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DPM 2012 Crash when open recovery tab RRS feed

  • Question

  • Hi,

    I have a problem with recovery tab in DPM 2012 console.
    I upgraded Server 2008R2 to Server 2012 and then the problem begins. In that moment, I had installed DMP 2010 and I tried to check if everything is OK. After I clicked on Recovery tab, the DPM crashes with the error 999 (mmc). In that moment I decided to upgrade also DPM to version 2012, but the problem remain the same. At this point, I think that the problem is not DPM, but something in on the server 2012.
    The event with error is this:

    Log Name:      Application
    Source:        MSDPM
    Date:          6.10.2012 17:13:33
    Event ID:      999
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DPMFQDN
    Description:
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>6.10.2012 15:13:33</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes(TreeView treeView, TreeNode startNode)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderTreeView(Boolean firstTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderView()
       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message&amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>


    the message resource is present but the message is not found in the string/message table

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">999</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-06T15:13:33.000000000Z" />
        <EventRecordID>360389</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DPMFQDN</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;0&lt;/Seq&gt;&lt;TimeCreated&gt;6.10.2012 15:13:33&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;NullReferenceException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;Object reference not set to an instance of an object.&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes(TreeView treeView, TreeNode startNode)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderTreeView(Boolean firstTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderView()
       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message&amp;amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        <Binary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inary>
      </EventData>
    </Event>


    Any idea?


    Elvis Gustin

    Saturday, October 6, 2012 5:09 PM

Answers

  • Hi,

    We just had the same issue as you described above and it was fixed by the System Center 2012 Service Pack 1 Beta upgrade :-)


    Best Regards Mig selv

    Wednesday, October 10, 2012 1:36 PM

All replies

  • Are you using the beta version of SP1 ? , that is a requirement for testing of DPM2012 with Window Server 2012 , and its only for testing not production.



    my blog is at http://flemmingriis.com , let me know if you found the post or blog helpfull or leaves room for improvement

    Sunday, October 7, 2012 4:25 PM
    Moderator
  • Hi Elvis,

    There us an anouncement at the top of the general forum titled "DPM 2012 support for Windows Server 2012" that explains your issue and support boundary.  I recommmend you backup the DPMDB, rebuild the DPM server using Windows 2008 R2 install DPM 2012, then restore your current database.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Sunday, October 7, 2012 10:56 PM
    Moderator
  • Hi,

    I am not using SP1 jet, but I will try to install it.

    The strange thing is that I can do all work if I ignore that »crash message«. After I receive the message, that there is the problem and mmc will close, I can simply ignore that message and I can continue to work with DPM. I tried and I was able to restore data, switch to other parts in console, did some other work…. Of course, mmc crashed when I closed the error message.

    Strange?                                       

    Regards,


    Elvis Gustin

    Tuesday, October 9, 2012 6:23 PM
  • Hi,

    We just had the same issue as you described above and it was fixed by the System Center 2012 Service Pack 1 Beta upgrade :-)


    Best Regards Mig selv

    Wednesday, October 10, 2012 1:36 PM
  • Hi Nikolaj,

    Thank you for answer.

    I am not sure if is better to wait until SP1 will come out or try with beta. If it is only this “visual” issue, I can survive and I will wait.

    In any case is good to know, that will be definitely fixed in SP1 or if there will be some other problems, I can try to fix them right now with SP1 beta.


    Elvis Gustin

    Wednesday, October 10, 2012 4:11 PM
  • Oh well we still having problems recover data from our old DPM after the SP1 beta. This is a pain in the neck :( I will install a brand new Primary and Sekundary DPM deal with the lost.

    Best Regards Mig selv

    Thursday, October 11, 2012 11:23 AM
  • Not sure if that works for everyone, but there might be a workaround for that annoyance. Just click on the Browse pane immediately after selecting the Recovery tab (where the full recovery tree is supposed to be) and before the MMC crash happens. After a couple of tries the Recovery tree is shown and the problem goes away.

    As I said, it possibly might not work on all scenarios, but I guess it is worth trying.

    My setup - DPM 2012 4.0.1915.0 on Windows 2012 and SQL Server 2008 R2, seven HP tape libraries.

    Although not currently being supported, we've tested several recovery processes and found absolutely no consistency problems.

    And, by the way, the SP1 Beta also has this kind of crash and burn problems. They may do not show up immediately but eventually they will.

    Regards

    Rui Meleiro

    Thursday, October 11, 2012 11:38 PM
  • Hi Rui Meleiro,

    Since Sp1 is getting close to shipping, we would be interested in any logs you have since installing Sp1 - would be willing to upload those to us if I setup a workspace for you ?

    We would like all the logs in the following directores zipped up.

    C:\Program Files\Microsoft System Center 2012\DPM\DPM\Temp
    C:\Users\DPM_ADMIN_USER_NAME\AppData\Roaming\Microsoft\Microsoft System Center 2012 Data Protection Manager

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, October 12, 2012 2:06 PM
    Moderator
  • Hello Mike Jacquet

    I had in fact tested the SP1 Beta and found a couple of MMC crash problems, but since then deleted the test VM I was working on and kept no logs, helas. We are now working with 4.0.1920 on Windows 2012, which I guess that's not what you're looking for.

    I will try to recreate those Windows 2012 DPM SP1 tests and will send them to you later on.

    Regards

    Rui Meleiro

    Saturday, October 13, 2012 2:37 PM
  • Hi Rui,

    OK, thanks just the same.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Saturday, October 13, 2012 3:01 PM
    Moderator
  • Hi all,

    How can i backup file to disk using compressed backup in scdpm 2012.

    Tuesday, December 4, 2012 9:22 AM
  • I had the same issue, and while i am still waiting for the official SP1, i just installed the dpm management console on my windows 7 pc, and connected to the dpm 2012 running on windows 2012 server. Then i could easily recover files. Make sure your user have sufficient rights, and to make it easy, just disable the firewall on the dpm server while you do this, then u don't have to bother with ports and stuff.
    Thursday, January 10, 2013 10:57 PM
  • Hi,

    SP1 is available on Technet (You have to download System Center with SP1 and do the inplace upgrade). It is not beta, it is official.

    I solved my problem with installing SP1. It is working.

    Regards,


    Elvis Gustin -- (Please mark as answer if it is usefull.)

    Friday, January 11, 2013 5:46 AM