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  • Question

  • I have been researching this for 2 days and done everything I could find but nothing works. I have 2 Windows 7 64 bit computers, both 100% up-to-date. Both in the same subnet (not the same subnet s as the Exchange servers) that I need the EMC tools installed on, both installed fine (same versions and rollups and patches etc) but only one opens.

    The error is - Initialization Failed The WWW Publishing Services isn't running.....

    I have matched up these 2 machines side by side and can't figure out what the heck is causing this.

    Any suggestions?

    Tuesday, March 18, 2014 1:11 PM

All replies

  • Hi

    Just to be sure, you have confirmed that the WWW service is running on the Windows 7 PC?

    Steve

    Tuesday, March 18, 2014 1:37 PM
  • Verify if WWW publishing service is running. Also, check eventviewer for any events that cause WWW publishing service to stop running.

    Regards, Riaz Javed Butt Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365

    Tuesday, March 18, 2014 1:38 PM
  • yes it is
    Tuesday, March 18, 2014 2:16 PM
  • I have compared all the services on the working client to the non working client, they are the same. W3SVC is running.

    The only thing I see in the event viewer is this:

    Log Name:      Application
    Source:        Microsoft-Windows-Search
    Date:          3/18/2014 9:17:39 AM
    Event ID:      3036
    Task Category: Gatherer
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      computer.local

    Description:
    The content source <csc://{S-1-5-21-1343024091-1788223648-682003330-103206}/> cannot be accessed.

    Context:  Application, SystemIndex Catalog

    Details:
     The object was not found.  (HRESULT : 0x80041201) (0x80041201)

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
        <EventID Qualifiers="32768">3036</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>3</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-03-18T14:17:39.000000000Z" />
        <EventRecordID>120821</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>computer.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="ExtraInfo">

    Context:  Application, SystemIndex Catalog

    Details:
     The object was not found.  (HRESULT : 0x80041201) (0x80041201)
    </Data>
        <Data Name="URL">csc://{S-1-5-21-1343024091-1788223648-682003330-103206}/</Data>
      </EventData>
    </Event>

    Tuesday, March 18, 2014 2:20 PM
  • Hello,

    According to the event, the AD account with SID (S-1-5-21-1343024091-1788223648-682003330-103206) may be problem. Please use the dsquery user -limit 0 | dsget user -samid –sid command to view user account SIDs in Active Directory and find the AD account with SID (S-1-5-21-1343024091-1788223648-682003330-103206).

    Please check user account on the PC.

    Besides, please use ping to make sure whether your PC can communicate with DC server.

    If you have any feedback on our support, please click here


    Cara Chen
    TechNet Community Support


    Wednesday, March 19, 2014 3:05 AM
    Moderator
  • Sorry for delay in response.

    I agree with Cara.. Can you check the AD Account as highlighted by Cara? and also check your AD if it's a lingering object or not? If not does it have proper permissions to run the service? Thanks.


    Regards, Riaz Javed Butt Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365

    Wednesday, March 19, 2014 10:57 AM
  • that SID is a valid domain account in Active Directory, it is the logged on user, he has admin rights on the local Windows 7 64 bit computer and is a member of the Exchange Recipient Management Group. He can log onto the CAS server and open the EMC successfully.

    The client computer can successfully comunicate with the local DC and Exchange Servers. His MS Outlook works fine (as it is AD integrated)

    Non of the services on this computer are run under his account, the Windows Search service is currently running and using the Local System account



    I also get these same errors on my working machine so I don't think this error is related to my problem.
    • Edited by jamicon Wednesday, March 19, 2014 6:54 PM
    Wednesday, March 19, 2014 4:21 PM
  • Hello,

    According to your description, these settings seems to be ok.

    Please add his account to organization management group to check the result.

    Did you check whethere his account on the PC?

    Please check if there is any othere event log.

    If you have any feedback on our support, please click here


    Cara Chen
    TechNet Community Support

    Thursday, March 20, 2014 6:00 AM
    Moderator
  • adding him to the OM group made no difference.

    He is an admin on the machine.

    there are no errors in the event log.

    Thursday, March 20, 2014 11:28 AM
  • Hello,

    Please make sure he is local admin or domain admin.

    Please try to exit domain and add domain with his account to check the result.


    Cara Chen
    TechNet Community Support


    Friday, March 21, 2014 6:29 AM
    Moderator
  • I found this: http://social.technet.microsoft.com/Forums/exchange/en-US/4c65fc98-650c-49d5-8376-f7891d24f2f2/exchange-management-console-2010-on-windows-7

    http://support.risualblogs.com/blog/2012/05/15/the-world-wide-web-publishing-service-w3svc-isnt-running-on-any-exchange-server-in-the-site-in-exchange-2010/

    Sunday, March 23, 2014 1:49 AM
  • Hello,

    Is there any update?


    Cara Chen
    TechNet Community Support

    Monday, March 24, 2014 8:11 AM
    Moderator
  • I'm running version 14.3, and I tried the install from the latest VLSC download - that post is outdated and I'm definitely not making any changes to the server environment that is working perfectly.

    The problem is on this local client. Other Win7 client using EMC without inncident.

    Monday, March 24, 2014 1:58 PM
  • This issue is often caused by different service pack versions on client and server side. For example, server is running Exchange 2010 SP2 and client is running Exchange 2010 SP1 Management Tools. Upgrade EMC on the client side to match the Service Pack level on the server side. To check the version information go to

    C:\Program Files\Microsoft\Exchange Server\Bin) and check ExSetup.exe file properties. Version will be listed in Version or Details tab.

    From EMC: Open EMC > Help > About Exchange Server

    kindly mark this as answer if it helps you to resolve your problem. Thanks.


    Regards, Riaz Javed Butt Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365

    Monday, March 24, 2014 3:04 PM
  • the ExSetup.exe version on all my Win7 clients are the same. All but this one work.

    BTW - my Win7 clients that are working are version 14.1 while the server(s) are version 14.3 so I would say that article doesn't always apply.


    • Edited by jamicon Tuesday, March 25, 2014 11:41 AM
    Tuesday, March 25, 2014 11:38 AM
  • Hello,

    If different service pack versions on client and server side, the issue may occur, you can try Riaz J.Butt's suggestion.

    Did you try to exit domain and add domain with his account?


    Cara Chen
    TechNet Community Support

    Thursday, March 27, 2014 2:15 AM
    Moderator