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BugCheck C5 , Pool_corruption , Lenovo T450 , Multiple Systems Across the Organization RRS feed

  • Question

  • Dear Support ,

    We started to encouter multiple reports of C5 Pool_corruption stop errors reported , these are only reported on Lenovo T450 systems , updating all the drivers the bios does not seem to help , not could I get Driververfier to detect the fault.

    Please advise if you can anlyze  DMP files , I have them on onedrive , but cant paste link as I am not verified.

    Thanks

    Ilan


    • Edited by ilanDrory Thursday, June 2, 2016 12:10 PM
    Thursday, June 2, 2016 11:52 AM

Answers

  • The driver that appears to be causing the crash is the mfehidk.sys which is a McAfee driver.

    BugCheck C5, {760e0002, 2, 0, fffff800033fe9bc}

    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

    In a couple of crashes the vpnagent.exe was the process that crashed.

    The vpnagent.exe may be from Cisco AnyConnect.

    The mfehidk.sys on all systems appears to be an older version so try updating McAfee to the latest version.

    Also update Cisco AnyConnect to the latest version. 

    Saturday, June 4, 2016 3:16 AM

All replies