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Windows update error 80072EFE. RRS feed

  • Question

  • Hello, I seem to be having alot of trouble when trying to update windows. It gives me error code 80072EFE, And the help and support is down. I am running a unknown brand computer, On windows 7 home premium. Please help me. If you can, it would help alot. Thanks if you do help me.
    Wednesday, June 1, 2011 6:40 AM

Answers

  • Step 1: Check background programs.

    =======================

    Disable firewalls or other Internet browser programs that can affect the Internet connection. The following programs can affect the connection to the Windows Update site and I suggest you remove or disable them:

      

    McAfee firewall

    Norton Internet Security

    Zone Alarm Firewall

    Panda firewall

      

     

    Step 2: Delete the CatRoot2 folder

    =======================

    A: Stop Cryptographic Services:

     

    1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

    2. Double click Cryptographic Services, and then click Stop (if it has been started).

     

    B: After stopping Cryptographic Service, please delete the "Catroot2" folder:

     

    1. Locate the "C:\Windows\System32\" folder.

    2. Delete the Catroot2 subfolder in System32.

     

    Note: I am assuming your Windows Vista is installed in C:\Windows.

     

    C: Re-start Cryptographic Services:

     

    1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

    2. Double click Cryptographic Services, and then click Start.

     

    After performing the above steps, please visit the Windows Update website and check the available update.

     



    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by James O'kane Wednesday, June 1, 2011 9:21 AM
    Wednesday, June 1, 2011 7:52 AM

All replies

  • Step 1: Check background programs.

    =======================

    Disable firewalls or other Internet browser programs that can affect the Internet connection. The following programs can affect the connection to the Windows Update site and I suggest you remove or disable them:

      

    McAfee firewall

    Norton Internet Security

    Zone Alarm Firewall

    Panda firewall

      

     

    Step 2: Delete the CatRoot2 folder

    =======================

    A: Stop Cryptographic Services:

     

    1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

    2. Double click Cryptographic Services, and then click Stop (if it has been started).

     

    B: After stopping Cryptographic Service, please delete the "Catroot2" folder:

     

    1. Locate the "C:\Windows\System32\" folder.

    2. Delete the Catroot2 subfolder in System32.

     

    Note: I am assuming your Windows Vista is installed in C:\Windows.

     

    C: Re-start Cryptographic Services:

     

    1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

    2. Double click Cryptographic Services, and then click Start.

     

    After performing the above steps, please visit the Windows Update website and check the available update.

     



    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by James O'kane Wednesday, June 1, 2011 9:21 AM
    Wednesday, June 1, 2011 7:52 AM
  • Thank you so much, this worked perfectly. I am glad to see people who help :)
    Wednesday, June 1, 2011 9:24 AM
  • And one more thing. It was not Vista, it was 7. It worked same way though.
    Wednesday, June 1, 2011 9:25 AM
  • I did this on 7 Home Premium after getting the 80072EFE error and it worked great.  Thanks!
    Sunday, January 6, 2013 11:44 PM