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BSOD on Windows 7 64bit RRS feed

  • Question

  • hello i have windows 7 pro 64bit installed and i keep getting a BSOD it is a  fresh windows instillation and it only has Avast, google chrome, drivere scannehr, team viewer and it can Blue screen about 1 hour of having it on but when it does blue screen it restart and then blue screen about four more time on start up before i can get back on to the desktop can any one people here is the mimidumps from the computer https://skydrive.live.com/redir.aspx?cid=a1840a1137ab109b&resid=A1840A1137AB109B!180&parid=A1840A1137AB109B!122&authkey=!ADx33z09oi-Xkvk

    thanks

    Friday, April 13, 2012 8:29 AM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffffffdde5631, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88004d9a847, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ab70e0
     fffffffffdde5631

    FAULTING_IP:
    spsys+38847
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax]

    MM_INTERNAL_CODE:  2

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x50

    PROCESS_NAME:  sppsvc.exe

    CURRENT_IRQL:  0

    TRAP_FRAME:  fffff88002b46d00 -- (.trap 0xfffff88002b46d00)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffffffdde5631 rbx=0000000000000000 rcx=000000000000e738
    rdx=0000000000007122 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004d9a847 rsp=fffff88002b46e90 rbp=fffff88002b47480
     r8=00000000000002ac  r9=000000000000739e r10=fffff8a002221160
    r11=000000000000e738 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    spsys+0x38847:
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax] ds:0001:ffffffff`fdde5631=??
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff800028fef02 to fffff80002880540

    STACK_TEXT:  
    fffff880`02b46b98 fffff800`028fef02 : 00000000`00000050 ffffffff`fdde5631 00000000`00000000 fffff880`02b46d00 : nt!KeBugCheckEx
    fffff880`02b46ba0 fffff800`0287e62e : 00000000`00000000 00000000`00000000 fffff8a0`01f48200 00000000`00003688 : nt! ?? ::FNODOBFM::`string'+0x40930
    fffff880`02b46d00 fffff880`04d9a847 : 00000000`00000000 00000000`00000000 fffff8a0`01f482a9 00000000`00003690 : nt!KiPageFault+0x16e
    fffff880`02b46e90 00000000`00000000 : 00000000`00000000 fffff8a0`01f482a9 00000000`00003690 00000000`0000367f : spsys+0x38847


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    spsys+38847
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax]

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  spsys+38847

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: spsys

    IMAGE_NAME:  spsys.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4a085e7a

    FAILURE_BUCKET_ID:  X64_0x50_spsys+38847

    BUCKET_ID:  X64_0x50_spsys+38847

    Followup: MachineOwner
    ---------

    kd> lmvm spsys
    start             end                 module name
    fffff880`04d62000 fffff880`04dd3000   spsys    T (no symbols)           
        Loaded symbol image file: spsys.sys
        Image path: \SystemRoot\system32\drivers\spsys.sys
        Image name: spsys.sys
        Timestamp:        Mon May 11 19:20:58 2009 (4A085E7A)
        CheckSum:         00072214
        ImageSize:        00071000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    ------------------------------------------------------

    Bug Check Code 0x50: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023%28v=vs.85%29.aspx

    I remark that spsys.sys seems to be not recognized as a Microsoft driver. More here: http://www.faultwire.com/file_report/spsys.sys.html

    Please perform a full scan on your computer and check if there is viruses / malware programs.

    Also, start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable all used security softwares
    • Run memtest86+ and check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Edited by Mr XMVP Friday, April 13, 2012 9:46 AM
    • Marked as answer by Dan1071 Monday, April 16, 2012 1:47 PM
    Friday, April 13, 2012 9:45 AM
  • sppsvc.exe is part of the built-in software protection service BUT I notice from the dump logs that it is a Vista version.

    Do as Mr X suggests and remove the software you installed and see if it still blue screens.

    I'm willing to bet it is the driver scanner software that is at fault!

