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  • Question

  • I recently upgraded my laptop that was running Vista Home Preminum to Windows 7 Ultimate.  Shortly after the installation I would login with my password and start computing.  After about 6 minutes the system would log off and take me back to the login screen. What's causing this?

    Secondly, I have done all sorts of things to download and install the SP1 and have not been able to install.  Is there a certain procedure one must follow rather than the auto update procedure?

    Wednesday, March 23, 2011 3:16 AM

Answers

  • Hi,
     
    Regarding the SP1 can not be installed issue, did you receive any error message? 
     
    You may refer the following link to install the Windows 7 SP1.
     
    http://windows.microsoft.com/en-us/windows7/learn-how-to-install-windows-7-service-pack-1-sp1 
     
    http://technet.microsoft.com/en-us/library/ff817622(WS.10).aspx 
     
    Also, you can download it at http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda and double-hit the setup file to directly install the SP1.
     
    Regarding automatically log off after a few minutes issue, this may be caused by several elements. I suggest to try boot in Clean Boot, this can determine whether the 3rd application cause this. Please follow the link below to preform Clean Boot.
     
    http://support.microsoft.com/kb/331796 
     
    Thanks.

    • Marked as answer by Juke Chou Thursday, March 31, 2011 8:25 AM
    Sunday, March 27, 2011 6:39 AM