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Lync client closes when applying updates RRS feed

  • Question

  • Hi there,

    We are currently migrating from Office Communicator 2007 (R2) to Lync 2010. We are using WSUS to deploy Updates.

    I noticed that when applying the latest Patch (KB 2684739) that Lync closes automatically when the update is getting applied. This happens if I do it over the .msp package or over WSUS. All active conversations are closed as well and Lync stays closed.

    Is this the way how it should be? This is very annoying and didn´t happen with Communicator 2007. Is there any way that Lync stays open?

     

    Thanks

    Thursday, May 3, 2012 1:01 PM

Answers

  • Hi,

    I have the same issue in my test environment. As my understanding, some files of Lync will be updated or replaced while installing updates. To replace the files successful, the files should not be used and this will force the Lync to close.

    Regards,

    Kent

    • Proposed as answer by Kent-Huang Wednesday, May 9, 2012 1:14 AM
    • Unproposed as answer by Kent-Huang Wednesday, May 30, 2012 10:11 AM
    • Marked as answer by Kent-Huang Wednesday, May 30, 2012 10:12 AM
    Friday, May 4, 2012 5:17 AM
  • No, it is normal that the Lync client will be closed through the update process. I know it is not nice for the user, because the user has to start the Lync client manually.

    But it is necessary to replace all files.


    regards Holger Technical Specialist UC


    • Edited by Holger Bunkradt Friday, May 4, 2012 7:30 AM
    • Proposed as answer by Kent-Huang Wednesday, May 9, 2012 1:14 AM
    • Marked as answer by Kent-Huang Wednesday, May 30, 2012 10:12 AM
    Friday, May 4, 2012 7:30 AM

All replies

  • Hi,

    I have the same issue in my test environment. As my understanding, some files of Lync will be updated or replaced while installing updates. To replace the files successful, the files should not be used and this will force the Lync to close.

    Regards,

    Kent

    • Proposed as answer by Kent-Huang Wednesday, May 9, 2012 1:14 AM
    • Unproposed as answer by Kent-Huang Wednesday, May 30, 2012 10:11 AM
    • Marked as answer by Kent-Huang Wednesday, May 30, 2012 10:12 AM
    Friday, May 4, 2012 5:17 AM
  • To replace the files successful, the files should not be used and this will force the Lync to close.
    Well, isn´t that the case by all Microsoft Applications like IE or Office? That´s why normally a restart of the OS is required...
    Friday, May 4, 2012 7:20 AM
  • No, it is normal that the Lync client will be closed through the update process. I know it is not nice for the user, because the user has to start the Lync client manually.

    But it is necessary to replace all files.


    regards Holger Technical Specialist UC


    • Edited by Holger Bunkradt Friday, May 4, 2012 7:30 AM
    • Proposed as answer by Kent-Huang Wednesday, May 9, 2012 1:14 AM
    • Marked as answer by Kent-Huang Wednesday, May 30, 2012 10:12 AM
    Friday, May 4, 2012 7:30 AM
  • Has anyone found a work around for this?

    We have had Lync close when in the middle of important meetings and this should not happen with a business class application.

    Will Microsoft be able to stop this happening for future updates?

    Thanks

    Lee

    Thursday, May 24, 2012 8:08 AM
  • Hi,

    As Holger said, it is necessary to replace all files during updating Lync. Unfortunately, there is no workaround for this. You can update Lync weekend or send a notification to your users before installing updates.

    Regards,

    Kent

    Wednesday, May 30, 2012 10:10 AM
  • Maybe just as an added feedback to this; the issue is still the same and can be very dangerous if updates are applied on an automated base - imagine an active call in a support-desk and updates...

    But: Is this the same with the Lync 2013 Client?

    Friday, May 24, 2013 10:19 AM