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The operation failed because of a protection agent failure. (ID 998 Details: Access is denied (0x80070005)) RRS feed

  • Question

  • Hi all,

    the environment is DPM2012 on win 2008r2. all the short term protection working perfectly and once the long term protection configured with tape library, the error comes saying "The operation failed because of a protection agent failure. (ID 998 Details: Access is denied (0x80070005)) ".

    also note the tapes in the library are imported from a dpm 2010 library which was we had earlier.

    any body gone through a problem like this?

    Thanks

    Thursday, October 18, 2012 12:42 PM

Answers

  • Hi,

    We have seen that error caused by some 3rd party LTO tape drivers.

    Please use the Microsoft in-box ltotape.sys drivers on the tape drive(s).

    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
      a) Select the Install from list or specific location (Advanced) - next.
      b) Select Don't search. I will choose the driver to install. - next.
      c) Uncheck the Show compatible hardware checkbox.
      d) Highlight LTO under the manufacturer.
      e) Highlight the LTO tape drive under model - then next.
      f) This should install the Microsoft ltotape.sys driver.
    4) Retry the tape backup

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    thank you so much :D, it worked
    • Marked as answer by mrMEW Tuesday, August 29, 2017 1:14 AM
    Tuesday, March 1, 2016 2:31 AM

All replies

  • Hi,

    We have seen that error caused by some 3rd party LTO tape drivers.

    Please use the Microsoft in-box ltotape.sys drivers on the tape drive(s).

    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
      a) Select the Install from list or specific location (Advanced) - next.
      b) Select Don't search. I will choose the driver to install. - next.
      c) Uncheck the Show compatible hardware checkbox.
      d) Highlight LTO under the manufacturer.
      e) Highlight the LTO tape drive under model - then next.
      f) This should install the Microsoft ltotape.sys driver.
    4) Retry the tape backup

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    • Proposed as answer by Nader Shabana Thursday, February 4, 2016 9:29 AM
    Friday, October 19, 2012 4:45 PM
    Moderator
  • Tried this, still received same error.  
    Wednesday, March 27, 2013 1:56 PM
  • I am having a similar issue.  I am unable to write to any of the tapes which I had previously used in DPM 2010, despite having marked them as free.  When attempting to do an erase, we get the error:

    Affected area:    User Data-00000057 (NS0099L4)
    Occurred since:    18.06.2013 14:29:40
    Description:    User Data-00000057 (NS0099L4) could not be erased for the following reason: (ID 3308)
        The operation failed because of a protection agent failure. (ID 998 Details: Access is denied (0x80070005))
        More information

    I have however subsequently discovered that the tapes I'm using are LTO4, and the Library I'm using (LTO6) has read/write compatibility back to LTO5, but only read compatibility back to LTO4.  Essentially making all my old tapes useless.  Oh well, looks like I need to buy another 50 LTO6 tapes at $100 each :/

    To Jmurbach: Are you sure your new hardware (assuming you are using new hardware) doesn't have the same limitation as mine?

    Tuesday, June 18, 2013 12:50 PM
  • I did exactly this procedure and it worked. Thanks a lot.

    Wednesday, December 9, 2015 1:41 AM
  • It is working with me 


    Nader Shabana

    Thursday, February 4, 2016 9:29 AM
  • Hi,

    We have seen that error caused by some 3rd party LTO tape drivers.

    Please use the Microsoft in-box ltotape.sys drivers on the tape drive(s).

    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
      a) Select the Install from list or specific location (Advanced) - next.
      b) Select Don't search. I will choose the driver to install. - next.
      c) Uncheck the Show compatible hardware checkbox.
      d) Highlight LTO under the manufacturer.
      e) Highlight the LTO tape drive under model - then next.
      f) This should install the Microsoft ltotape.sys driver.
    4) Retry the tape backup

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    thank you so much :D, it worked
    • Marked as answer by mrMEW Tuesday, August 29, 2017 1:14 AM
    Tuesday, March 1, 2016 2:31 AM
  • thanks, it worked correctly
    Monday, August 28, 2017 5:17 PM
  • Hi,

    We have seen that error caused by some 3rd party LTO tape drivers.

    Please use the Microsoft in-box ltotape.sys drivers on the tape drive(s).

    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
      a) Select the Install from list or specific location (Advanced) - next.
      b) Select Don't search. I will choose the driver to install. - next.
      c) Uncheck the Show compatible hardware checkbox.
      d) Highlight LTO under the manufacturer.
      e) Highlight the LTO tape drive under model - then next.
      f) This should install the Microsoft ltotape.sys driver.
    4) Retry the tape backup

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    This also worked great for me, despite having used Dell's provided drivers for a TL4000. Thankyou
    Monday, September 4, 2017 9:56 AM
  • Hi All,

    I was experiencing the Error 998 also but the reason was due to the Tape Library being replaced. DPM was trying to use the old Tape Library instead of the new one. Once I changed the Library in the Protection Group, tape backups resumed correctly.

    Hope this helps someone else along the way..

    Thanks,

    Brandy

    Monday, June 17, 2019 4:46 PM