    PC Support Services


    www.pc-support.uk.com

    • Marked as answer by Dan1071 Monday, April 16, 2012 1:47 PM
    Saturday, April 14, 2012 8:21 AM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffffffdde5631, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88004d9a847, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ab70e0
     fffffffffdde5631

    FAULTING_IP:
    spsys+38847
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax]

    MM_INTERNAL_CODE:  2

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x50

    PROCESS_NAME:  sppsvc.exe

    CURRENT_IRQL:  0

    TRAP_FRAME:  fffff88002b46d00 -- (.trap 0xfffff88002b46d00)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffffffdde5631 rbx=0000000000000000 rcx=000000000000e738
    rdx=0000000000007122 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004d9a847 rsp=fffff88002b46e90 rbp=fffff88002b47480
     r8=00000000000002ac  r9=000000000000739e r10=fffff8a002221160
    r11=000000000000e738 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    spsys+0x38847:
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax] ds:0001:ffffffff`fdde5631=??
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff800028fef02 to fffff80002880540

    STACK_TEXT:  
    fffff880`02b46b98 fffff800`028fef02 : 00000000`00000050 ffffffff`fdde5631 00000000`00000000 fffff880`02b46d00 : nt!KeBugCheckEx
    fffff880`02b46ba0 fffff800`0287e62e : 00000000`00000000 00000000`00000000 fffff8a0`01f48200 00000000`00003688 : nt! ?? ::FNODOBFM::`string'+0x40930
    fffff880`02b46d00 fffff880`04d9a847 : 00000000`00000000 00000000`00000000 fffff8a0`01f482a9 00000000`00003690 : nt!KiPageFault+0x16e
    fffff880`02b46e90 00000000`00000000 : 00000000`00000000 fffff8a0`01f482a9 00000000`00003690 00000000`0000367f : spsys+0x38847


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    spsys+38847
    fffff880`04d9a847 0fb600          movzx   eax,byte ptr [rax]

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  spsys+38847

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: spsys

    IMAGE_NAME:  spsys.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4a085e7a

    FAILURE_BUCKET_ID:  X64_0x50_spsys+38847

    BUCKET_ID:  X64_0x50_spsys+38847

    Followup: MachineOwner
    ---------

    kd> lmvm spsys
    start             end                 module name
    fffff880`04d62000 fffff880`04dd3000   spsys    T (no symbols)           
        Loaded symbol image file: spsys.sys
        Image path: \SystemRoot\system32\drivers\spsys.sys
        Image name: spsys.sys
        Timestamp:        Mon May 11 19:20:58 2009 (4A085E7A)
        CheckSum:         00072214
        ImageSize:        00071000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    ------------------------------------------------------

    Bug Check Code 0x50: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023%28v=vs.85%29.aspx

    I remark that spsys.sys seems to be not recognized as a Microsoft driver. More here: http://www.faultwire.com/file_report/spsys.sys.html

    Please perform a full scan on your computer and check if there is viruses / malware programs.

    Also, start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable all used security softwares
    • Run memtest86+ and check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Edited by Mr XMVP Friday, April 13, 2012 9:46 AM
    • Marked as answer by Dan1071 Monday, April 16, 2012 1:47 PM
    Friday, April 13, 2012 9:45 AM
  • sppsvc.exe is part of the built-in software protection service BUT I notice from the dump logs that it is a Vista version.

    Do as Mr X suggests and remove the software you installed and see if it still blue screens.

    I'm willing to bet it is the driver scanner software that is at fault!

    PC Support Services


    www.pc-support.uk.com

    • Marked as answer by Dan1071 Monday, April 16, 2012 1:47 PM
    Saturday, April 14, 2012 8:21 AM
  • Furthermore, for BSOD problem, you can also contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Monday, April 16, 2012 6:43 AM
  • thanks MR X of the help i done each task and it has been running now of about 6 hours and i will let it run of 48 hours to see if it blue screen 

    thanks :)


    • Edited by Dan1071 Monday, April 16, 2012 1:52 PM
    Monday, April 16, 2012 1:48 PM
  • thanks of your help 2 PC Support Services and i have removed the drive scanner software and it does not seen to have blue screen 

    Thanks :) 


    • Edited by Dan1071 Monday, April 16, 2012 1:53 PM
    Monday, April 16, 2012 1:50 PM
  • I'm glad you got it sorted.

    www.pc-support.uk.com

    Monday, April 16, 2012 2:19 PM