locked
Windows 8.1 Freezes RRS feed

  • Question

  • My system
    CPU: Intel i7 4770K
    Graphicscard: GeForce 770GTX
    Motherboard: MSI Z87-GD65
    RAM: 16GB 1600-999 RipjawsX K4 GSK 
    PSU: Aerocool Strike-X CM 800W ATX

    My problem: Random freezes, especially when gaming or watching streams on Twitch.tv.
    I have checked my temps and nothing is out of the ordinary.
    The only time i get bluescreens is when i turn on verifier ( driver checker)
    They are all with ntoskrnl.exe errors like this:

    On Mon 20-4-2015 17:24:58 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\042015-8312-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1509A0)
    Bugcheck code: 0xA (0x4, 0x2, 0x0, 0xFFFFF800404A60AB)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

    This is my eventviewer at the time of crashes without verifier on:
    1. 15:20:44 The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    2. 15:20:48 The previous system shutdown at 15:18:50 on ‎12-‎4-‎2015 was unexpected.

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          12-4-2015 15:20:44
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      FRANKEYEYYE
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http//schemas.microsoft

    com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>3</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2015-04-12T13:20:44.442372700Z" />
        <EventRecordID>4785</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>FRANKEYEYYE</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
      </EventData>
    </Event>

    Log Name:      System
    Source:        EventLog
    Date:          12-4-2015 15:20:48
    Event ID:      6008
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      FRANKEYEYYE
    Description:
    The previous system shutdown at 15:18:50 on ‎12-‎4-‎2015 was unexpected.
    Event Xml:
    <Event xmlns="http//schemasmicrosoftcom/win/2004/08/events/event">
      <System>
        <Provider Name="EventLog" />
        <EventID Qualifiers="32768">6008</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-04-12T13:20:48.000000000Z" />
        <EventRecordID>4775</EventRecordID>
        <Channel>System</Channel>
        <Computer>FRANKEYEYYE</Computer>
        <Security />
      </System>
      <EventData>
        <Data>15:18:50</Data>
        <Data>‎12-‎4-‎2015</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>15786</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>DF07040000000C000F00120032006902DF07040 000000C000D001200320069023C0000003C0000 000000000000000000000000000000000001000 00000000000</Binary>
      </EventData>
    </Event>
    What i have tried: memtest86, chkdsk, i bought a new motherboard, new memory and new power supply all to no avail.
    Any help would be appreciated!

    Tuesday, April 21, 2015 1:11 PM

All replies

  • Hi Frank,

    You mentioned that you had already tried memtest86 which would've ruled out the memory for you. However, you've also mentioned that you went out and bought a new motherboard, new memory, and a new power supply.

    Please take special note to the following lines:

    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    The problems you are experiencing are probably not hardware related at all, but could well be driver-related. Could you please supply the actual dump files so we can have a look?


    Best regards,

    Please remember to mark the replies as helpful if they help, or as answers if they answer your question. Please also unmark the answers if they provide no help.

    Zach Roberts
    Independent Microsoft Community Support Advisor
    Disclaimer: I don't work for Microsoft. Any advice given is my own and does not represent Microsoft.

    Follow me on Twitter: @WindowsZach

    • Edited by --Zach Wednesday, April 22, 2015 1:41 PM
    Wednesday, April 22, 2015 1:40 PM