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Outlook cannot store the password RRS feed

  • Question

  • I have the following problem with my Outlook 2016:

    - I start the program, it asks to confirm the certificate - that's not an issue, I know why this happens.

    - Then the pop-up for the password comes up. When I input the password an choose to store it, it is not and then the pop-up comes again. And again.

    - Then I click cancel and after that the prompt on the bottom of Outlook screen says "Need Password". When I click on that - I'm not asked for the password anymore and I'm connected. Sometimes I get connected after canceling the password pop-up and with "Need Password" still there.

    - After 5-30 minutes - the password prompt comes again.

    This happens for my own account and the other 2 accounts connected to mine (where I'm authorized).

    I did all the steps in the known online solutions - they don't work for me.

    Any help would be much appreciated.

    Saturday, March 23, 2019 6:51 PM

All replies

  • Hi,

    What steps have you tried so far?

    can you log in to your web mail? If you can’t, here may be some problem with your email account rather than your Outlook client.

    Besides, this issue could be caused by numerous reasons. You can refer to this Discussion and see if there is something helpful to you.

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, March 25, 2019 7:37 AM
  • Hi,
     
    Please remember to mark the replies as answers if they helped.
    And if you need further assistance on this, please feel free to post back.


    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, March 28, 2019 1:36 AM