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Auto Restart & BSOD on startup and in safe mode (Windows 7 home premuim 64 bit) RRS feed

  • Question

  • Hi all, new to the forum...

    I have an Acer Aspire 5935G notebook with Windows 7 Home Premium 64 Bit.

    My problem started last night, I had been on the computer all day, installing variuos games and software.

    While playing one of the games the computer shutdown and restarted, I put it down to overheating due to overuse or something, although it had been sat on a hard firm surface the whole time.

    After the restart i logged into Windows and it would not let me select or do anything for that matter, just crashed, I had to remove the battery to restart.

    Cold restart same again, then ever since i have had the random restarts and BSOD.

    I am able, somtimes to get into safe mode, both normal and networking, although it will still restart at random points with or without the BSOD.

    The problem seems to be getting worse as i cant 90% of the time get into safe mode, although when i do it will eventually restart between 1 and 5 minutes. Which gives me no time to identify the problem or run any type of scan fix.

    Through research I have found not much, except it could be a multitude of stuff i.e. Virus, Bad memory, HDD faliure and something about the video card. Be great if someone on here could pinpoint the problem and allow me to fix it, My computer litteracy is proberly just above avarage but not great.

    I have tryed system restore to a point before i installed all the stuff yesterday. With no luck, although the restore completes.

    Really need to access the computer due to Uni work.

    Thanks in advance to any help

    Alex

    Monday, December 13, 2010 2:53 PM

Answers

  • the Intel storage driver is the cause:

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch+0x69
    nt!KiPageFault+0x260
    iaStor +0x4a771

        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Fri Jun 05 03:53:40 2009

    Update the driver to fix it the crashes:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18859&ProdId=2101&lang=eng

    If this doesn't fix it, check your HDD for errors.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 8:14 AM
    Monday, December 13, 2010 9:53 PM
  • Run CrystalDiskInfo [1] it shows you which HDD you use and if the SMART data are fine. Now get the diagnostic tool from the HDD manufacture homepage.

    André

    [1] http://crystalmark.info/software/CrystalDiskInfo/index-e.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 8:14 AM
    Monday, December 20, 2010 3:09 PM
  • download a LiveCD (Linux: Knoppix) or build your own Windows PE (http://www.msfn.org/board/topic/143529-make-pe3-program-to-create-portable-windows-7-pe/) run it and backup all data and try to install Windows again. If this doesn't work, contact Acer.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by AlexJB88 Thursday, December 30, 2010 10:50 AM
    Monday, December 27, 2010 1:54 PM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage when an error in the kernel occurs.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 3:02 PM
  • Thanks for the quick response, although it may be very difficult to get the said file info as I have sometimes a very small window of opportunity to do the above process. However I will try now and post back the results, successful or unsuccessful.

    Thanks again

    Alex

     

     

     

     

    Monday, December 13, 2010 3:10 PM
  • After 10 attemps of trying to gain entry to Safe mode, it gives me the blue screen error each time, with different info onat least two of the occasions.

    I tryed all 3 safe modes, Safe mode, networking and command.

    I will keep trying to gain access to my windows, but i am pretty sure i will be unsuccesfull.

    Is there any more steps i can take, without gaining access to windows.

    Its now making Loud Beeping noises from time to time while booting up, wierd!

    Thanks

    Alex

    Monday, December 13, 2010 3:27 PM
  • Still no luck getting into windows in any mode.

    After all the rebooting  it came up with "windows repair" or something simular. After perorming the repair, I still have no access to windows.

    Alex

    Monday, December 13, 2010 3:45 PM
  • boot into the recovery options (F8) and run the command prompt and copy the dmps to an external drive and upload the dmps from a different PC.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 3:50 PM
  • Im in commoand promt now, for how long i dont know. How do i go about copying the minidump.rar which i manged to get onto the desktop to the usb stick? All i have is the command interface.
    Monday, December 13, 2010 4:58 PM
  • Ok, managed to get the files on usb and upload them from a different comp, heres the link...

    http://cid-f37e0e4e9a844270.office.live.com/self.aspx/minidump/minidump.zip

    Hope that worked.

    Thanks

    Alex

    Monday, December 13, 2010 5:33 PM
  • the Intel storage driver is the cause:

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch+0x69
    nt!KiPageFault+0x260
    iaStor +0x4a771

        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Fri Jun 05 03:53:40 2009

    Update the driver to fix it the crashes:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18859&ProdId=2101&lang=eng

    If this doesn't fix it, check your HDD for errors.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 8:14 AM
    Monday, December 13, 2010 9:53 PM
  • Great i will give that a go and seeif it helps.

     

    This might seem stupid but which of the two should i download, or is it both?

     

    Thanks

    Alex

    Monday, December 13, 2010 9:58 PM
  • choose 1 of them. 1 is in English only and the other setup is multilingual.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 10:37 PM
  • Installed The intel driver and it crashed after attempting to log into windows.

     

    No BSOD however, just goes to black and reboots.

     

    If there is, whats the next step?

