laptop crashing RRS feed

  • Question

  • i am getting blue screen and this message upon reboot

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.
      Locale ID: 1033

    Additional information about the problem:
      BCCode: d1
      BCP1: 00000064
      BCP2: 00000002
      BCP3: 00000000
      BCP4: 92E6FD54
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Thursday, October 18, 2012 6:33 PM


All replies

  • Hi,

    This would be caused by the driver issue, please update the drivers to the latest version for test:



    Alex Zhao

    TechNet Community Support

    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 7:39 AM
    Friday, October 19, 2012 6:04 AM
  • Also, if the problem persists, it may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:


    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 7:40 AM
    Friday, October 19, 2012 11:16 AM
  • ok file in richard neita sky drive, if you cant access it just drop me a line here with the instructions to resolve, and i will address
    thanks for your help so far
    • Edited by richtoyz Tuesday, October 23, 2012 5:31 PM
    Tuesday, October 23, 2012 5:31 PM
  • Can you post a link to the minidump file?

    Make sure the minidump file is in a "public folder" "shared with everyone".

    Wednesday, October 24, 2012 3:26 AM
  • i have the link to post but am unable to, some thing about my account not being validated, is their another way for you to see the file?

    Wednesday, October 24, 2012 2:04 PM
  • Try the following and see if it works:

    Right-click the folder with the minidump file > Share > Get a link > Make Public

    Then copy and paste the link here.

    • Edited by auggyMVP Thursday, October 25, 2012 12:28 AM
    Thursday, October 25, 2012 12:28 AM
  • didn't work, its frustrating to be so close to the solution and not be able to access it

    is there a way to open the file in a format so i can post the content for you to view?
    • Edited by richtoyz Friday, October 26, 2012 9:18 PM
    Friday, October 26, 2012 9:09 PM
  • As an alternative to SkyDrive you can use any file hosting site such as MediaFire.

    Also, you can try opening the minidump files with BlueScreenView:


    With BlueScreenView, in the bottom window, click on "Address in stack". What is shown highlighted in pink?

    Saturday, October 27, 2012 12:36 PM