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Windows Explorer repeatedly crashes RRS feed

  • Question

  • I am running a recent clean install of Windows 7 64 bit and have had repeated Windows Explorer crashes. They always seem to occur during a program install, uninstall, or any function that involves desktop icons. When I click the restart button on the message box telling me it has crashed, it always restarts. It then runs just fine until I attempt something with the icons, an install or uninstall. If anyone has any ideas I would appreciate it. I've looked at other posts, but was unable to find anything that mimics what is happening on my computer. If it matters, I have an AMD Athlon 64 Dual core with 4 GB of memory. All drivers are current as of yesterday. Thanks. Don
    Saturday, October 8, 2011 3:27 PM

Answers

  • There are 3 candidates for the reason:

    1. C:\Program Files (x86)\Stardock\Object Desktop\WindowBlinds\tray64.dll

    2. C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll

    3. c:\program files (x86)\Stardock\Fences\DesktopDock64.dll

     

    I'd start with the first to disable and check whether the problem still exists, then disable the 2., then the 3rd.

    You can do this with e.g. "autoruns" from http://technet.microsoft.com/en-gb/sysinternals/bb963902 or simply deinstall the programs.

     

    Good luck!

     

    Stephanus

     


    Stephanus Schulte, Technical Evangelist http://blogs.technet.com/stephanus
    • Proposed as answer by zhen tan Friday, October 14, 2011 2:08 AM
    • Marked as answer by DonF1 Saturday, October 15, 2011 12:02 AM
    Thursday, October 13, 2011 7:05 PM

All replies

  • Run a Windows Memory Diagnostic just to clarify that its ok.Then check event viewer for Windows\System logs and filter for critical or error,If you find any, post the results.If it restarts then you should also have  a memory dump saved, checked startup and recovery in advanced system properties and it will give you the file location, it will be a DMP file.Then you can use this online crash analysis http://www.osronline.com/page.cfm?name=analyze to tell you whats going wrong.

     

    Hope that helps


    many thanks
    Monday, October 10, 2011 8:53 AM
  • Also, can you open the Action Center on the taskbar > Maintenance > View reliability history > View all problem reports

    Can you right-click on a few of the "Windows Explorer" "Stopped working" errors > View technical details

    What are the details of the errors?
    Monday, October 10, 2011 1:14 PM
  • Hi,

     

    Regard the issue, you can try to rebuilt icon cache by following steps:

     

    1.       Open Windows Explorer, click Organize.

    2.       Click Layer Out and uncheck the Preview pane.

    3.       If the issue disappear please try to rebuilt icon cache and check media codec, you can run following command in Command Prompt with administrator permission to rebuilt icon cache.

    taskkill /IM explorer.exe /F

    cd /d %userprofile%\AppData\Local

    del IconCache.db /a

    Also you may try to perform a Clean Boot to get rid of third party software effect:

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

     

    If the issue persists, I suggest that you may create a dump file for Explorer.exe:

     

    To use Windows Task Manager to create a user-mode process dump file in Windows 7, follow these steps:

    1.       Start Task Manager. To do this, use one of the following methods:

    ·         Right-click an empty area of the task bar, and then click Start Task Manager.

    ·         Press CTRL+SHIFT+ESC.

    2.       Click the Processes tab.

    3.       Right-click the name of the process that you want, and then click Create Dump File.

    Collapse this imageExpand this image

    If you are prompted for an administrator password or confirmation, type your password or click Continue.

    A dump file for the process is created in the following folder:

    Drive:\Users\UserName\AppData\Local\Temp

    4.       When you receive a message that states that the dump file was successfully created, click OK.

    Then try to repro the problem, compress the dump file, upload it via SkyDrive and post a link here.

     

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    I would like to assist you in this thread, I may try to find some clues if you upload the dump file.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, October 11, 2011 10:23 AM
  • Ok, I have more information. This problem also occurs if I try to change screen resolution, also f I move icons around on the screen.

     

    The link you requested for the dump file is below. I hope you can find something.

     

    https://skydrive.live.com/?cid=5eea046b0509c80f#!/?cid=5eea046b0509c80f&permissionsChanged=1&id=5EEA046B0509C80F%21120!cid=5EEA046B0509C80F&id=5EEA046B0509C80F%21120&sc=documents

    Thursday, October 13, 2011 3:21 AM
  • There are 3 candidates for the reason:

    1. C:\Program Files (x86)\Stardock\Object Desktop\WindowBlinds\tray64.dll

    2. C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll

    3. c:\program files (x86)\Stardock\Fences\DesktopDock64.dll

     

    I'd start with the first to disable and check whether the problem still exists, then disable the 2., then the 3rd.

    You can do this with e.g. "autoruns" from http://technet.microsoft.com/en-gb/sysinternals/bb963902 or simply deinstall the programs.

     

    Good luck!

     

    Stephanus

     


    Stephanus Schulte, Technical Evangelist http://blogs.technet.com/stephanus
    • Proposed as answer by zhen tan Friday, October 14, 2011 2:08 AM
    • Marked as answer by DonF1 Saturday, October 15, 2011 12:02 AM
    Thursday, October 13, 2011 7:05 PM
  • Stephanus.

    You have solved my issue. It seems Stardock Fences is causing the crash. I have disabled it and haven't had a crash since.

    Time to talk to Stardock.

    Thanks,

    Don

    Saturday, October 15, 2011 12:07 AM
  • You're welcome!

    Btw. I use Fences as well and had never this issue - but my dll is a little older than yours! (Version 1.1.0.0 9/30/2010).

     

    Cheers

     

    Stephanus


    Stephanus Schulte, Technical Evangelist http://blogs.technet.com/stephanus
    Sunday, October 16, 2011 10:23 AM