     

    Thanks

     

    Alex

    Monday, December 13, 2010 10:41 PM
  • boot from the Windows 7 DVD or Windows Recovery Environment (F8) and run the command prompt and run this:

    chkdsk C: /r /f

    Does it detect errors?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 10:49 PM
  • Done as said and i got the message...

    "The type of file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another process. would you like to schedule this volume to be checked the next time the system restarts. (Y) (N)"

    I selected yes, and nothing seems to happen.

    Monday, December 13, 2010 11:52 PM
  • While booting up the laptop today, the chkdsk was completed but didn't give me any info or anything.

    What should be the next step?

    Thanks

    Alex

    Tuesday, December 14, 2010 3:18 PM
  • is Windows still crashing?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 14, 2010 3:59 PM
  • yes the same as before.
    Tuesday, December 14, 2010 4:10 PM
  • do you get new dumps?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 14, 2010 4:19 PM
  • new dmp files...

    http://cid-f37e0e4e9a844270.office.live.com/browse.aspx/New%20folder?nl=1&uc=43

    Tuesday, December 14, 2010 4:46 PM
  • Another thing that may or may not help is that the boot time takes a long time to load.
    Tuesday, December 14, 2010 5:01 PM
  •     Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Thu Mar 04 03:51:31 2010

    ok, the driver is updated, but the driver is still the cause. Have you checked your HDD with a diagnostic tool from your manufacture?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 14, 2010 9:37 PM
  • I will try this when I get in tonight and post back with results. Could the problem with the driver be caused due to the stuff I installed the other day? Thanks Alex
    Tuesday, December 14, 2010 10:01 PM
  • Still not had the chance to do the above, will try tommorrow.
    Wednesday, December 15, 2010 6:40 PM
  • Well, Ill be - Exact same problem, almost exact same computer. Multiple BSOD's at login, straight after login.

    I could log into safe mode, then I attempted a system restore to before I installed a program and now I can't.

    I can get logs if someone walks me through it, but I have a really bad suspicion Its my HDD.

     

    Acer Aspire 5738Z

    Windows 7 Premium, 64bit.

    Thursday, December 16, 2010 8:46 AM
  • Ok, so on the BSOD - I have

     

    Technical Information

    STOP: 0x000000D1 (0x0000000000000000.0x0000000000000002.0x0000000000000001.0xFFFFF880012FD771

    iastor.sys - Address FFFFF880012FD771 base at FFFFF880012B3000. Datestamp 4a287aa4

     

    So, any ideas? Help would be most appreciated, as I kind of have a function I need it for tomorrow night.

    Thursday, December 16, 2010 9:05 AM
  • Have you also update the Intel drivers and checked your HDD?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, December 16, 2010 1:38 PM
  • I think i found the right diagnostic tool...

     

    http://xpdrivers.com/acer/_2_135201.cfm?gclid=CKG169ar8aUCFQZO4QodD17Gog

     

    But when i try and run it in safe mode, it gives an error stating "windows installer cannot run in safe mode". Something along these lines anyway.

     

    Is there anyway around this?

    Thursday, December 16, 2010 6:15 PM
  • if i can back up my files, would a reinstallation of the operating system fix the problem?
    Thursday, December 16, 2010 6:23 PM
  • I have been unable to find and run any sort of hdd diagnostic tool.

    Sunday, December 19, 2010 9:32 PM
  • Run CrystalDiskInfo [1] it shows you which HDD you use and if the SMART data are fine. Now get the diagnostic tool from the HDD manufacture homepage.

    André

    [1] http://crystalmark.info/software/CrystalDiskInfo/index-e.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 8:14 AM
    Monday, December 20, 2010 3:09 PM
  • Ok, i have identified what hdd i have, i found the right thing i think...

    http://driverwhiz.com/drivers-en?brand=Hitachi&logo=Hitachi&subid=1001-uk-en-10000000967&gclid=COP8hajbiaYCFYpO4QodsB_hoQ

    The only problem i have is when i try and install it in safe mode, it gives me an error saying something like "Windows installer cannot run in safe mode."

    Anyway around this?

    Sunday, December 26, 2010 10:31 AM
  • Don't run tools from such inofficial sites. If you have a hitachie drive, use the Drive Fitness Test (DFT) from here:

    http://www.hitachigst.com/support/downloads/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, December 26, 2010 1:21 PM
  • Ok thanks, I can't seem to get into safe mode anymore to try this, while logging in the blue screen appears every time.

     

    If i am unable to get into windows at all, what should be the next step?

    Monday, December 27, 2010 9:29 AM
  • download a LiveCD (Linux: Knoppix) or build your own Windows PE (http://www.msfn.org/board/topic/143529-make-pe3-program-to-create-portable-windows-7-pe/) run it and backup all data and try to install Windows again. If this doesn't work, contact Acer.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by AlexJB88 Thursday, December 30, 2010 10:50 AM
    Monday, December 27, 2010 1:54 PM
  • Tryed to re-install windows with no luck, the laptop won't even boot now.

    Going to take it back to the shop i got it from tommorrow.

    Thanks for all your help

     

    Alex

    Thursday, December 30, 2010 10:50 AM