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Email template for new Incident notification RRS feed

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    Hi,


    I have made an email template to be send when new incident is received from SCOM and it works fine. I noticed that multiple incidents were generated at the same time from SCOM with same title and body so i thought something was wrong with the workflow.

    I noticed that what i can not see in my email notifications and i can in the SCSM console is the affected CI which was different for the incidents with same body and title. I was trying to add a string in the email notification that will include the name of the affected CI but it was unsuccessfully.

    Can someone tell me which field i should add to be able to see the affected CI in my email


    Daniela

    Thursday, December 9, 2010 12:01 AM

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    Sorry, my mistake. I'm using Rus interface, so wrote as remember. Now check - it's "About configuration item" in English.

    String look like this:

    $Context/Path[Relationship='WorkItem!System.WorkItemAboutConfigItem' TypeConstraint='System!System.ConfigItem']$?$DisplayName$?

    but in your case reference to MP (WorkItem! and System!) can be different.

    http://opsmgr.ru
    • Marked as answer by Todanito Thursday, December 9, 2010 10:50 AM
    Thursday, December 9, 2010 10:13 AM

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    Insert.. -> incident -> Related to CI -> Display Name

    insert it between <group></group> tag

    http://opsmgr.ru
    Thursday, December 9, 2010 7:09 AM
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    Hi,

    I have inserted the string from Incdent->Is related to CI->(Unknown) Display Name and it doesnt show up in the email. If is not problem for you can you please send me the string?

    Thx

    Daniela

     

    Thursday, December 9, 2010 9:01 AM
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    Sorry, my mistake. I'm using Rus interface, so wrote as remember. Now check - it's "About configuration item" in English.

    String look like this:

    $Context/Path[Relationship='WorkItem!System.WorkItemAboutConfigItem' TypeConstraint='System!System.ConfigItem']$?$DisplayName$?

    but in your case reference to MP (WorkItem! and System!) can be different.

    http://opsmgr.ru
    • Marked as answer by Todanito Thursday, December 9, 2010 10:50 AM
    Thursday, December 9, 2010 10:13 AM
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    The string was same. It is working now!

    Thx a lot!

    Daniela

    Thursday, December 9, 2010 10:50 AM