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what is name of that service ? RRS feed

  • Question

  • i am running windows 8.1 pro 64 bit, some times my desktop freezes suddenly & i can barely move my mouse pointer, then at that time i observed that the entire desktop screen refreshes automatically & again everything works fine & i can work with my pc, i want to know is there any service built in windows 8.1 to automatically detect such freezing issues & refresh the entire desktop session automatically??, if so can i find the service details in services.msc ??    
    Friday, October 10, 2014 4:30 AM

Answers

  • Hi kranthi88,

    Actually this log doesn't give use any valuable information, but the link below might be helpful for the issue you encountered.

    http://support.microsoft.com/kb/2681286

    Regards


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by EMMmmmmmm Tuesday, October 21, 2014 9:50 AM
    Monday, October 20, 2014 1:31 AM

All replies

  • Hi,

    no there is no such service.

    It sounds to my as iff exploere.exe crashes, but to be sure, check event viewer for information on what happened.


    MCP/MCSA/MCTS/MCITP

    Friday, October 10, 2014 7:48 AM
  • Hi,

    I agree with SenneVL , it sounds like a explorer crash, check the event viewer for more information, specially under

    Event Viewer\Windows Logs\Application.

    If it is really related about Windows Explorer crash, then it mostly be caused by incompatible shell extensions, you can use this tool ShellExView to disable non-Microsoft context menu handlers one-by-one and verify if the problem is solved.

    See more infromation about ShellExView in this link

    http://technet.microsoft.com/en-us/magazine/2009.06.toolbox.aspx 

    NOTE: Please Note: The third-party product discussed here is manufactured by a company that is  independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's  performance or reliability.


    Yolanda Zhu
    TechNet Community Support

    Monday, October 13, 2014 2:54 AM
  • if it is explorer crash, then i am experiencing this crash in the middle of my work i.e all of a sudden mouse pointer starts to move dead slowly & whole system stops responding, it stays in this position for 10 seconds & all of a sudden again system screen refreshes itself entirely & i can work on my pc normally, i experience this issue once or twice in 2-3 days in a row.  
    Wednesday, October 15, 2014 4:59 AM
  • Hi,

    Have you checked the event veiwer and try the suggestions we provided in previous reply, what is the result?

    Regards


    Yolanda Zhu
    TechNet Community Support

    Thursday, October 16, 2014 8:33 AM
  • this is what i found in the events log

    svchost (2696) Instance: The database engine stopped the instance (0). 
     
    Dirty Shutdown: 0 
     
    Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.015, [10] 0.016, [11] 0.000, [12] 0.000, [13] 0.000, [14] 0.000, [15] 0.000.
    Thursday, October 16, 2014 1:15 PM
  • Hi kranthi88,

    Actually this log doesn't give use any valuable information, but the link below might be helpful for the issue you encountered.

    http://support.microsoft.com/kb/2681286

    Regards


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by EMMmmmmmm Tuesday, October 21, 2014 9:50 AM
    Monday, October 20, 2014 1:31 AM