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DPMAgentInstaller failed with errorcode =0x80070643 RRS feed

  • Question

  • I've been looking all over the place for an answer to this. I've found lots of postings about it, but no answers that work for me.

    I recently upgraded from System Center DPM 2012 SP1 to 2012 R2. I've been upgrading all the clients. I've done it successfully on Windows 2012, Windows 2008, and Windows 7 computers. But I've run into one computer that I cannot upgrade. It's a Windows 7 computer. I've tried to install the new client from the Win 7 computer itself. I've tried it with the old client installed and after uninstalling the old client. Every attempt to get the new client installed yields this error:

    "DPMAgentInstaller failed with errorcode =0x80070643, error says: Fatal error during installation."

    When I check the logs, the first few lines above "Value 3" are: 

    NORMAL Received Info message [CustomAction _CheckCertificatesConfigured returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)]
    110C 11B4 02/04 15:36:24.887 06 bootstrapmsihelper.cpp(1322) NORMAL Received type [0x01000000] message [There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  ]
    110C 11B4 02/04 15:36:24.888 06 bootstrapmsihelper.cpp(1304) NORMAL Received Info message [Action ended 10:36:24: _CheckCertificatesConfigured. Return value 3.]
    110C 11B4 02/04 15:36:24.889 06 bootstrapmsihelper.cpp(1304) NORMAL Received Info message [Action ended 10:36:24: INSTALL. Return value 3.]
    110C 11B4 02/04 15:36:24.889 06 bootstrapmsihelper.cpp(1304)

    The DPM server is running on Windows Server 2008 R2 Standard.

    Any ideas about what is going on?

    Thanks,

    Rob

    Tuesday, February 4, 2014 3:39 PM

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