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SCCM Client Push Installation NOT working !! RRS feed

  • Question

  • Hi,

    For some reason i lost connection to two laptops in the company and now they are showing as inactive and it doesn't even recognize the Client Type. As you see below one of the clients "Laptop-23".

    I tried to push the client "Client Push Installation" and no luck.

    I looked at the ccm.log and i cant find any errors that could prevent the installation. But i can attach it if you want or paste some of it here.

    My AV is allowing the exe to run, not blocking 

    And why the connected/active laptops have an X on them ? shouldn't it be a green check mark or something ?

    specs:

    - SCCM version 1610

    - Console Ver: 5.00.8458.1520

    - Site Ver: 5.0.8458.1000

    Thanks,

    


    • Edited by pluto67 Friday, June 2, 2017 2:37 PM more info
    Friday, June 2, 2017 2:36 PM

Answers

  • Hi All,

    After long investigation with Microsoft Support, we got nowhere. I did some troubleshooting on my own later on an found out that there is a folder in Task Scheduler in Windows that had the Configuration Manger folder - it was empty !! . i delete that and redeployed the agent with Client Push and  pufff it worked.

    thanks,

    • Marked as answer by pluto67 Monday, June 12, 2017 2:05 PM
    Monday, June 12, 2017 2:05 PM

All replies

  • The X means that the computers are offline. It doesn't mean that the CM client isn't install.

    So is port 10321 block on the firewalls?

    For your laptop can it see you MP? Can it see you DP?


    Garth Jones

    Blog: http://www.enhansoft.com/blog Old Blog: http://smsug.ca/blogs/garth_jones/default.aspx

    Twitter: @GarthMJ Book: System Center Configuration Manager Reporting Unleased

    Friday, June 2, 2017 2:48 PM
  • Hi Garth,

    But the computers are not offline ! i have users working right now and connected to the network.

    and for the port yes it is open

    Yes the laptop can see the MP and DP, btw both MP and DP are on the same box, so the user can ping and access net share. Unless you hav another way for me to test ?

    thanks,

    Friday, June 2, 2017 5:00 PM
  • Have you reviewed the logs on the clients? CCMNotificationAgent.log specifically. You should review the server logs as weel; specifically bgbmgr.log and bgbserver.log.

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Friday, June 2, 2017 5:20 PM
  • Hi Jason,

    The user doesnt have that log file CCMNotificationAgent.log where can i find it ?

    C:\Windows\ccmsetup\logs  ? OR C:\Windows\CCM  ??

    and for the server logs:

    bgbmgr.log - what am i looking for ? i dont see any errors ??

    bgbserver.log - only shows online clients, which is fine but doesn't show me whats the issue with the ones that are not connected

    thanks,

    Friday, June 2, 2017 6:13 PM
  • All client logs are in %windir%\ccm\logs.

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Friday, June 2, 2017 6:39 PM
  • Troubleshooting SCCM ..Part I (Client Push Installation )

    http://blogs.technet.com/b/sudheesn/archive/2010/05/31/troubleshooting-sccm-part-i-client-push-installation.aspx



    Please remember to mark the replies as answers if they help.
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    Monday, June 5, 2017 9:45 AM
  • While a very article, the issue in this thread isn't client push so the article really doesn't help.

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Monday, June 5, 2017 2:21 PM
  • Jason,

    There are no log files in the directory!! all i see is .sdf , .tmp and 1 ini file

    So i'm not sure if the installation is even creating the log files for the client :(

    thanks,

    Monday, June 5, 2017 3:29 PM
  • Xin,

    thanks for your input but i don't think the article is related to my issue

    i can access: 

    \\<Clientname>\ADMIN$

     \\<Clientname>\root\cimv2

    and ports are open, user can see DP and MP.

    thanks

    Monday, June 5, 2017 3:32 PM
  • You looked in the "logs" sub-folder of c:\Windows\ccm? On the client itself?

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Monday, June 5, 2017 3:32 PM
  • Yes, there is nothing there. 

    

    as a side note, i am using a cert for PKI communication, you think it has anything to do with this ?

    Monday, June 5, 2017 3:50 PM
  • If the logs sub-folder does not exist, then the client agent isn't installed.

    Perhaps someone uninstalled it which would certainly explain why its not reporting in using client notification.


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Monday, June 5, 2017 6:57 PM
  • OK, say someone uninstalled it. But shouldn't it REINSTALL when i redeploy it ?
    Monday, June 5, 2017 7:20 PM
  • That depends. Now the article that Xin Guo posted above comes into play. If you are trying to push to it and it's not pushing, then you need to follow the process and find out where that's not working.

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Monday, June 5, 2017 7:27 PM
  • Hi All,

    After long investigation with Microsoft Support, we got nowhere. I did some troubleshooting on my own later on an found out that there is a folder in Task Scheduler in Windows that had the Configuration Manger folder - it was empty !! . i delete that and redeployed the agent with Client Push and  pufff it worked.

    thanks,

    • Marked as answer by pluto67 Monday, June 12, 2017 2:05 PM
    Monday, June 12, 2017 2:05 PM
  • Do not specify a link that is almost 8 years old.  Even the log paths are incorrect for this particular version.
    Friday, March 9, 2018 7:48 PM
  • ????
    Friday, March 9, 2018 7:51 PM
  • I have had this problem and I found an easy fix. Either go to the system or use remote desktop. Once you are at the system go to the control panel. Open the Configuration Manager > click on the Action tab > run all the actions. Wait about three to five minutes and your system comes back on line and the SCCM client is running.
    Wednesday, April 11, 2018 12:58 PM