locked
Computer crash RRS feed

  • Question

  • I have a Dell inspiron 531S

    AMD Athlon 64 X2 Dual Core Processor 4400+  2.31 GHz

    3.00 GB RAM

    32-bit OS

    Service Pack 1

    I ended a "currently running" service/process and also a start-up process and may have clicked on the wrong one. Now my Windows doesn't load up. I get a blue screen and at the bottom is says it is dumping stuff. Then I get the black screen that says Windows did not shut down properly (safe mode). I can run only in safe modes. I get the option to start windows in safe mode. If I start in normal mode, it doesn't do anything but restart then back to the blue screen, then to start-up mode options.

    Once I am in safe mode and in my account I get a window saying the problem was caused by NVIDIA. The message doesn't pop up anymore so I can't say specifics, but it says I can maybe fix the problem by downloading the drivers from various sources. I tried a few and nothing.

    I tried doing the Restore utility, to several dates back (as far as 2 weeks) but nothing.

    I tried restarting with the "Drivers and Utilities" and "Operating System" disks in the E: drive, but nothing happens such as not reading of the disks.

    With the "Drivers and Utilities" disk in the E: drive, I went to Computer and click on it and I get an error message saying that the Windows Installer is not accessible in Safe Mode (I run into a lot of brick walls from being in Safe mode).

    In the Device Manager, under Network Adapters I have 2 "Microsoft 6TO4 Adapter" branches sticking out with an exclamation mark next to them. They went away before when I reinstalled drivers from one of those options, but still nothing.

    I don't have the spare cash to take this computer to Geek Squad. I would really appreciate any help.

    PLEASE help.

     

    Adam

    Friday, August 29, 2008 9:52 AM

Answers

  • Thank you all for your responses! I really appreciate it. I reinstalled Vista and everything is working normally now. I would have tried your instructions mR mOOn but I didn't get it on time. Not really a problem since I lost data that I can get back. Again thanks for your time.

    Cheers!

     

    Adam

    Wednesday, September 3, 2008 5:56 AM

All replies

  • if you reinstall the operating system you were using this should fix everything and make everything frsh and same as when u first started using your system...
    Sunday, August 31, 2008 9:57 AM
  • Hello,

     

    According your problem description, I know that the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    1) Start the computer in Safe mode and log on as an administrator.

    2) In the Device Manager, remove your Video hardware as well as uninstall the device driver.

    3) Click Start, copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    4) Switch to Services tab and then Check Hide All Microsoft Services.

    5) Click Disable All.

    6) Switch to the Startup tab and then Click Disable all.

    7) Click OK.

    8) Restart the computer and test the issue in normal mode.

     

    If the above steps do not work, let us continue.

     

    Use the Windows Recovery Environment (WinRE) to run System Restore

    1) Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2) Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3) Select a language, a time and currency, and a keyboard or input method, and then click Next

    4) Click Repair your computer

    5) In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 

    6) At the System Recovery Options Dialog Box, click on System Restore.

    7) Follow the System Restore Wizard instruction as usual and choose the appropriate restore point before the issue happened.

    8) Click Finish to restore the system.

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    1) Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2) Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3) Select a language, a time and currency, and a keyboard or input method, and then click Next

    4) Click Repair your computer

    5) In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next

    6) At the System Recovery Options Dialog Box, click on Repair your computer.

    7) (Click the operating system that you want to repair), and then click Next.

    8) In the System Recovery Options dialog box, click Startup Repair.

     

    Hope it helps out!

     

    Tuesday, September 2, 2008 9:36 AM
  • Thank you all for your responses! I really appreciate it. I reinstalled Vista and everything is working normally now. I would have tried your instructions mR mOOn but I didn't get it on time. Not really a problem since I lost data that I can get back. Again thanks for your time.

    Cheers!

     

    Adam

    Wednesday, September 3, 2008 5:56 AM
  • glad its worked for ya...pity u had to reinstall everything...
    Friday, September 5, 2008 10:35 AM