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office 2013 updates fail RRS feed

Answers

  • Please try to create a new local account with local administator permission and then install Office 2013 upate in Windows clean boot to check the result.

    http://support.microsoft.com/kb/929135

    By the way, could you detail which update failed to be installed ?  

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
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    Saturday, July 27, 2013 12:16 PM
    Moderator
  • Did you try to download the update above from Microsoft website and manually install it under local administrator permission without anti-virus programs (turn off the Kaspersky)?

    If it still no failure, there might be some corruption in component store and we suggest In-place upgrade, which helped to fix OS first and then install updates.

    Suggested In-place upgrade, which helped to fix the issue.

    http://support.microsoft.com/kb/2255099

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.
    Monday, August 5, 2013 2:13 AM

All replies

  • Please try to create a new local account with local administator permission and then install Office 2013 upate in Windows clean boot to check the result.

    http://support.microsoft.com/kb/929135

    By the way, could you detail which update failed to be installed ?  

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Saturday, July 27, 2013 12:16 PM
    Moderator
  • the updates that failed to install are:

    KB2760538, KB2767851, KB2817320, KB2817482, KB2817491, KB2817492

    doing a clean boot now and retrying..

    Sunday, July 28, 2013 7:34 AM
  • did as suggested and same result/error code.

    I've googled that some Office 2010 would remain even if uninstalled? (similar to McAfee having a special tool to uninstall remaining McAfee apps).

    Sunday, July 28, 2013 9:15 AM
  • Have you tried to disable security programs to reinstall them again? Seems that you have McAfee installed...

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Monday, July 29, 2013 8:46 AM
    Moderator
  • 1. I used McAfee's removal tool to remove any remaining apps of theirs

    2. we use Kaspersky and on regular PCs, updates works perfectly; so no it's not the security program

    3. what I see is the difference are all those bloated apps that came with the Toshiba laptop

    I was hoping not to reformat and remove those factory installed apps but I guess I've run out of options so I'll have to reformat and reinstall Win7 without those additional apps.

    Tuesday, July 30, 2013 7:02 AM
  • Please read the WindowsUpdate.log and check if we can filter some valueable info from that:

    %windir%\Windowsupdate.log

    http://support.microsoft.com/kb/902093

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Wednesday, July 31, 2013 12:23 PM
    Moderator
  • here it is. I don't see much addtl info,

