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Windows 7 x64 usbhub.sys causing bluescreens RRS feed

  • Question

  • I have a user who's laptop has been crashing repeatedly.  Dump file indicates usbhub.sys is causing issues.  Here's the text from !analyze -v

     

    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 000000000000000b, TimeoutCode
    Arg4: fffffa8007c87640
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff88005c5aa60 to fffff80002c9bc40
    
    STACK_TEXT:  
    fffff880`03770c18 fffff880`05c5aa60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`0000000b : nt!KeBugCheckEx
    fffff880`03770c20 fffff800`02f929e3 : fffffa80`07c7e050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02e3c2b8 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`03770c80 fffff800`02ca6001 : fffff800`02e3c200 fffff800`02f92901 fffffa80`0363a600 fffff800`02e3c2b8 : nt!IopProcessWorkItem+0x23
    fffff880`03770cb0 fffff800`02f36fee : 00000000`00000000 fffffa80`0363a680 00000000`00000080 fffffa80`0360fb30 : nt!ExpWorkerThread+0x111
    fffff880`03770d40 fffff800`02c8d5e6 : fffff880`03571180 fffffa80`0363a680 fffff880`0357c0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03770d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880`05c5aa60 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbhub
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15
    
    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    
    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    We've updated the drivers via Dell support and the device manager, and worked with their ProSupport to try and work out what the root cause is to no real conclusion (ended up getting the mainboard replaced at the beginning of the month, which decreased the frequency of the issue, but did not solve it).  I'm hoping to find a better solution here than wipe and start fresh, though it isn't out of the question.  Any thoughts or ideas?  I've seen other usbhub.sys issues on here end up getting pointed to the libusb-32 project on sourceforge, would that be a good place to start?

     


    • Edited by Shae Rivard Wednesday, December 28, 2011 3:05 PM
    Wednesday, December 28, 2011 3:04 PM

All replies

  • The Blue Screen caused by ( usbhub.sys ) :

    usbhub.sys file information

    The process Default Hub Driver for USB belongs to the software Microsoft Windows Operating System by Microsoft Corporation (www.microsoft.com).

    Description: File usbhub.sys is located in the folder C:\Windows\System32\drivers.

     

    Try to Update The USB Hub Driver , it Solve Your Blue Screen.

     

    Regards,


     


    MCP ✦ MCTS ✦ MCITP
    Wednesday, December 28, 2011 3:46 PM
  • Windows reports that the best driver is already installed for "Generic USB Hub", as well as the list of "USB Root Hub" devices.  Also have removed the drivers, rebooted and let windows re-add them one at a time so it's got a fresh copy and should be void of corruption.
    Wednesday, December 28, 2011 4:13 PM
  • Hello,

    Bug Check Code 0xFE: http://msdn.microsoft.com/en-us/library/ff560407(v=VS.85).aspx

    Please disconnect all USB devices and check again.

    This may a be a hardware failure with a USB port. For that, it will be better to contact your manufacturer Technical Support for assistance.

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Wednesday, December 28, 2011 4:52 PM
  • Thank you for the link and information (definitely hanging on to that MSDN page).

    We've already had the motherboard replaced on it courtesy of Dell.  This also has happened without any USB devices attached and off of it's docking station.  We're about ready to let Dell just replace the whole laptop (it wouldn't be the first time they've done so).

     

    EDIT: should also mention we got him a different docking station too.  No changes.


    • Edited by Shae Rivard Wednesday, December 28, 2011 5:41 PM
    Wednesday, December 28, 2011 5:37 PM
  • Thank you for the link and information (definitely hanging on to that MSDN page).

    We've already had the motherboard replaced on it courtesy of Dell.  This also has happened without any USB devices attached and off of it's docking station.  We're about ready to let Dell just replace the whole laptop (it wouldn't be the first time they've done so).

    You have to see with Dell Technical Support for more assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Wednesday, December 28, 2011 5:40 PM