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    Insert tab: Insert header, footer, page number. I can't.  It says office.com offline. WHAT? Are there no insertion tools? Is my software broken?
    Thursday, January 19, 2012 6:56 PM

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    Ah, well the problem was a corrupted profile. Interesting, as this was the administrator profile that came with the system. At any rate, I had to call a computer specialist who figured out the problem and then did all of the work entailed with creating a new profile with all of the characteristics of the old one. Word now works perfectly. I run avg and malwarebytes, not to mention pcmatic, so I can't tell you the origin of the problem. I think the Word  repair diagnostic should do a better job. At any rate, thank you for all of your help!
    Tuesday, January 31, 2012 3:05 PM

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    Hi,

    Please try to select the "Help"(Press F1) in Word. If you get error message:"Not connected. To see additional updated content from Office.com, click here.  Execution of the link provides only offline support."

    This problem occur if Office feature corrupted or you did not complete install Office feature.

    You can repair office or Add Features from Control Panel

    1. Exit all programs.
    2. Click Start > Control Panel.
    3. Click Programs and Features.
    4. Click the name of the Microsoft Office that you want, and then click Change.
    • Repair  Select the option Repair and then click Continue.
    • Add Features Select the option Add or Remove Features and then click Continue.

    Note: You may need to restart computer after this is complete.


    Best Regards.

    William Zhou

    TechNet Community Support

    Tuesday, January 24, 2012 3:11 AM
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    I hope this goes to someone, I am not very conversant with threads

     

    Problem with insert:

    Insert->insert footer->more footers from office.com->no online content available

     

    Same thing for headers and page numbers

     

    Tried both repair and add features with reboot

     

    No change

     

    Do I have a damaged copy of office?

    Tuesday, January 24, 2012 7:26 PM
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    Hi,

    Sorry, what version of Word do we talk here?

    If you are using Word 2010, please check "Tusted Documents" default settings below screenshot:

    If above setting was correct, please follow the steps to rename Global template(Normal.dotm) test if this help:

    Windows Vista and Windows 7
    1. Exit Word 2010
    2. Click Start.
    3. In the Start Search box, type the following text, and then press ENTER:
    %userprofile%\appdata\roaming\microsoft\templates
    4. Right-click Normal.dotm, and then click Rename.
    5. Type OldNormal.dotm, and then press ENTER.
    6. Close Windows Explorer.
    7. Start Word 2010, and then open the document.

    You may also try other methods follow this KB article steps:
    http://support.microsoft.com/kb/921541

    Best Regards

    William Zhou

    TechNet Community Support

    Wednesday, January 25, 2012 1:48 AM
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    Ah, well the problem was a corrupted profile. Interesting, as this was the administrator profile that came with the system. At any rate, I had to call a computer specialist who figured out the problem and then did all of the work entailed with creating a new profile with all of the characteristics of the old one. Word now works perfectly. I run avg and malwarebytes, not to mention pcmatic, so I can't tell you the origin of the problem. I think the Word  repair diagnostic should do a better job. At any rate, thank you for all of your help!
    Tuesday, January 31, 2012 3:05 PM
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    Hi,

    I’m glad to hear that you resolve this issue.

     

    Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.

     

    Best Regards. 

    William Zhou

    TechNet Community Support

    Wednesday, February 1, 2012 12:51 AM