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Unable to Update Protection Agent from DPM 2012 R2 Management Console RRS feed

  • Question

  • Hello,

    I am trying to update DPM agents from 4.2.1473.0(DPM Update Rollup 10) to 4.2.1553.0(DPM Update Rollup 11) but I am getting the Error ID 295.

    The suggestions/checks from the DPM Management Console did not help

    Protection agent version: 4.2.1473.0
    Error: Data Protection Manager Error ID: 295
    DPM could not remove the Protection Agent Coordinator service from devlaptop.ramsoft.biz or prerequisites are missing.
    Recommended action: 1. Use Add or Remove Programs in Control Panel to uninstall the DPM Agent Coordinator service on devlaptop.ramsoft.biz.
    2. Check if VCRedist 2010 is installed on devlaptop.ramsoft.biz, If it is not installed kindly install from the DPM install directory.
    3. Check if .Net 4.0 is installed on devlaptop.ramsoft.biz, If it is not installed kindly install from DPM install directory.

    I can update the agent manually but this will take sometime due to the number of machines/agents to be upgraded.

    Please advise.

    Ariel Coloma 

    Tuesday, September 6, 2016 3:13 PM

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