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Internet Explorer 11 error 9C59. It Will Not Install!!! RRS feed

  • Question

  • Hi!

    I am using Windows 7 Professional 64 bit on the HP Pavilion Media Center a1612n desktop computer. I have been trying to install IE11 on there forever and it will not finish all the way through. I've been getting the 9C59 errors that people have been talking about on here. I will post some from the IE11 main log.

    00:00.094: Started: 2015/04/10 (Y/M/D) 10:43:07.619 (local)
    00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.094: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.094: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.110: INFO:    Previous version of Internet Explorer: 10.0.9200.17267
    00:00.110: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.110: INFO:    ...and 11.1.0.0...
    00:00.110: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.110: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.141: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.141: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.141: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.141: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.860: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.953: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F0CB.tmp\Spelling_en.msu.
    00:00.953: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.969: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F0CB.tmp\Hyphenation_en.msu.
    00:00.969: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:20.125: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:20.235: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F0CB.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F0CB.tmp\IE11-support\HardwareBlockingList.xml"
    00:20.328: INFO:    Hardware support check succeeded. Installation will continue.
    00:20.328: INFO:    Windows 7 operating system detected.
    00:20.328: INFO:    Service pack major: 1
    00:20.328: INFO:    Service pack minor: 0
    00:20.328: INFO:    Service pack name:  Service Pack 1
    00:20.360: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:20.375: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:20.375: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:20.391: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:20.391: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:20.391: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:20.406: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:20.453: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:20.485: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:54.469: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F0CB.tmp\IE-Spelling-en.cab
    00:54.469: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F0CB.tmp\IE-Hyphenation-en.cab
    00:54.500: INFO:    Waiting for 0 prerequisite downloads.
    02:34.453: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    02:34.469: INFO:    Waiting for 0 language pack downloads.
    02:34.469: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    02:34.578: INFO:    No reboot logic message NrApiStart(0), lParam=0x003d1468 returned 0x00000000.
    02:35.625: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    02:35.625: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    02:35.641: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F0CB.tmp\IE11-neutral.Downloaded.cab
    02:35.672: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F0CB.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    02:56.422: INFO:    Process exit code 0x80004005 (-2147467259) [Unspecified error ]
    02:56.422: ERROR:   Neutral package installation failed (exit code = 0x80004005 (2147500037)).
    02:56.422: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    02:56.422: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    02:56.563: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    02:56.813: INFO:    Waiting for Active Setup to complete.
    02:57.438: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.

    I could use all the help I can get. Thank you very much.

    Friday, April 10, 2015 10:51 PM

Answers

  • Hi Robert L,

    We wonder if there is any luck your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.

    During the installation process of Internet Explorer 11, you may receive the 9C59 error.

    To resolve this issue, you may uninstall Internet Explorer 9, restart your computer, and then install Internet Explorer 11.

    To uninstall Internet Explorer 9

    1. Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.

    2. Under uninstall an update, scroll down to the Microsoft Windows section.

    3. Right click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.

    4. Click Restart now to finish the process of uninstalling Internet Explorer 9.

    After your computer restarts, try to install Internet Explorer 11.

    Troubleshooting a failed installation of Internet Explorer 11

    https://support.microsoft.com/en-us/kb/2872074

    Also try Brian's workaround build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.




    • Edited by Deason Wu Tuesday, April 21, 2015 2:20 AM
    • Proposed as answer by Yolanda Zhu Monday, April 27, 2015 8:36 AM
    • Marked as answer by Yolanda Zhu Monday, May 11, 2015 6:09 AM
    Wednesday, April 15, 2015 2:53 AM

All replies

  • 02:35.672: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F0CB.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    02:56.422: INFO:    Process exit code 0x80004005 (-2147467259) [Unspecified error ]

    There's that  "SysNative"  thing again.   <eg>

    What's going on in there?  FWIW I would use ProcMon to check or to at least get an inventory of the other diagnostics which are being created.  Filter with Operation Is WriteFile and use Count Occurrences on the Path field.

    HTH



    Robert Aldwinckle
    ---

    Saturday, April 11, 2015 5:16 PM
    Answerer
  • Hi Robert L,

    We wonder if there is any luck your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.

    During the installation process of Internet Explorer 11, you may receive the 9C59 error.

    To resolve this issue, you may uninstall Internet Explorer 9, restart your computer, and then install Internet Explorer 11.

    To uninstall Internet Explorer 9

    1. Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.

    2. Under uninstall an update, scroll down to the Microsoft Windows section.

    3. Right click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.

    4. Click Restart now to finish the process of uninstalling Internet Explorer 9.

    After your computer restarts, try to install Internet Explorer 11.

    Troubleshooting a failed installation of Internet Explorer 11

    https://support.microsoft.com/en-us/kb/2872074

    Also try Brian's workaround build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.




    • Edited by Deason Wu Tuesday, April 21, 2015 2:20 AM
    • Proposed as answer by Yolanda Zhu Monday, April 27, 2015 8:36 AM
    • Marked as answer by Yolanda Zhu Monday, May 11, 2015 6:09 AM
    Wednesday, April 15, 2015 2:53 AM
  • I am using Windows 7 Professional 64 bit on the HP Pavilion Media Center a1612n desktop computer. I have been trying to install IE11 on there forever and it will not finish all the way through. I've been getting the 9C59 errors that people have been talking about on here.

    You're not alone! => http://goo.gl/duMmQo

    Saturday, April 18, 2015 7:23 PM