After changing user folder name , the old folder left with "counters.dat" RRS feed

  • Question

  • Got my new laptop with Windows 10 Pro.

    1st time sign in it uses my email address as user folder name "C:\users\<email>".

    I didn't like it, so I managed to change it to my name. 

    After rebooting, now it left with a file that I couldn't delete: C:\Users\<email>\AppData\Local\Microsoft\Windows\INetCache\counters.dat

    I did online search and found some similar issues but didn't find a solution on the forum.

    Saturday, December 12, 2015 5:04 PM


  • Hi Goden,

    Thank you for your question.

    By this issue, we suggest you end a process in Task Manager which is IE process, then check if you could delete it.

    In addition, please refer to the following link: 

    Best Regard,

    Jim Xu

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Tuesday, December 29, 2015 9:03 AM
    • Marked as answer by Michael_LSModerator Wednesday, December 30, 2015 5:49 AM
    Monday, December 14, 2015 6:22 AM