archive/2012/08/30/troubleshooting-pool-leaks-part-2-poolmon.aspx


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Joysurfer Wednesday, October 31, 2012 7:39 PM
    Tuesday, October 30, 2012 4:38 PM
    Answerer
  • Here is the output from poolmon, I copied the first three lines. The ECMC is the one used 4.5GB memory. 

    Memory: 8001052K Avail: 1947072K  PageFlts: 30958   InRam Krnl:23168K P:154300K

     

     Commit:7360812K Limit:12719648K Peak:7598788K            Pool N:4906580K P:159036K
     System pool information
     Tag   Type        Allocs          Frees       Diff       Bytes                  Per Alloc

    ECMC Nonp           586 (   0)             0 (   0)        586   4920524800 (          0)     8396800
     CM31 Paged     15348 (   0)      1070 (   0)    14278       62197760 (          0)            4356
     wcdl Nonp             34 (   0)             0 (   0)           34       32078320 (          0)        943480

    Here is the output of 

    C:\Windows\System32\Drivers>findstr /s ECMC *.sys
    intmsd.sys: ☼äÀ   ║  Ç 3╔A©ECMC §W9  Hï°H;├u

    I can't find any info about intmsd.sys yet.

    Wednesday, October 31, 2012 12:47 AM
  • Thank you very much Andre, I am happy to report this issue is resolved. The poolmon catched the process which took all the memory. From there I was able to trace that a program called Intellimem (intelligent memory, is it?) was the root cause. It's been running for some time and rebooted several times and the memory kept about 13% steadily. It's a great machine now.
    Wednesday, October 31, 2012 7:46 PM
  • I've never heard about this tool/driver. But nice to hear that you found the cause :)

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 31, 2012 10:09 PM
    Answerer
  • Could i ask how you solved it because I'm not sure of what to do.
    Thursday, December 13, 2012 10:30 AM
  • Hello Andre , Joysurfer 

    Hello , I bought Samsung 5 series laptop with Windows 8 basic (8GB Ram , i7 ,2GB graphics card ).

    As stated above in thread by other members , i also have a problem of high memory consumption(>6gb) even when PC is idle .

    I am giving RamMap file link  .

    https://skydrive.live.com/redir?resid=F9F59C74CC10667A!5661

    Kindly refer to it and can you explain what is the problem .

    Thanks


    • Edited by JsPc Thursday, December 13, 2012 4:11 PM forgot to attach link
    Thursday, December 13, 2012 4:07 PM
  • @JsPC I can't see the file. But you may have the same issue like the thread starter. This "Intellimem" seams to be preinstalled on Samsung devices.

    @DaXdx

    do you also have high paged pool usage? If yes, run poolmon. The linked I've posted explains it.


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by JsPc Saturday, December 15, 2012 11:58 AM
    Thursday, December 13, 2012 4:13 PM
    Answerer
  • Hi JsPc and DaXDdx,

    Go to the control panel, uninstall programs and look for a program called "Intellimem" and uninstall it. This should solve the problem.

    Report back if this works for you and enjoy your new laptop.

    I just can't believe Samsung did not test the computer and ship them out like this.

    • Proposed as answer by JsPc Saturday, December 15, 2012 11:59 AM
    Friday, December 14, 2012 3:04 AM
  • I have created links to screenshots to show the memory usage before and after un-install the program. Hopefully they work.

    Before:

    https://skydrive.live.com/redir?resid=FEAFDB4AF547864!168&authkey=!AAE9HIYfJQMAfiI

    After:

    https://skydrive.live.com/redir?resid=FEAFDB4AF547864!169&authkey=!AIc6zd_gKvrF9vU

    Friday, December 14, 2012 3:27 AM
  • Thanks Joysurfer , Andre for your prompt help .

    I stopped the service which you guys mentioned from Task Manager and stopped it from starting at bootup .

    Now Ram consumption is limited to 2.5 GB even with chrome , internet explorer running .

    Here is also a link to show the current ram consumption at my PC after stopping the incompatible service.

    https://skydrive.live.com/redir?resid=F9F59C74CC10667A!5668

    Saturday, December 15, 2012 11:58 AM
  • Thanks @Joysurfer, I had the same issue in my brand new Samsung Series 5 with 8GB RAM. It was using more than 6GB of RAM without any program running (besides the Task Manager, of course). Now that I uninstalled Intellimem, it is using less than 2GB RAM with Chrome and Task Manager running. Again, thanks so much.
    Sunday, February 17, 2013 6:11 PM
  • Thanks, Andre and Joysurfer!  I have a Series 5 Ultra, and I had the same problem.  Tracked down Intellimem in Services and disabled it.  Went from over 6GB of usage at idle to just 1GB. :D

    Sunday, September 1, 2013 7:54 PM
  • I encouned same issue on WDBoost Driver(WDBoost and InteliMemory and ExpressCache is same maker).

    I edit blow registory entry.reduce use of rame.Question

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hiosd\Params\DisableDramCache set to 1

    express cahce does not use non-paged pool

    but,express cache return allcated non-paged-pool to system when free memory is low.

    http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Any-Documentation-of-ExpressCache/td-p/1040355

    * replace hiosd to inttmsd?

    Saturday, September 27, 2014 9:26 PM