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Edge crashes after Fall Creator's Update 1709 was applied

    Question

  • I upgrade from Windows 10 to Fall Creator's Update 1709 and Edge now crashes after boot.

    Please be aware I have already performed the following tasks with no effect.

    1. I've clicked the Repair button under the entry under Apps & Features -> Advanced
    2. I've clicked the Resetbutton under the entry under Apps & Features -> Advanced
    3. I've removed the entry under C:\Users\USERNAME\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe, rebooted:-
    4. Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

    Crash report below:-

    ?Version=1
    EventType=MoBEX
    EventTime=131575696774264147
    ReportType=2
    Consent=1
    UploadTime=131575696776104030
    ReportStatus=268435456
    ReportIdentifier=39ea479b-d7c8-4399-b2f3-e2dabfca429b
    IntegratorReportIdentifier=f72fedfb-b5c7-46e3-9706-2c3d53ba8e03
    Wow64Host=34404
    NsAppName=praid:ContentProcess
    AppSessionGuid=000030b0-0001-0007-f250-2a2b6673d301
    TargetAppId=U:Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe!ContentProcess
    TargetAppVer=41.16299.15.0_neutral_!2017//09//29:01:54:21!3d551!MicrosoftEdgeCP.exe
    BootId=4294967295
    TargetAsId=723
    Response.BucketId=c954f1a443a84e0c27b6f2d79451eef1
    Response.BucketTable=5
    Response.LegacyBucketId=133562955607
    Response.type=4
    Sig[0].Name=Package Full Name
    Sig[0].Value=Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe
    Sig[1].Name=Application Name
    Sig[1].Value=praid:ContentProcess
    Sig[2].Name=Application Version
    Sig[2].Value=11.0.16299.15
    Sig[3].Name=Application Timestamp
    Sig[3].Value=59cda7cd
    Sig[4].Name=Fault Module Name
    Sig[4].Value=twinapi.appcore.dll
    Sig[5].Name=Fault Module Version
    Sig[5].Value=10.0.16299.19
    Sig[6].Name=Fault Module Timestamp
    Sig[6].Value=63553d36
    Sig[7].Name=Exception Offset
    Sig[7].Value=000000000007335b
    Sig[8].Name=Exception Code
    Sig[8].Value=c0000409
    Sig[9].Name=Exception Data
    Sig[9].Value=0000000000000007
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.16299.2.0.0.256.4
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=7d65
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=7d65df550e8d5ab41fc9e87a5eac6c71
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=5333
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=5333e70397fcf0b48d1616807d1f9f47
    UI[2]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    LoadedModule[0]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\WINDOWS\System32\combase.dll
    LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[8]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[10]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[11]=C:\WINDOWS\SYSTEM32\edgeIso.dll
    LoadedModule[12]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[15]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[16]=C:\WINDOWS\SYSTEM32\wincorlib.DLL
    LoadedModule[17]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[18]=C:\WINDOWS\System32\advapi32.dll
    LoadedModule[19]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[21]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[22]=C:\WINDOWS\SYSTEM32\iertutil.dll
    LoadedModule[23]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[24]=C:\WINDOWS\System32\user32.dll
    LoadedModule[25]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[26]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[27]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[28]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[29]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    LoadedModule[30]=C:\WINDOWS\SYSTEM32\RMCLIENT.dll
    LoadedModule[31]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[32]=C:\WINDOWS\SYSTEM32\profext.dll
    LoadedModule[33]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[34]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EdgeContent.dll
    LoadedModule[35]=C:\WINDOWS\System32\Windows.Storage.dll
    LoadedModule[36]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[37]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[38]=C:\WINDOWS\SYSTEM32\clipc.dll
    LoadedModule[39]=C:\WINDOWS\SYSTEM32\cryptsp.dll
    LoadedModule[40]=C:\WINDOWS\SYSTEM32\EShims.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[42]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[43]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\edgehtml.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[46]=C:\WINDOWS\SYSTEM32\MLANG.dll
    LoadedModule[47]=C:\WINDOWS\SYSTEM32\chakra.dll
    LoadedModule[48]=C:\WINDOWS\SYSTEM32\policymanager.dll
    LoadedModule[49]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
    LoadedModule[50]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[51]=C:\Windows\System32\ieproxy.dll
    LoadedModule[52]=C:\WINDOWS\SYSTEM32\Windows.Internal.SecurityMitigationsBroker.dll
    LoadedModule[53]=C:\WINDOWS\System32\imagehlp.dll
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[55]=C:\WINDOWS\System32\shell32.dll
    LoadedModule[56]=C:\WINDOWS\System32\cfgmgr32.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=16299
    OsInfo[3].Key=ubr
    OsInfo[3].Value=98
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=2057
    OsInfo[7].Key=geoid
    OsInfo[7].Value=242
    OsInfo[8].Key=sku
    OsInfo[8].Value=4
    OsInfo[9].Key=domain
    OsInfo[9].Value=1
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=27417
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.98.16299.0-11.0.48
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=15801
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=475
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=170928
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1534
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs3_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.16299.98.amd64fre.rs3_release.170928-1534
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=8adee220-f9ec-42c5-9a66-c6de907f53f1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Enterprise
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=containerid
    OsInfo[34].Key=containertype
    OsInfo[35].Key=edu
    OsInfo[35].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=MoBEX
    AppName=Microsoft Edge Content Process
    AppPath=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=0B664DE740156249EDAE7408CEF8EB15
    MetadataHash=-1905358553

    Wednesday, December 13, 2017 9:19 AM

All replies

  • Hi,

    which websites/website is it trying to load? viz: what are your homepage settings for Edge..or... It could also be possibly trying to load your last browsing session.

    for a test click a desktop hyperlink (assuming you have Edge set as your default web browser) or type an address in the Task bar address bar. eg. about:blank

    Is your company using Enterprise Site Mode Lists to manage Intranet sites to open in IE?

    Are you using Edge to try to open an intranet site that is using the old Macromedia flash? Are you developing/testing on localhost? see the about:flags page in Edge to adjust your loopback settings for localhost content and flash.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions.


    Rob^_^

    Thursday, December 14, 2017 12:34 AM
  • Hi thanks for your reply.

    I've tried a broad range of different websites urls.

    I've clicked the link in the notification email for this forum posting, for example - that fails.

    I don't know about the Enterprise Site Mode Lists, but I know that the other guys and gals on my floor have no issues with Edge and they have the same machine build (albeit at different patch levels)

    The website does not render at all, so the page content is not really applicable. (e.g. flash/not flash).

    I have noticed that the URL is prefixed with ms-appx-web:///assets/errorpages/acr_error.htm#https://social.technet.microsoft.com/Forums/en-US/ieitprocurrentver/thread/5df55ab5-a6cc-44f6-afa4-ff458531ab5c/

    What is acr_error?

    Thanks

    Thursday, December 14, 2017 9:28 AM