How does your company handle Terminated Employees in Lync Telephony RRS feed

  • Question

  • Hi.

    I'm trying to update our policies, and how we will deal with terminated employees and their Lync Telephony accounts. (We're using lync as our enterprise voice solution)   Can anyone please share their experience with this?  Do you forward phone calls for a period, or just disable the user entirely?  Which archives are you spinning off to storage, ect..

    Thank you!

    FYI... I've searched for a couple days with the terms "Terminated Employee" "Fired Employee" and "Security Policy" with no luck.

    Thursday, February 2, 2012 8:18 PM


  • Hi there,

    It is common to immediately disable the AD account, but it must be remember that disabling the AD account doesn't automaticlally block sign in to Lync via certificates, so the certificate also needs to be revoked. See Here:


    There is Lync Unassigned number range to catch calls in this type of scenario:


    This will redirect any unassigned numbers to a recording/forward to reception where they can then be redirected to someone suitable. I've never tested if a disabled account with number assigned hits this or not, but I suspect it should - will test when I get a chance.

    Alternatively you could change the AD password, revoke the cert, sign in and forward Lync to a different number/user if you wanted to direct calls to a specific person e.g. manager.

    Regards Archives. I haven't seen anyone worry about that. The messages that are achieved will stay there, and logically are probably best to stay there.

    Hope that helps



    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe for updates: Email or RSS
    Twitter @tomarbuthnot
    • Proposed as answer by Noya Lau Wednesday, February 8, 2012 11:26 AM
    • Marked as answer by Noya Lau Monday, February 13, 2012 9:44 AM
    Friday, February 3, 2012 7:36 AM