    2013-07-11	13:17:17:504	1080	1274	Report	Reporter successfully uploaded 12 events.
    2013-07-11	13:18:07:114	1080	1024	AU	AU received handle event
    2013-07-11	13:18:07:114	1080	1024	AU	AU setting pending client directive to 'Install Approval'
    2013-07-11	13:18:14:255	1080	1024	Shutdwn	user approved update at shutdown
    2013-07-11	13:18:14:255	1080	1024	AU	AU found 6 updates to install at shutdown.
    2013-07-11	13:18:14:255	1080	1024	AU	#############
    2013-07-11	13:18:14:255	1080	1024	AU	## START ##  AU: Install updates
    2013-07-11	13:18:14:255	1080	1024	AU	#########
    2013-07-11	13:18:14:255	1080	1024	AU	  # Initiating install at shutdown
    2013-07-11	13:18:14:255	1080	1024	AU	  # Approved updates = 6
    2013-07-11	13:18:14:255	1080	1024	AU	<<## SUBMITTED ## AU: Install updates / installing updates [CallId = {1CDC8E12-20E0-4B02-B8D5-4D6A035B190D}]
    2013-07-11	13:18:14:255	1080	1024	Shutdwn	InstallAtShutdown starts.
    2013-07-11	13:18:14:255	1080	2a8	Agent	*************
    2013-07-11	13:18:14:255	1080	2a8	Agent	** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2013-07-11	13:18:14:255	1080	2a8	Agent	*********
    2013-07-11	13:18:14:255	1080	2a8	Agent	  * Updates to install = 6
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Update for Microsoft Office 2013 (KB2817320) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {44CAC240-9B98-4EA3-81A6-0354AE3DCF98}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 1 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {40D2846C-D112-40FC-BFD6-65BB2C146A33}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Update for Microsoft Office 2013 (KB2817492) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {6602CC4A-481C-4B7D-B3AA-F11531408065}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 1 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {8AE32F51-A3E3-4FC3-B2A9-CC4A5A6971B0}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Update for Microsoft Office 2013 (KB2760538) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {5E26F672-505E-4720-8BCC-D3D76D7721DF}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 1 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {76938B47-81A9-4DBB-9A5A-34F830B8A75E}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Update for Microsoft Office 2013 (KB2817482) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {C9DC43CA-14F7-4A29-A233-FFD28C724D95}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 1 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {B8D985C5-77AC-4301-A2BF-1A02A1B1DC62}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Update for Microsoft Office 2013 (KB2767851) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {A8A1FEEA-825E-4B4B-B431-97D221C8BFF0}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 1 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {D5063645-D25C-4586-B565-DD1B6A94410F}.200
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   Title = Security Update for Microsoft Office 2013 (KB2817491) 32-Bit Edition
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *   UpdateId = {996B53F1-EFC7-49BD-A156-C2AD099EB92A}.201
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *     Bundles 2 updates:
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {9CB8A1BA-5BBB-40EB-9122-96FBA3131A4C}.201
    2013-07-11	13:18:14:255	1080	2a8	Agent	  *       {05FDE496-297C-4C7D-91DC-943E6DABD48A}.201
    2013-07-11	13:18:14:708	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:18:22:118	1080	1024	AU	WARNING: Pending directive, 'Install Approval', is not applicable
    2013-07-11	13:19:01:042	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:01:073	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:01:073	1080	2a8	DnldMgr	Preparing update for install, updateId = {40D2846C-D112-40FC-BFD6-65BB2C146A33}.200.
    2013-07-11	13:19:01:089	1528	18c8	Misc	===========  Logging initialized (build: 7.6.7600.256, tz: +0300)  ===========
    2013-07-11	13:19:01:089	1528	18c8	Misc	  = Process: C:\windows\system32\wuauclt.exe
    2013-07-11	13:19:01:089	1528	18c8	Misc	  = Module: C:\windows\system32\wuaueng.dll
    2013-07-11	13:19:01:073	1528	18c8	Handler	:::::::::::::
    2013-07-11	13:19:01:089	1528	18c8	Handler	:: START ::  Handler: MSI Install
    2013-07-11	13:19:01:089	1528	18c8	Handler	:::::::::
    2013-07-11	13:19:01:089	1528	18c8	Handler	  : Updates to install = 1
    2013-07-11	13:19:01:089	1528	18c8	Handler	Extracting MSP file stored in CAB oleo-x-none.cab
    2013-07-11	13:19:01:105	1528	18c8	Handler	MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
    2013-07-11	13:19:01:105	1528	18c8	Handler	  : Batch installing 1 updates
    2013-07-11	13:19:01:136	1528	18c8	Handler	List of MSPs in transaction:
    2013-07-11	13:19:01:136	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:01:136	1528	18c8	Handler	  C:\windows\SoftwareDistribution\Download\2ee942118c6923209b128d79b799b84e\img\oleo-x-none.MSP
    2013-07-11	13:19:01:136	1528	18c8	Handler	MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
    2013-07-11	13:19:03:928	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:928	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:928	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:944	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:959	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:959	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:959	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:03:959	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:08:219	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:08:265	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:08:499	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:08:577	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:12:400	1528	18c8	Handler	MSP Error List:
    2013-07-11	13:19:12:400	1528	18c8	Handler	  No messages in the MSP error list.
    2013-07-11	13:19:12:400	1528	18c8	Handler	  : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
    2013-07-11	13:19:12:400	1528	18c8	Handler	  : WARNING: First failure for update {40D2846C-D112-40FC-BFD6-65BB2C146A33}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = ExecXmlConfig
    2013-07-11	13:19:12:400	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:12:400	1080	fbc	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {44CAC240-9B98-4EA3-81A6-0354AE3DCF98}]
    2013-07-11	13:19:12:400	1080	fbc	AU	  # WARNING: Install failed, error = 0x80070643 / 0x80070643
    2013-07-11	13:19:12:400	1080	fbc	Shutdwn	InstallAtShutdown got install progress.
    2013-07-11	13:19:12:400	1528	18c8	Handler	  : WARNING: Operation failed at update 0, Exit code = 0x8024200B
    2013-07-11	13:19:12:400	1528	18c8	Handler	:::::::::
    2013-07-11	13:19:12:400	1528	18c8	Handler	::  END  ::  Handler: MSI Install
    2013-07-11	13:19:12:400	1528	18c8	Handler	:::::::::::::
    2013-07-11	13:19:12:509	1080	2a8	Report	REPORT EVENT: {BFC7C9DB-5610-4A28-B28B-6C495DD41BCB}	2013-07-11 13:19:12:400+0300	1	198	101	{44CAC240-9B98-4EA3-81A6-0354AE3DCF98}	200	80070643	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Office 2013 (KB2817320) 32-Bit Edition.
    2013-07-11	13:19:12:509	1080	2a8	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2013-07-11	13:19:12:509	1080	2a8	Report	WER Report sent: 7.6.7600.256 0x80070643 44CAC240-9B98-4EA3-81A6-0354AE3DCF98 Install 101 Managed
    2013-07-11	13:19:12:509	1080	2a8	Report	CWERReporter finishing event handling. (00000000)
    2013-07-11	13:19:12:509	1080	2a8	DnldMgr	Preparing update for install, updateId = {8AE32F51-A3E3-4FC3-B2A9-CC4A5A6971B0}.200.

