none
Unable to receive emails from Live.com, outlook.com & hotmail.com to our domain

    Question

  • Hi,

    We are unable to receive email from Live.com, outlook.com & hotmail.com to our server.

    We can receive emails from other domains and its fine.

    Is Microsoft is blocking if we configure Multiple accepted domains on Exchange Server ?

    Becuase on our Exchange server we had *.in , *.co.uk, *.fr , *.eu and so on.

    Please suggest 

    Regards,

    Nadeem A

    Friday, August 26, 2016 2:10 PM

Answers

  • Hi,

    Finally adding a Reverse PTR Record at ISP end had solve my Outlook.com problem.

    Now our server can accept email from Outlook.com

    Regards,

    Nadeem A.

    Friday, September 9, 2016 5:38 AM

All replies

  • When you say you "cannot receive", how do you know that you're even getting them?

    Having varied domains in multiple countries in your organization shouldn't have anything to do with non-receipt of mail.

    Is it possible that the domains you can't receive are defined in tenants hosted by Microsoft Online?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!


    Friday, August 26, 2016 5:20 PM
    Moderator
  • are you using any kind of email cloud security for external emails?
    Friday, August 26, 2016 5:37 PM
  • Hi,

    There is no problem to get email from outside if your all accepted domains are registered outside and a valid MX pointer is pointing to your exchange server public IP.

    Thanks

    Prabodha

    Saturday, August 27, 2016 6:23 PM
  • Hi

    It is related to your mail security settings, is there any Anti Spam solutions in place if yes then verify them.

    regards, 

    Sunday, August 28, 2016 5:55 AM
  • Hi Nadeem,

    Does this issue solved?

    If not, I want to double confirm:
    1. Can you send message from your domain to Outlook.com?
    2. Can you receive message from other external domain?
    3. Is there any error return to sender if message failed to delivered from Outlook.com to your domain?
    Please post the answers for further assistance.

    Besides, I recommend register correctly records in public DNS, include SPF record; Also, request a 3rd trust CA with public certificate if you not.


    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 29, 2016 7:09 AM
    Moderator
  • Hi,

    When we check on our Exchange "Message tracking logs" we wont get any logs for "Live.com, outlook.com & hotmail.com" . It means emails are not hitting to our server.

    Also at Firewall end we wont get any traffic for SMTP for Microsoft domain.

    We are using Antispam Solution "SpamFighter", we had stopped its service and tested mail flow and still same issue.

    Also on outlook.com we get below bounce back message after 2 days.

    This is an automatically generated Delivery Status Notification.

    Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

    Final-Recipient: rfc822;xxx@eu-symtrax.com
    Action: failed
    Status: 4.4.7

    Regards,

    Nadeem A


    Monday, August 29, 2016 7:10 AM
  • Hi,

    Issue still remains.

    1. Can you send message from your domain to Outlook.com?

    Yes I can send email to Outlook.com from my domain and its fine.

    2. Can you receive message from other external domain?

    Yes I can receive message from all external domains except "Live.com, outlook.com & hotmail.com"

    3. Is there any error return to sender if message failed to delivered from Outlook.com to your domain?

    Yes they are getting bounce back as shown below:

    This is an automatically generated Delivery Status Notification.
    THIS IS A WARNING MESSAGE ONLY.
    YOU DO NOT NEED TO RESEND YOUR MESSAGE.
    Delivery to the following recipients has been delayed.

    xyz@eu-symtrax.com

    After 2 days again below bounce back is received.

    This is an automatically generated Delivery Status Notification.
    Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
      xyz@eu-symtrax.com

    Regards,

    Nadeem A


    Monday, August 29, 2016 7:35 AM
  • Turn up receive protocol logging on the relevant receive connectors and then you an search or browse the SMTP receive protocol logs to see if the sending servers ever hit your Exchange server.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, August 29, 2016 3:31 PM
    Moderator
  • Hi, I am working with Nadeem. We have turn up to verbose, and still we can confirm that the emails are not reaching our server. the domain is "symtrax.in", it seems that only Live.com, outlook.com & hotmail.com are not reaching the domain, any reason ? on MXToolbox, some warnings only ... Thank you for your help.

    Tuesday, August 30, 2016 8:41 AM
  • Hi,

    Since this issue only occur on mail flow from Outlook.com account, i recommend contact Microsoft and open a ticket for further troubleshooting.


    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, September 3, 2016 2:30 PM
    Moderator
  • Then it is not an Exchange Server problem, it's a problem with your MX record, a firewall, or something like that.

    C:\>nslookup
    Default Server:  router.asus.com
    Address:  192.168.1.1
    
    > set type=mx
    > symtrax.in
    Server:  router.asus.com
    Address:  192.168.1.1
    
    Non-authoritative answer:
    symtrax.in      MX preference = 10, mail exchanger = mail.symtrax.in
    > set type=a
    > mail.symtrax.in
    Server:  router.asus.com
    Address:  192.168.1.1
    
    Non-authoritative answer:
    Name:    mail.symtrax.in
    Address:  185.122.162.67
    
    >

    Does that IP address point to your Exchange server?

    C:\Windows\system32>telnet mail.symtrax.in 25
    
    220 FREXCHANGE16 Microsoft ESMTP MAIL Service ready at Sat, 3 Sep 2016 23:31:19
    +0200

    That looks like an Exchange server.  Is it yours?

    Another issue could be that some Microsoft Online tenant has configured that domain in an Office 365 tenant, in which case Microsoft might be routing mail from its services there.  You could contact them about that.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!



    Saturday, September 3, 2016 9:32 PM
    Moderator
  • Hi,

    When I check with Telnet below is result.

    C:\Windows\system32>nslookup
    Default Server:  AD.symtrax.local
    Address:  172.x.x.X

    > router.asus.com
    Server:  AD.symtrax.local
    Address:  172.x.x.X

    Non-authoritative answer:
    Name:    router.asus.com
    Address:  103.10.4.99

    > set type=mx
    > symtrax.in
    Server: AD.symtrax.local
    Address:  172.x.x.X

    Non-authoritative answer:
    symtrax.in      MX preference = 10, mail exchanger = mail.symtrax.in

    mail.symtrax.in internet address = 185.122.162.67

    Tuesday, September 6, 2016 9:58 AM
  • Hi,

    Since inbound mail flow works fine except Outlook.com account, please contact Microsoft to submit your issue for further assistance.


    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 8, 2016 2:37 PM
    Moderator
  • Hi,

    Finally adding a Reverse PTR Record at ISP end had solve my Outlook.com problem.

    Now our server can accept email from Outlook.com

    Regards,

    Nadeem A.

    Friday, September 9, 2016 5:38 AM