The problem is still there. Shortly I received reports concerning the issue form other departments. Our Windows 2000 and 2003
file servers are not affected. What really happens:
1.
User is working with an Office file opened from a mapped network drive location
2.
User has full access permission to the folder and correspondingly to the particular file
3.
User can usually save changes to the file
4.
User attempts to save ongoing changes either by choosing file – save or by clicking the save icon
5.
Office application starts the saving process, green process bar is running up to 30% or 50% approximately
6.
Office application is not responding anymore, client system freezes so that only hard reset using power button is possible
7.
After the system reset there is an XXXXXXXX.tmp file created in the mapped drive where XXXXXXXX represents a hex number
8.
User can open the original file he was working with, changes are not being saved.
9.
Next attempt to save any changes to the file leads to the sharing violation message (file is in use)
The issues happens to different office files including Word documents, Power Point presentations and Excel spreadsheets (though
I have one report about not being able to extract files from a RAR archive)
Same problem being discussed by Microsoft Answers with 6 more people
http://answers.microsoft.com/en-us/office/forum/office_2010-excel/files-locked-for-editing-windows-7-hangs-tmp-files/6b3694c5-09c4-4c8c-bbbf-e2d0207e62f3?tm=1302264572573&page=1#footer
Every help is really appreciated.