    Thursday, August 1, 2013 7:29 AM
  • Did you try to download the update above from Microsoft website and manually install it under local administrator permission without anti-virus programs (turn off the Kaspersky)?

    If it still no failure, there might be some corruption in component store and we suggest In-place upgrade, which helped to fix OS first and then install updates.

    Suggested In-place upgrade, which helped to fix the issue.

    http://support.microsoft.com/kb/2255099

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.
    Monday, August 5, 2013 2:13 AM
  • Hello, update?

    Tony Chen

    Wednesday, August 7, 2013 9:33 AM
    Moderator
  • hi. just got back from Eid holidays :)

    the problem was with one of those other apps that came pre-installed with the laptop. I reformatted and installed only Windows 7 + Office2013 and it updated fine.

    we were trying to avoid this route but having exhausted all (time wise), we decided to reformat.

    thanks for the replies.

    Tuesday, August 13, 2013 5:35 AM
  • I know this thread is dead but I wanted to explain my solution that worked, in case it saves somebody a reformat.

    I received error code 80070643 when trying to install the update for Office 2013 Pro Plus x64 Service Pack 1 (that's not the exact name of the Microsoft update though, but basically) on Win2008 R2 x64.

    I solved the problem by disabling antivirus (Kaspersky Endpoint Security) and doing a full system-files Disk Cleanup (which on Win2k8R2 is only available by installing the feature for Desktop Experience)

    However at first Disk Cleanup was crashing immediately (and it worked fine before I installed Office) due to "Fault Module Name: mso.dll"  which is a Microsoft Office shared dll located at C:\Program Files\Common Files\Microsoft Shared\OFFICE15\mso.dll

    ANd the only way to get Disk Cleanup to work was to create a new local administator, and set the security settings on the mso.dll file to deny all access to that new admin account. A funny solution, but it worked. Then I logged in with that admin account and ran Disk Cleanup successfully.

    Note that I had to do Disk Cleanup --> Clean up System Files    and then in addition to the default boxes that are already checked, also check "System queued Windows Error Reporting" which was quite large.

    I re-ran the Microsoft Update and it succeeded. (Then I changed the mso.dll permissions back to the way they were originally)

    This problem occurred on several servers, and for some of the servers simply rebooting and re-running the update fixed the issue (again with antivirus disabled).  In the most difficult 2 cases, I did the above steps and it resolved the issue both times.

    FYI

    Thursday, September 25, 2014 2:38 PM