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Approvals not working with the New HTML5 portals (hotfixes are installed) RRS feed

  • Question

  • When we approve a service request, it appears the decision date does not get set.  If we approve the SR in the old Silverlight portal the decision date gets populated.  Is this a bug, or is there something that needs to be configured differently.

    

    Monday, March 7, 2016 5:13 PM

Answers

  • Yes, Decision Date is not getting set. Will be fixed in next update.
    • Proposed as answer by Andreas BaumgartenMVP Wednesday, March 9, 2016 10:37 AM
    • Marked as answer by Yan Li_ Wednesday, March 16, 2016 7:21 AM
    Wednesday, March 9, 2016 6:10 AM

All replies

  • Hello,

    Have you applied KB https://support.microsoft.com/en-us/kb/3134286 ? Have you restarted the server that hosts your portal IIS server after applying the hotfix?

    Any error message when you try to approve service request? Whether all service request have this issue?

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, March 8, 2016 5:54 AM
  • Yes KB3134286 has been applied and the servers have been rebooted.  The Decision Date is left blank on all servers approved from the new portal.
    Tuesday, March 8, 2016 8:34 PM
  • Yes, Decision Date is not getting set. Will be fixed in next update.
    • Proposed as answer by Andreas BaumgartenMVP Wednesday, March 9, 2016 10:37 AM
    • Marked as answer by Yan Li_ Wednesday, March 16, 2016 7:21 AM
    Wednesday, March 9, 2016 6:10 AM