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Random Blue Screen Errors RRS feed

  • Question

  • Hi there,

    I've been suffering blue screen errors on and off since I built my PC. The problem seems to occur fairly randomly, some nights it happens repeatedly and other times it will be fine for weeks.

    It also seems to have a problem when starting up from being totally shut down where I press the power button, get my graphics card splash screen and before Windows loads the computer cuts out and starts again going through an endless loop until I hold in the power button to fully power it off. If I wait a few seconds and turn it on again it usually works straight away. When I put the computer to sleep it always starts up properly with no problems.

    The blue screen error I've been getting is as follows:

    Problem signature:

      Problem Event Name: BlueScreen

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 2057

     

    Additional information about the problem:

      BCCode: c

      BCP1: 0000000000000000

      BCP2: 0000000000000000

      BCP3: 0000000000000000

      BCP4: 0000000000000000

      OS Version: 6_1_7601

      Service Pack: 1_0

      Product: 768_1

     

    If anyone can help it's greatly appreciated as I have no idea how to fix this problem.

     

    Thanks

    Tuesday, October 18, 2011 8:26 PM

Answers

  • I analyze the latest dump file and there is not many information to extract.

    Bug Check Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(v=VS.85).aspx

    Try mentioned troubleshooting steps.

    Please also run memtest86+ to check that all is okay with your RAM. Once an error was detected then replace the faulty RAM or contact your manufacturer Technical support.

    Also, update all possible drivers and uninstall all programs that you don't still use.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:53 AM
    Saturday, October 22, 2011 2:01 PM

All replies

  • Hello,

    Bug Check Code 0xC: http://msdn.microsoft.com/en-us/library/ff560236(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Tuesday, October 18, 2011 11:17 PM
  • Thanks for getting back to me. Here's the Skydrive link:

    https://skydrive.live.com/redir.aspx?cid=2fd5fd7b6688a1db&resid=2FD5FD7B6688A1DB!149

    Thursday, October 20, 2011 8:43 PM
  • I analyze the latest dump file and there is not many information to extract.

    Bug Check Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(v=VS.85).aspx

    Try mentioned troubleshooting steps.

    Please also run memtest86+ to check that all is okay with your RAM. Once an error was detected then replace the faulty RAM or contact your manufacturer Technical support.

    Also, update all possible drivers and uninstall all programs that you don't still use.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:53 AM
    Saturday, October 22, 2011 2:01 PM