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Lync has stopped working error when opening RRS feed

  • Question

  • My Lync client when opening crashes with the following error.

    Microsoft.LyncMX_8weklb3dbbwe!Microsoft.LyncMX has stopped working. I have uninstalled the and reinstalled and receive the same error. In trouble shooting the problem I have discovered that Lync 2013 basic 32 bit can be installed and run just fine.

    Problem Details and picture of error below. Please help.

    Problem signature:


      Problem Event Name: MoAppCrash

      Package Full Name: Microsoft.LyncMX_16.0.1929.1162_x86__8wekyb3d8bbwe

      Application Name: praid:Microsoft.LyncMX

      Application Version: 16.0.1929.1162

      Application Timestamp: 53196b46

      Fault Module Name: MFPlat.DLL

      Fault Module Version: 6.3.9600.17415

      Fault Module Timestamp: 54504b06

      Exception Code: c0000135

      Exception Offset: 00097b90

      OS Version: 6.3.9600.2.0.0.768.98

      Locale ID: 1033

      Additional Information 1: 1abe

      Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8

      Additional Information 3: 1abe

      Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8



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    Tuesday, September 22, 2015 6:22 PM

All replies

  • Hello Augustib,

    Have you uninstalled Microsoft Office completly?

    If not then uninstall office first restart computer and then reinstall Office and check..


    Regards Balu Ilag MCSA, MCITP

    Monday, September 28, 2015 5:34 AM