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Word 2013 Crashes When Opening A Word 2007 Or Older Document RRS feed

  • Question

  • I have this issue on every computer in our office. An outside source is sending in Word documents in docx format. Each time we try to open one of the files, Word with error out and close.

    My wifes company uses Office 2010 and she can open the documents without any errors. We use Office 365 Pro Plus 32-bit.

    Has anyone see this before.

    I have disabled all add-in on my machine and started Word in safe mode. All the same.

    I am able to open it in Protected Mode or in the option to Open and Repair.


    • Edited by rlawrimore Tuesday, March 17, 2015 1:33 PM
    Monday, March 16, 2015 8:29 PM

Answers

  • An outside source is sending in Word documents in docx format. Each time we try to open one of the files, Word with error out and close.

    What does the error say? Have you ever checked the event log? Anything useful there?

    (If you would like us to help analyze the logs, you can send the log file to this email account: ibsofc@microsoft.com and inform us here. Please use the link of this thread as the subject.)

    As far as I know, when a file is opened in Protected View, all active file content, such as ActiveX controls, add-ins, database connections, hyperlinks, and Visual Basic for Applications (VBA) macros, is not enabled.

    Since you are able to launch these files in Protected Mode, probably some of the mentioned file content in these old version of files are causing the issue. You might want to troubleshoot on this aspect, check whether these files contain any of the mentioned content. Remove them, then try again, or have a check with a plain text document from the same source and see if issue persists.

    Regards,

    Ethan Hua
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, March 19, 2015 8:53 AM