error 4378 RRS feed

  • Question

  • HI 

    we need to install DPM2016 .

    after install sql 2016 and sql managment studio   16.5.3 we get below error

    an unexpected error.....

    ID: 4387

    please let me know to fix my issue

    Monday, July 29, 2019 9:06 AM


  • Hi,

    During the installation of SQL Server 2016 it will prompt to install SQL Server Management Studio (SSMS) 17.X, make sure you didn't check this option, make sure you are running SQL Server 2016 RTM with no Service Packs.

    Having SSMS with a version above 16.5.X will cause the 4387 error during the prerequisite check of the DPM installation.

    If you have verified and double checked have SSMS 16.5.3 installed, try rebooting the server and then attempt to install DPM 2016.

    Also review the DPM installation log for any more clues, you'll find them over here:

    • %ProgramFiles%\Microsoft System Center 2016\DPM\DPMLogs\DpmSetup.log

    Best regards,

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    • Marked as answer by raminsr Tuesday, July 30, 2019 6:27 AM
    Monday, July 29, 2019 11:29 AM