MS Word Error While creating new Document in share point 2010 RRS feed

  • Question

  • when i click on new document button on th ribbon in share point. Ms word 2010 starts but following error occurs.

    There is a problem saving the file.
    Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
    If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
    Note   This error can also occur if the computer is running a version of antivirus software that is incompatible with the Microsoft Office or must be updated.

    what is the reason behind thi error and give me sollution if any body knows..

    Shazil Ali

    • Edited by SHAZIL ALI Monday, August 27, 2012 10:11 AM
    Monday, August 27, 2012 10:02 AM

All replies

  • You receive this error when you attempt to save the document to the SharePoint document library?

    Jason Warren
    Infrastructure Architect

    Tuesday, August 28, 2012 10:18 PM
  • no, when i click on new document in share point 2010, then start up screen apears and after that this error occurs.

    Shazil Ali

    Wednesday, August 29, 2012 5:26 AM
  • Hi,

    My first thought is, Is it really a sharepoint issue? Can you please confirm whether you are able to open document from library or not. Also make sure that you have opened only one document because one previous word instance still exist in cache.

    Also try below steps:

    Open any word 2010-->File->Options->Trust Center--->Select Trust centre settings in the right pane--->Select "Protected view" in the left pane--->Disable all the protected view options.

    There is some article for same issue so you can try in your case.




    Let us know your result

    Cheers, Hemendra-MCTS "Yesterday is just a memory,Tomorrow we may never see"

    Wednesday, August 29, 2012 6:01 AM
  • thanx Hemendra. let me check this. then i'll inform u.

    Shazil Ali

    Wednesday, August 29, 2012 7:53 AM
  • I m opening file from library but still there is an error. 

    Problem Event Name: APPCRASH
      Application Name: WINWORD.EXE
      Application Version: 14.0.4734.1000
      Application Timestamp: 4b58fb0e
      Fault Module Name: wwlib.dll
      Fault Module Version: 14.0.4734.1000
      Fault Module Timestamp: 4b58fba1
      Exception Code: c0000005
      Exception Offset: 00612404
      OS Version: 6.1.7601.
      Locale ID: 1033

    Shazil Ali

    Wednesday, August 29, 2012 7:56 AM
  • Hi,

    There must be a problem with your office version so can you please tell us which version you are using and which doc version you are trying to read from library.

    Also verify below registry entry in your system:

    Go to HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\word\options . Set the key "DefaultFormat" from "Doc" to "DocX".

    Let us know your result

    Cheers, Hemendra-MCTS "Yesterday is just a memory,Tomorrow we may never see"

    • Marked as answer by SHAZIL ALI Friday, September 14, 2012 6:24 AM
    • Unmarked as answer by SHAZIL ALI Friday, September 14, 2012 6:24 AM
    Wednesday, August 29, 2012 10:26 AM