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Microsoft Wireless Laser mouse 6000 v2 freezes RRS feed

  • Question

  • The Microsoft Wireless Laser mouse 6000 v2 that I bought recently freezes intermittently on use. I've tried everything - the latest 64-bit drivers for the graphics card and Intellipoint 64-bit driver for the mouse, installing the latest Windows updates, not using Windows Aero.... but to no avail!  The mouse itself is not defective - it works on another PC with Windows XP Home. I have a Microsoft Notebook Wireless Laser  mouse 6000 that works like a dream on the same PC on which I'm having the problem.

    Can anyone please  help? My PC config is: AMD dual core processor; MSI K8N Diamond Plus motherboard; nVidia GE Force 6600 graphics card; Windows Vista Ultimate x64
    Saturday, September 20, 2008 9:37 AM

Answers

  • Hi,

     

    I suggest that you launch Microsoft Mouse, in the drop-down menu "Connected Device", select Laser mouse 6000 rather than others. Then, test that if the issue still exists.

     

    If the issue persists, I suggest that you boot in Clean Boot Mode, and monitor this issue in Clean Boot Mode.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Please understand that the forum is not the best support resource for MS hardware related issues. If the issue reoccurs in Clean Boot Mode, you may also post this issue in our public newsgroup "microsoft.public.mshardware.product" for peer experiences and recommendations.

     

    Discussions in microsoft.public.mshardware.product

    http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.mshardware.product

     

    Hope it helps. 

    Monday, September 22, 2008 7:21 AM
    Moderator

All replies

  • Hi,

     

    I suggest that you launch Microsoft Mouse, in the drop-down menu "Connected Device", select Laser mouse 6000 rather than others. Then, test that if the issue still exists.

     

    If the issue persists, I suggest that you boot in Clean Boot Mode, and monitor this issue in Clean Boot Mode.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Please understand that the forum is not the best support resource for MS hardware related issues. If the issue reoccurs in Clean Boot Mode, you may also post this issue in our public newsgroup "microsoft.public.mshardware.product" for peer experiences and recommendations.

     

    Discussions in microsoft.public.mshardware.product

    http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.mshardware.product

     

    Hope it helps. 

    Monday, September 22, 2008 7:21 AM
    Moderator
  • The mouse misbehaves in Clean Boot environment, too.

    As suggeted by you, I'll try in the hardware  newsgroup.

    Thanks for your help.
    Tuesday, September 23, 2008 4:16 AM
  • I'm having the same problem.... I understand it's a microsoft mouse issue with frequency collide that doesn't happen w/ logitech..... I'll never buy another microsoft product again!
    Friday, July 31, 2009 5:32 PM
  • I'm having the same problem.... I understand it's a microsoft mouse issue with frequency collide that doesn't happen w/ logitech..... I'll never buy another microsoft product again!

    Yep happens daily to me as well.  Only solution is to take the batteries out all the way and reinsert them.  What a pain!
    Sunday, March 28, 2010 4:46 AM