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anti-virus & App-V 4.5.1.15580(CU1) RRS feed

  • Question

  • Hi

    We are trying to test a sequenced version of Office 2007 but it when ever we open a word document > save it > then reopen it the client crashes with :

    [05/14/2009 17:12:16:484 VENV ERR] {hap=1E:app=Microsoft Office Word 2007 12.0.6211.1000:tid=C6C:usr=power-cmj}
    An error occurred while uploading the virtual environment (section: Q:\MSOFF2K7.010\SoftGridUserSettings), rc 0FD00D14-00000003

    [05/14/2009 17:12:16:391 INTF ERR] {tid=BF4}
    The Application Virtualization Client has encountered a serious error.  All applications
    deployed through the Application Virtualization Client have been terminated.  Please stop the
    Client, copy the sftfs.etl file in the installation directory to a safe
    place, and contact Technical Support.


    [05/14/2009 17:12:16:484 VENV ERR] {hap=1E:app=Microsoft Office Word 2007 12.0.6211.1000:tid=C6C:usr=power-cmj}
    An error occurred while uploading the virtual environment (section: Q:\MSOFF2K7.010\SoftGridUserSettings), rc 0FD00D14-00000003


    If we turn off Anti virus(sophos) On-access scanning it seems to stop the problem. We have put various exclusions in the expected places but it doesn't seem to resolve the problem.

    A reboot sorts the problem out until you open > save > reopen a word docx file again.


    Any ideas
    Thursday, May 14, 2009 4:48 PM

Answers

  • I may have found out a way to resolve the problem. I have excluded the "Q" drive(the drive thats set by the app-v client) in sophos so this drive does not get scanned by it. I haven't done loads of testing but it seems to resolve the issue.

    I'll add something later when i've completed more testing.
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Saturday, May 16, 2009 8:20 PM
  • Hello,

    Normally excluding Q:, global data directory or user-specific data directory is a way to improve performance.

    Now, since Sophos is really horrible and performance hogging I could say that this would be a way to resolve it.

    (last time I had to deal with sophos - we had an issue where an natively installed outlook crashed if we had on-write scanning enabled - so really what can I say? )

    /Znack
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Saturday, May 16, 2009 11:47 PM
  • Look on Softgridguru.com for an excellent post on tuning antivirus for the App-V Client.  Search on "anti virus" and "performance".
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Monday, May 18, 2009 3:11 PM
    Moderator

All replies

  • Hello,

    Yeah, sohpos isn't the best choice for antivirus.

    Is onWrite scanning enabled?

    /Znack
    Thursday, May 14, 2009 5:24 PM
  • Good question....

    No its not but OnRead is.


    If you need any more info let me know as we'd like to find a solution to this problem.
    Thursday, May 14, 2009 8:52 PM
  • hello beanzyboy,

    You san that the problem occurs when you open a docx file. When you open a DOC  file do you have the same problem?

    Does the same thing happen in EXcell.

    Grz

    Roelk
    The Difficult takes time, the impossible just a little longer.
    Friday, May 15, 2009 7:01 AM
  • I may have found out a way to resolve the problem. I have excluded the "Q" drive(the drive thats set by the app-v client) in sophos so this drive does not get scanned by it. I haven't done loads of testing but it seems to resolve the issue.

    I'll add something later when i've completed more testing.
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Saturday, May 16, 2009 8:20 PM
  • Hello,

    Normally excluding Q:, global data directory or user-specific data directory is a way to improve performance.

    Now, since Sophos is really horrible and performance hogging I could say that this would be a way to resolve it.

    (last time I had to deal with sophos - we had an issue where an natively installed outlook crashed if we had on-write scanning enabled - so really what can I say? )

    /Znack
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Saturday, May 16, 2009 11:47 PM
  • Look on Softgridguru.com for an excellent post on tuning antivirus for the App-V Client.  Search on "anti virus" and "performance".
    • Proposed as answer by znack Wednesday, May 20, 2009 1:56 PM
    • Marked as answer by Aaron.ParkerModerator Saturday, November 17, 2012 3:34 PM
    Monday, May 18, 2009 3:11 PM
    Moderator