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Retention polices not working on Exchange 2013 / Outlook 2013

    Question

  • Hi there.

    A user marked a folder properties that it should delete items older then 7 days, but those items still stays in that folder.

    Any suggestion why this not working?


    bostjanc

    Monday, January 11, 2016 7:24 AM

Answers

  • Hi,

    I noticed the retention policy worked on your mailbox.

    Do other retention policy tags work for that problematic user? Such as the policy "Move older then 60 days"?

    I suggest we create a new retention policy and add the policy tags you need in the policy, then assign it to the problematic user to check the result .

    Regards,

    David 

    Wednesday, January 13, 2016 9:45 AM
    Moderator
  • Guys, updating Exchange 2013 from CU 10 to CU 11 did the trick.
    I dunno if also restarting Exchange server did the trick.
    Thank your for the replies.

    With best regards


    bostjanc

    Monday, January 25, 2016 9:38 AM

All replies

  • Do they go away if you enter the Start-ManagedFolderAssistant cmdlet?

    https://technet.microsoft.com/en-us/library/aa998864(v=exchg.150).aspx


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, January 11, 2016 9:32 AM
    Moderator
  • Ran the command on Exchange2013 frontend and unfortunatelly the problem remains the same :(

    bostjanc

    Monday, January 11, 2016 9:52 AM
  • Hi,

    Does the issue also occur on other users that apply the same retention policy?

    I suggest you try to remove user from the retention policy and then re-apply this retention policy again to check result.

    If the issue persists, please run the following command to check the detailed retention policy content:

    Get-RetentionPolicy -Identity “Retention Policy Name” | fl

    Regards,

    David 


    Tuesday, January 12, 2016 8:37 AM
    Moderator
  • Thank you for your reply

    Get-RetentionPolicy | fl returns result:

    RunspaceId                  : 38935141-9d52-4506-8a3e-1b0aafdad1b6
    RetentionId                 : 94270bcf-fe7b-48e0-8d98-08bdc0525550
    RetentionPolicyTagLinks     : {Move older then 60 days, Tasks-dont archive it, Delete items older then 30 days,allow to
                                   be recovered, Permanently delete items older then 30 days, Notes-Disabled, Move older th
                                  en 180 days to archive, Delete items older then 1 week, Don't move this into ARCHIVE, Mov
                                  e older then 30 days to archive, Move older then 60 days to archive}
    IsDefault                   : False
    IsDefaultArbitrationMailbox : False
    AdminDisplayName            :
    ExchangeVersion             : 1.0 (14.0.100.0)
    Name                        : Default Archive and Retention Policy
    DistinguishedName           : CN=Default Archive and Retention Policy,CN=Retention Policies Container,CN=domain,CN=Micr
                                  osoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
    Identity                    : Default Archive and Retention Policy
    Guid                        : 94270bcf-fe7b-48e0-8d98-08bdc0525550
    ObjectCategory              : domain.local/Configuration/Schema/ms-Exch-Mailbox-Recipient-Template
    ObjectClass                 : {top, msExchRecipientTemplate, msExchMailboxRecipientTemplate}
    WhenChanged                 : 23.1.2015 12:06:05
    WhenCreated                 : 11.5.2012 18:50:59
    WhenChangedUTC              : 23.1.2015 11:06:05
    WhenCreatedUTC              : 11.5.2012 16:50:59
    OrganizationId              :
    Id                          : Default Archive and Retention Policy
    OriginatingServer           : domain-controller.domain.local
    IsValid                     : True
    ObjectState                 : Unchanged

    RunspaceId                  : 38935141-9d52-4506-8a3e-1b0aafdad1b6
    RetentionId                 : 472c01b0-2266-47b0-ad3e-5cb9c09fff50
    RetentionPolicyTagLinks     : {Never Delete, AsyncOperationNotification, ModeratedRecipients, AutoGroup}
    IsDefault                   : False
    IsDefaultArbitrationMailbox : False
    AdminDisplayName            :
    ExchangeVersion             : 1.0 (14.0.100.0)
    Name                        : ArbitrationMailbox
    DistinguishedName           : CN=ArbitrationMailbox,CN=Retention Policies Container,CN=domain,CN=Microsoft Exchange,CN=
                                  Services,CN=Configuration,DC=domain,DC=local
    Identity                    : ArbitrationMailbox
    Guid                        : 472c01b0-2266-47b0-ad3e-5cb9c09fff50
    ObjectCategory              : domain.local/Configuration/Schema/ms-Exch-Mailbox-Recipient-Template
    ObjectClass                 : {top, msExchRecipientTemplate, msExchMailboxRecipientTemplate}
    WhenChanged                 : 17.9.2015 16:30:23
    WhenCreated                 : 11.5.2012 18:52:23
    WhenChangedUTC              : 17.9.2015 14:30:23
    WhenCreatedUTC              : 11.5.2012 16:52:23
    OrganizationId              :
    Id                          : ArbitrationMailbox
    OriginatingServer           : domain-controller.domain.local
    IsValid                     : True
    ObjectState                 : Unchanged

    This same policy Works on my username (I chose a folder in Outlook) and select DELETE items older then 7 days and it Works).

    I went on exchange 2013 admin control center to that particular user that it aint working and changed retention policy to "NONE" and back to default.


    bostjanc


    Tuesday, January 12, 2016 10:35 AM
  • Hi,

    I noticed the retention policy worked on your mailbox.

    Do other retention policy tags work for that problematic user? Such as the policy "Move older then 60 days"?

    I suggest we create a new retention policy and add the policy tags you need in the policy, then assign it to the problematic user to check the result .

    Regards,

    David 

    Wednesday, January 13, 2016 9:45 AM
    Moderator
  • Guys, updating Exchange 2013 from CU 10 to CU 11 did the trick.
    I dunno if also restarting Exchange server did the trick.
    Thank your for the replies.

    With best regards


    bostjanc

    Monday, January 25, 2016 9:38 AM