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Printing out Office and Aobe files failure RRS feed

  • Question

  • Hello, Experts,

    I have a question with printing out.

    The printer is installed on Server 2016. and setup as shared printer. All workstations printing is ok. only one PC abnormal.

    It sounds caused internet explorer. Test page printing is ok. notepad and wordpad printing out ok. only Word/Excel, or Pdf files(openned with Adobe standard DC) could not print out.

    01. PDF file open with Adobe printing out failure. If the pdf file openned with Chrome, it prints out perfectly.

          I try open pdf file with edge or IE, it could not print out too.

    02. MS Word/Excel file ould not print out(Office version is Office 365). 

    Please give advice.

    Brgds

    Liu Wei

    Monday, December 2, 2019 9:12 AM

Answers