Enabling "Can't Access Your Account" option on a custom ADFS page in an Office 365 hybrid scenario RRS feed

  • Question

  • Hi,

     I've configured SSO using federation with Office 365 and it works great. We have a custom ADFS login page so the following happens:

    1. User goes to "https://login.microsoftonline.com" and types their a@contoso.com username
    2. Page redirects to sts.contoso.com for a custom ADFS login page

    On this page there is no "can't access your account option" (self service password reset has been enabled). If go back to https://login.microsoftonline.com click on the "can't access your account" link, click workplace and follow the process I can reset my password.

    - Can I configure my custom ADFS login page to include a "can't access your account link" without a shed load of development work?
    - If the above is not possible, should I be using the "HelpDeskLink" to point to https://passwordreset.microsoftonline.com/ ?

    I've had a good read of the ADFS custom login guide - technet.microsoft.com/.../dn280950.aspx


    IT Support/Everything

    Friday, April 1, 2016 7:34 AM


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