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Cannot do Factory Reset to get back to Windows 7 from 10 (past 30 days) **It gets worse.. RRS feed

  • Question

  • I'm on a Dell Inspiron that came w/Win 7 installed NO disk, but I grabbed the product key from under battery. 

    I backed up all my files to external hard drive.  Wanted to do a factory reset,  to get 7 back. (Numerous issues with 10, and I didn't realize I was past the 30 days)

    1st issue- Nothing I did would make my F8  key work.. to do it the simple way.

    Since I COULD  get to F2, F12..I was initially able to get to a safe mode via F12.  Ran Diagnostics..all good

    Then when it rebooted..I no longer see the words  safe mode...there is NO command prompt (Win +R does nothing) , and there is NO start menu. 

    So now I'm in a continual loop of seeing the Windows logo on a blank screen besides that..with an option to shut down or restart...No commands, no start window     Heeelp?

    Tuesday, March 15, 2016 7:40 PM

Answers

  • Booting into advanced menu  : http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, March 15, 2016 10:10 PM
    Moderator
  • Try performing clean boot and check:

    http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

    Since the Windows 10 installation is more than 30 days old, clean installation of Windows 7 is the only possible way. System recovery can be accessed by pressing F11 or Ctrl+F11 when you see the Dell logo at boot.

    If this doesn't work, kindly share the PC model details to assist you better in accessing recovery options.

    P.S. Kindly note that F12 is preboot diagnostic tool offered by Dell and it works even if no operating system is installed. This tool only checks integrity of hardware and it doesn't check the status of Windows or any other operating system installed in the PC.


    Balaji Kundalam

    Wednesday, March 16, 2016 6:15 AM
  • Hi,

    According to your description, the Safe Mode can’t enter. Maybe some system files are damaged when you recover the system version. We could start in WinRE and boot from a disk (USB or DVD) to repair Windows from a system. It means that we could use a recovery drive or Windows 10 installation media to choose repair your computer when Windows Setup launches.

    Please click the link below is about how system restore & factory reset work in Windows 10.

    http://www.makeuseof.com/tag/system-restore-factory-reset-work-windows-10/

    Try this:

    http://www.dell.com/support/article/jp/ja/jpbsd1/SLN130608/EN

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 16, 2016 9:14 AM
    Moderator
  • Also, if you have recovery disks given by Dell or created once you start the OS, these disks can help you get back the OS/

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, March 16, 2016 10:41 PM
    Moderator
  • Hi,

    Thank you for your reply. If you can’t find the start menu or other options. Please try this method in the link below: http://www.dell.com/support/article/jp/ja/jpbsd1/SLN130608/EN

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 18, 2016 2:17 AM
    Moderator

All replies

  • Booting into advanced menu  : http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, March 15, 2016 10:10 PM
    Moderator
  • Try performing clean boot and check:

    http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

    Since the Windows 10 installation is more than 30 days old, clean installation of Windows 7 is the only possible way. System recovery can be accessed by pressing F11 or Ctrl+F11 when you see the Dell logo at boot.

    If this doesn't work, kindly share the PC model details to assist you better in accessing recovery options.

    P.S. Kindly note that F12 is preboot diagnostic tool offered by Dell and it works even if no operating system is installed. This tool only checks integrity of hardware and it doesn't check the status of Windows or any other operating system installed in the PC.


    Balaji Kundalam

    Wednesday, March 16, 2016 6:15 AM
  • Hi,

    According to your description, the Safe Mode can’t enter. Maybe some system files are damaged when you recover the system version. We could start in WinRE and boot from a disk (USB or DVD) to repair Windows from a system. It means that we could use a recovery drive or Windows 10 installation media to choose repair your computer when Windows Setup launches.

    Please click the link below is about how system restore & factory reset work in Windows 10.

    http://www.makeuseof.com/tag/system-restore-factory-reset-work-windows-10/

    Try this:

    http://www.dell.com/support/article/jp/ja/jpbsd1/SLN130608/EN

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 16, 2016 9:14 AM
    Moderator
  • Thank you. I'm on a Dell Inspiron..and the ONLY things I have access to at this point are the F2 or F12 boot

    There is no start menu, no way I can see to get a command prompt.. Somehow when trying the F12 reboot when I couldn't get to F8, I've now limited my options further.

    So at this point, When IN F12, I have the options to chose  Internal HDD,  CD/DVD/CD-RW Drive,  Onboard NIC,  BIOS setup, Or Diagnostics. 

    I've tried every one of them...and I cannot get back a step, before I attempted to find Safe mode with Command prompt

    If I cannot GET a command prompt, start menu OR Task manager...how to I proceed?

    Wednesday, March 16, 2016 6:48 PM
  • Thanks for your response, however I cannot even enter Win + R, or get a command prompt because all access is gone to start menu, command prompt, task manager. 

    I'm on a work laptop to be able to even access internet and everything above and what is suggested is not accessible to me at this point

    Wednesday, March 16, 2016 6:54 PM
  • Also, if you have recovery disks given by Dell or created once you start the OS, these disks can help you get back the OS/

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, March 16, 2016 10:41 PM
    Moderator
  • Hi,

    Thank you for your reply. If you can’t find the start menu or other options. Please try this method in the link below: http://www.dell.com/support/article/jp/ja/jpbsd1/SLN130608/EN

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 18, 2016 2:17 AM
    Moderator