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Blue screen error encountered. Computer rebooted with bugcheck. RRS feed

  • Question

  • I encountered a blue screen error but I got no idea what is causing the error. Is there anyone who can help me with it?

    - System
       
    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
            }
       
      EventID 41
       
      Version 2
       
      Level 1
       
      Task 63
       
      Opcode 0
       
      Keywords 0x8000000000000002
       
    - TimeCreated
          [ SystemTime] 2011-03-30T03:42:59.897227100Z
       
      EventRecordID 152543
       
      Correlation
       
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
       
      Channel System
         
       
    - Security
          [ UserID] S-1-5-18
    - EventData
        BugcheckCode 10
        BugcheckParameter1 0x0
        BugcheckParameter2 0x2
        BugcheckParameter3 0x0
        BugcheckParameter4 0xfffff80002ea5662
        SleepInProgress false
        PowerButtonTimestamp 0
    Wednesday, March 30, 2011 4:57 AM

Answers

  • Get the driver from here:

    http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx#2

    if you don't need the Control Center, only download the driver.


    André


    "A programmer is just a tool which converts caffeine into code"

    I'm going to leave the forum on 31th March 2011 if I don't get a Feedback about the SPAM of 2 MVPs. So if you want an answer, be fast so that I can help you before I leave the Technet forum.
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:36 AM
    Wednesday, March 30, 2011 7:55 PM

All replies

  • Bug Check Code 0x10:http://msdn.microsoft.com/en-us/library/ff557243(d=lightweight,v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (%systemroot%\minidumps like c:\windows\minidumps) and post a link here.

    If you want to debug dump files without my help, refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Wednesday, March 30, 2011 6:55 AM
  • Wednesday, March 30, 2011 12:09 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002ea5662, address which referenced memory
    Debugging Details:
    ------------------
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cf0e8
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    nt!KiSignalSynchronizationObject+42
    fffff800`02ea5662 488b3f          mov     rdi,qword ptr [rdi]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff880062f0a00 -- (.trap 0xfffff880062f0a00)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=fffff88003163180
    rdx=fffffa8003dd7d70 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002ea5662 rsp=fffff880062f0b90 rbp=0000000000000000
     r8=0000000000000000  r9=fffffa800b012c40 r10=fffffa800b012c40
    r11=fffff880062f0c20 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac po cy
    nt!KiSignalSynchronizationObject+0x42:
    fffff800`02ea5662 488b3f          mov     rdi,qword ptr [rdi] ds:0c00:00000000`00000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002e9dbe9 to fffff80002e9e640
    STACK_TEXT:  
    fffff880`062f08b8 fffff800`02e9dbe9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`062f08c0 fffff800`02e9c860 : fffff880`03163180 fffff800`0340fae7 00000000`0017c8b6 fffffa80`03dd7d78 : nt!KiBugCheckDispatch+0x69
    fffff880`062f0a00 fffff800`02ea5662 : fffffa80`03dd7d00 00000000`00000000 00000000`00000000 fffff800`02ea5620 : nt!KiPageFault+0x260
    fffff880`062f0b90 fffff800`02ea2706 : 00000000`00000000 fffff880`0514a1cc 00000000`00000000 fffffa80`0af03410 : nt!KiSignalSynchronizationObject+0x42
    fffff880`062f0be0 fffff880`0515a36b : fffffa80`00000000 00000000`00000000 fffffa80`0c358000 fffff880`062f0ca0 : nt!KeSetEvent+0x106
    fffff880`062f0c50 fffff880`0517816d : fffffa80`00000000 fffffa80`0af03410 00000000`0000000f fffff880`05179f09 : dxgmms1!VidMmiProcessTerminationCommand+0x5f
    fffff880`062f0ca0 fffff880`051773f8 : fffff880`009f0040 fffffa80`0afb5d50 00000000`00000000 fffffa80`0af03410 : dxgmms1!VidSchiSubmitDeviceCommand+0x39
    fffff880`062f0cd0 fffff880`05176e96 : 00000000`00000000 fffffa80`0afb5d50 00000000`00000080 fffffa80`0af03410 : dxgmms1!VidSchiSubmitQueueCommand+0xb0
    fffff880`062f0d00 fffff800`0313bcce : 00000000`02851b39 fffffa80`0b00cb60 fffffa80`036cf6f0 fffffa80`0b00cb60 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`062f0d40 fffff800`02e8ffe6 : fffff880`009eb180 fffffa80`0b00cb60 fffff880`009f60c0 00000000`00000246 : nt!PspSystemThreadStartup+0x5a
    fffff880`062f0d80 00000000`00000000 : fffff880`062f1000 fffff880`062eb000 fffff880`062f0680 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    dxgmms1!VidMmiProcessTerminationCommand+5f
    fffff880`0515a36b 33d2            xor     edx,edx
    SYMBOL_STACK_INDEX:  5
    SYMBOL_NAME:  dxgmms1!VidMmiProcessTerminationCommand+5f
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: dxgmms1
    IMAGE_NAME:  dxgmms1.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    FAILURE_BUCKET_ID:  X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f
    BUCKET_ID:  X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f
    Followup: MachineOwner
    --------------------------------------------------------
    Your BSOD was caused by dxgmms1.sys.
    Please try this Microsoft update and chec if it solves your problem.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Wednesday, March 30, 2011 12:49 PM

  • Please try this Microsoft update and chec if it solves your problem.

    this update is already part of Windows 7 Sp1 which he has installed.

    update the ATI catalyst driver:

        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Jan 22 14:07:54 2010

    http://game.amd.com/us-en/drivers_catalyst.aspx


    "A programmer is just a tool which converts caffeine into code"

    I'm going to leave the forum on 31th March 2011 if I don't get a Feedback about the SPAM of 2 MVPs. So if you want an answer, be fast so that I can help you before I leave the Technet forum.
    Wednesday, March 30, 2011 1:04 PM
  • Hi,

    I see that there are lots of stuffs on the http://game.amd.com/us-en/drivers_catalyst.aspx. Which one do i use to update the ATI catalyst driver?

    Wednesday, March 30, 2011 2:25 PM
  • Get the driver from here:

    http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx#2

    if you don't need the Control Center, only download the driver.


    André


    "A programmer is just a tool which converts caffeine into code"

    I'm going to leave the forum on 31th March 2011 if I don't get a Feedback about the SPAM of 2 MVPs. So if you want an answer, be fast so that I can help you before I leave the Technet forum.
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:36 AM
    Wednesday, March 30, 2011 7:55 PM