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Steady State will not reboot after log off RRS feed

  • Question

  • I have just installed SS v2.5 on a computer, and once it logs off, it goes back to the classic login screen.

     

    It's a non-domain computer

    Has autologon

    Win XP Pro w/ SP3

     

    Everything else is running pretty much perfect except for when you try and log out, it takes you back to the sign in screen, and once you try to log in again it reboots.

     

    Any solution to this would be helpful

     

    Thanks.

    Friday, November 14, 2008 3:28 PM

Answers

  • Hi,

     

    It seems that this is a known issue. Our Windows SteadyState program development team has noticed this situation. The following thread may be referred.

     

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=3582620&SiteID=69

     

    Another possible cause is that related service is blocked by some reasons. You may boot in Clean Boot Mode and test if the issue occurs.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

    Friday, November 21, 2008 9:50 AM

All replies

  • Hi,

     

    Do you mean that after you log on, Windows SteadyState does not launch. Is that correct?

     

    If so, please click Start, in the Start Search box type "msconfig" and press Enter. Then, click the Startup tab, and make sure that Windows SteadyState related items are selected.

     

    If the issue persists, Windows SteadyState may be blocked by some programs. I suggest that you temporary disable the anti-virus and firewall. If the issue still occurs, temporary uninstall the security program and check if the issue reoccurs.

     

    If the issue remains, you may try to reinstall SteadyState. Please refer the SteadyState handbook for related information.

     

    http://www.microsoft.com/downloads/details.aspx?familyid=f829bb8b-c7a9-426b-a7a4-2b504a6238d2&displaylang=en

     

    Hope it helps.

     

    Monday, November 17, 2008 9:56 AM
  • No. I have it set to auto logon with the restricted profile on as it loads. When a user is done, I just want them to hit the log off button and have it restart the computer (since the settings are to restart on log off). What it ends up doing is when you log off it brings you back to the sign in screen. The password is not made available to anyone but the administrators (that's why the end-user profile is on autologon) it won't restart at all. You would have to try and log in manually and after you put in the CORRECT login information, it looks like it's going to login, but stops and says that it is shutting down.

     

    It's a very strange action. We've used previous versions in the past and it wasn't a problem. This time this one is giving us a very hard time.

    Monday, November 17, 2008 7:47 PM
  • Hi,

     

    It seems that this is a known issue. Our Windows SteadyState program development team has noticed this situation. The following thread may be referred.

     

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=3582620&SiteID=69

     

    Another possible cause is that related service is blocked by some reasons. You may boot in Clean Boot Mode and test if the issue occurs.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

    Friday, November 21, 2008 9:50 AM